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February 2024 by Adriana D.
This review is specifically for the Starbucks employee , Kayla! Most people ignore kids or treat them as less than but they went above and beyond to help my nephews out and even offered them a sample of any pastry of their liking. Thank you Kayla so much!
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February 2024 by Jeremy B.
Such a disgusting and poorly ran store. Everything is constantly disorganized which can partly be credited to the majority of the clientele being repulsive but it's also obvious no one is taking pride in merchandizing the displays here. It's is set up like a jail. One entrance is completely blocked off as an emergency exit only. Forcing you to exit the store the same way you came. If you walk into the store and they dont have what you need or you need to go back to your car to get your wallet you're forced to walk all the way to the other end of the store through a chaotic self check out then back to the other side of the store where you entered from. Again the low quality clientele is partly to blame here but if there was better service there might not have been so much shoplifting. Employees avoid customers like the plague here. Good luck getting help at the deli and when you do it's usually a really uncomfortable experience. I watched an elderly customer struggle with self check out waiting for help while the attendant scrolled their phone. I had a price discrepancy on an item because of a poorly placed sign and was treated like a criminal by Verushka the front end manager who must really dislike her life. By far the most rude employee here. The worst attitude you can imagine. Albertsons should close this location before it does further damage to their image.
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January 2024 by Larious G.
Nobody was around the deli, only one person making sandwiches and long line while the other employees just sitting around chitchatting. Don't waste your time and avoid this place. I asked about the manager and he's in meeting LOL and I left and same employee was being sarcastic and says to me "come again" in your dreams. This is what ghetto Safeway is all about folks ...these people don't deserve hike minimum wage. Lazy and bad service , I won't be surprised if this place close for good. It's like fortress with all the metal fence and there one way to get in, you can't even change your lottery ticket without walking around the store. Even in prison has better customer service LOL. Avoid this place, saves you the headaches!
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September 2023 by Vickie W.
The store is nasty and some of the employees has a very nasty attitude. The store always has long lines. Also, they have self check out. I'm not doing no self check out because I am not doing their job for them. There is an older black lady that works there earlier in the morning she wears long braids she has a very nasty attitude. The only time I go there if I am in a rush to buy something. If I am not in a rush I am definitely going to Raley's Shopping center in Benicia because the store is super clean and the employees are very nice and friendly. Safeway bathroom is so filthy and even their floors are dirty. SMH
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August 2023 by Martin B.
Worst Safeway ever Got my things and came to get a sandwich No one wanted to help me Took someone to look at me 3 times while they are on there phone and still after I asked if deli open he just walks away on his phone As I'm n line he is still on his phone Yes he got someone to help me after 6 mins and they come out yhe back on there phone Only reason I'm still here is cause mom wants a deli sandwich I'll never ever come back here again I'll drive to American canyon Disappointing
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August 2023 by Michele T.
The Delivery Service Really needs to find out who the manager is because every kid that answers the phone says I'm the manager and they're not. I had to wait and take it upon myself to get $177 back. It took me 25 days and 33 phone calls and 2 days of talking to people to get my money back.I spoke to Jamie whom then began to laugh at me If it would cause a negative effect, I would actually give them no stars but that was doesn't work. I've left messages for the regional manager of the store manager. Nobody has bothered to call me back. Worst customer service ever as far as delivery from Tim John & Jamie whom all claim they are the manager ????? They have no idea how to help a customer when there is a problem I am actually a bit afraid to Place another order because of all the issues that they had getting my money back when I just talked to John a few minutes ago he told me he doesn't know how to help me that's great customer service disgusting oh my Goodness this store needs help Seriously!!!!I will say I did speak to a gentleman by the name of Medel and he was a true angelMedel is a 5 star he is a shift manager was honest about it and he was kind and caring and HONEST the only one.I was told if I needed my order today to call the 800 safeway customer service This store is disgusting and Rude for the most part. I have never had this horrible service from a store in my 50 years of being alive and that is HONEST. I guess they want me to speak about the ambience of the store. It's rude and the food I don't know because I never get my deliveries. They are now I can post my review.
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July 2023 by La W.
I just paid for my groceries with EBT and couldn't figure out why it wouldn't give me my receipt...turns out it was waiting for me to pay the 20 cents for the plastic bags. This has never happened to me at any other store. And it's illegal.
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June 2023 by Ian S.
Horrible service. 5 attending registers, and 5 self service, yet one open with a line. Quality has gone down badly.
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June 2023 by Selina B.
Dara in the Floral department made this beautitul bouquet for a good friend of mine. She was so sweet, we looked around the department to see what we can put together. The department was fully stocked and had a variety of fresh beautiful flowers. She said to me "she enjoys making her customers happy" and she definitely did! Thank you Dara for u great service. Much appreciated. I will back.
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March 2023 by Arielle A.
I had a positive experience here!I came here to get the free item for the week which was the Chobani Creamer. Luckily there were some left, but it was so high up that I had to ask a worker for assistance. The employee who helped me was amazing. He not only pushed the creamers forward so it was easier for other people to reach, but he also grabbed the item for me from the back and handed it to me directly.As he handed the creamer, I realized that the flavor was hazelnut which I can't have. So I asked if there were any other flavors, and he kindly brought out three different options--salted caramel, french vanilla, and sweet cream. I grabbed the salted caramel and I was on my way.The employee went the extra mile to give exceptional service, and I really appreciate the kindness! I wish I had caught his name, but just know that this Safeway has some great employees!
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March 2023 by Lux P.
Does anyone really like Safeway? We go there because of lack of options. I will say that some are better than others, but the DELI at this location is consistently the WORST. Every time I make the mistake of trying to get deli meat here, they find new ways to be incompetent. You can always count on standing and standing there waiting, no matter how many people are behind the counter pretending they are busy. Last time I was there, no one said anything to me for at least five minutes. I was the only one standing at the meat and cheese area. Youngish white guy finally deems me worthy of getting some sandwich meat. While he is slicing my turkey thick, instead of the extra thin I asked for, he is chatting it up with co-workers and even completely stopping to hear a story. Seriously? This is the worst deli around. The manager needs to actually do their job and manage this department.
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November 2022 by Miranda O.
I came to Safeway after a long day of shopping in hopes of finding a Thanksgiving turkey last minute shopping I was pleasantly surprised to find a variety of fresh turkeys and a lot of frozen turkeys the store was really clean it had everything I needed and I had over 92 items in my cart and there was only one cashier and her name was Justice Justice was the best cashier I probably ever had at safeway. she called for backup to help her bag my stuff and when they arrived all they were doing was chatting with eachother. They weren't very helpful because she bagged most of it with a smile. She remained calm, professional handled my order so quickly efficiently packed my bags well and managed to be polite despite being the only cashier. Thank you Safeway 989 and Thank you JusticeShe deserves a raise
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November 2022 by Josselith L.
If you want a "Tres Leches cake " do not go here! Extremely dry cake no type of moisture no sign of the tres leches cake. I know what your thinking what do you expect from "Safeway" but I've had the same cake from another Safeway and that was amazing they were definitely selfish with the milk mix ! lol I wanted a triple luchee cake !