Verizon

Most Recent Comments

• June 2025 by Pop Prasad
  Person greeted me at the door, said there was 1 person ahead of me and will be with me in a bit. I just needed to pay my bill because I don't have access to my account. For about 30 min I see 4 employees just chatting about a sports game and none of them tried to help me. I just wanted to pay my bill. Still waiting 45 min in and still nothing.
• December 2024 by K Whitelow
  Returned to the store twice in one week because there was a problem with my trade in as per customer service. Cliff the manager was awesome , making sure I received what was promised and was very attentive.
• November 2024 by DEEPWATERent
  Terrible customer service got help from Samantha. She was very rude. Will not be going back to this location again.
• September 2024 by Moni B
  The staff saw it was very warm and I had to park across the parking lot in the shade with my Great Grands, but the staff were nice enough to bring everything to the Acct holder since the 90s-Me. The Security there are a non factor. It's a sign of the times. 😨 Especially when Citizens end up chasing folks in your Uncle Henry's closet..you know, the one he don't wanna open.🫣🫨🙄 🥶
  It's Vallejo ppl!!!! Can't expect much. There's still The Good guys, in Vallejo PD, who are truly dedicated, but short-handed, underpaid and over-utilized.
• July 2024 by ray styles
  horrible customer service. HORRIBLE.
• July 2024 by Mica Perkins
  My son and girlfriend went in to the store to get new phone ,and security was trying to fight him took off his shirt and called is girlfriend to come fight . This is horrible the girl security that looks like a boy was also trying to fight then they posted it on Instagram . Never go to this location
• May 2024 by Mark Bini
  Very helpful
  Just got a new phone. Jordan was extremely professional. Very courteous. Very helpful. Answered my questions. Jordan went to lunch & Cliff took over. I got the same degree of professional service.
• March 2024 by Michael B.
  I've been trying to secure my Verizon account from unauthorized fraudulent access and hacks for two years and I've been unsuccessful. They absolutely do not care about your privacy, your content or anything having to do with security. Their fraud team is rude and absolutely incompetent, and will not help you secure your data. They do not care that cyber theft is a federal offense and could be prosecuted by up to 20 years in prison. Your data is not safe with Verizon . The government should open an investigation into Verizon and their Refusal to protect proprietary Customer data.
• March 2024 by Natalie E V Jones
  Terrible customer service. I went inside to look at iPhones but received no assistance. The (Male) manager only greeted me at the door and then walked away to talk to his other 3 employees behind the counter. I watched as 4 employees stood there talking rather than assisting a customer. Even though I was only there to look at phones and compare pricing, I also had questions because I planned to upgrade my phone. Even when I walked up to the employees who were talking, I felt totally ignored. When I asked the manager about pricing and upgrading. The manager told me everything I needed to know on the phone will pop up the screen when I tap and then he went back to his conversation. I’m confused how I’m supposed to go inside a store to upgrade my phone by myself on the phone screen. You would think as the manager you would have better customer service. I do not want to go on a phone screen and do it by myself. I could’ve stayed home and did it online. A complete waste of time. I left and took my business to another Verizon. I visited 2/19/24. Please do better and actually assist people walking around and not just talk/gossip
• January 2024 by Timothy B.
  Dr. Prigmore is the Dentist you hope to find. He is knowledgeable and always explains everything to you. My family and I have been going to him for 10+ years. He has offices in Vallejo and Fairfield.
• December 2023 by Surfer Boy808 D.
  Greetings everyone , my family switched from AT&T to Verizon because they had a great deal turn your phone in and they pay it off that was cool .....Now if you see me and I have a I phone 14 pro max u should automatically say hey sir there is a I phone 15 pro max the sales person DID NOT SAY THAT ....( uneducated ) then he didn't program my phone the right way I had to do that myself then it took him almost 5 hours to finish all my phones I had I phones all my life and I am 58 years old I don't work for Verizon but I knew more than he did GREAT PHONES BAS SERVICE VERY UNEDUCATED he should have been working at Mc Donald's triable go to Napa Verizon more educated people there
• December 2023 by Shane Mortensen
  Horrible customer experience. I stopped by to upgrade my phone. As others have said, locked door, approached by security guard who told me where to stand. Then manager comes out and asks for my phone number and what car I’m driving. I asked what this was all about and he said it was for safety. I asked if I was in any danger and he said no. It’s for their safety. He told me that every Verizon in Northern California is doing this and I need to wait in my car. I asked how long it will be? He says 10-15 minutes. Okay, I waited more than 45 minutes and then left for lunch. I’m now done with lunch and got a text saying I’m next in line. 30 minutes later I’m at home and still nothing.Called Pleasant Hill store and they said they don’t make you wait outside or in your car. So it doesn’t look like it’s all of Northern California, just Vallejo.Verizon, you should just close the store in Vallejo. You obviously don’t want to do business here.
• December 2023 by Toine G.
  They making u check in out side the store in the rain I think it's ridiculous this is my first day as a customer and I already regret I wish sprint never changed T-Mobile I just want good service at a goods price it's not covid I don't get they process even Apple pre check u in but u are in the inside of the store I c y the have a need security lol manager need to do better I'll just go to different store next time hope I receive better service
• November 2023 by Scott Kidder
  Horrible customer experience. I stopped by to drop off my old phone as part of a trade-in. Front doors were locked. A security guard approached me outside and told me to stand in a specific spot on the sidewalk. A manager then came out, asked for my phone number, said they were unable find my trade-in, and I’d need to wait outside for 30 minutes. I left and went to the Pleasant Hill store for a much better experience. Do not go to this store!
• November 2023 by Francis Lucero
  Grabbed a bite to eat close by with my family and decided to go upgrade my phone here after. Unfortunately, I was unable to even enter the store and was told 2 people were ahead of me in line and the wait time was 1 hr just to enter the store and make my final decision on a phone. ONE HOUR? REALLY? No thanks. I'll just get it online. It's GHETTO out here and smash and grabs have ruined the retail experience for the regular shopper. Do yourself a favor and skip this Verizon.