-
August 2024 by Jack Johnson
Red’s is reliable, fair, and trustworthy. I bring my high mileage Camry here because of their expertise and professionalism. Frank is always helpful. I recommend Red’s 100%
-
July 2024 by Nunu Glover Holloway
This place was recommended by one of our neighbors. Finally, I brought in my 2013 Toyota Highlander to have it maintenance at 140k. Met the owner Frank, very nice, very kind and very professional. He said only thing I needed was an oil change and filters changed. The price was reasonable. My car was in and out today. Highly recommend. Thank you Frank!!!
-
November 2023 by Randy Candys
I have a dodge challenger rt V8 2013 I took it to Reds auto 6 months ago about a noise I herd from my engine Reds mechanic looked at it with his device for problems for cars and said it was my altinator so I let him work on it and try to fix the problem, I called called him 3 hour's later and he told me he had bad knews he got the wrong size altinator I told him no problem I left the car there so he could fix the problem that Monday he called me with more bad news. Reds mechanic told me it wasn't the altinator but I needed a new transmission I was very confused about his mix-up so I came to the shop and asked him how much would it be to fix it. He told me over $7.000 and his friend could rebuild it at the dealer shop at hill top dodge in Richmond then I asked did he call any other shops for lower prices? and why wouldn't you do so he had no answers, That's when I told him to give me my keys I'll get a second opinion I did and found out from a transmission shop it wasn't my transmission or altinator but my cam bearings Reds auto mechanic was obviously trying to pull a scam and get some extra cash so I'm telling anyone and everyone if you have a problem with your car Do not I repeat do not take it to this shady untrustworthy auto shop if you're smart.
-
August 2023 by Connie Custardo
Reds is the best garage in town. Fair prices and excellent service. Thanks Frank! We will be back!
-
August 2023 by Grace Pañares
I’m so glad to find a trustworthy auto repair shop! Great customer service, very detailed and informative. Thank you!
-
August 2023 by Ariel Lachica
Very professional, great pricing
-
June 2023 by ZOOKY POUNDS (ZOOKY)
So glad this place is close. The guys are very friendly & do great work
-
January 2023 by Marty Gallagher
Good people, fair prices and they do quality work!
-
September 2022 by Shawn Branco
Absolutely ? reliable and fair. Always friendly and honest. The best
-
June 2021 by Deanna B.
The absolute worst experience ever. Made it to the shop around 10am for him to do a diagnosis on my Cylinder 1 misfire and he already assumed what the issue with my car was before he touched it, even though i informed it wasn't showing symptoms to match his pre-diagnosis. I had to ask him to perform routine checks (which he disregarded at first, but eventually performed as if it was his idea) that he should have already known to do to rule out or determine the cause of my problem. In the middle of completing his diagnosis, he came to inform me that his computer server went down and wouldn't be back up and he didn't know when. He said I could go home and he would call me (In what car? The stalling unsafe one?). I had to request that he call his provider to see when his server would be back up when that should have been a given, since he's the one running the business. After he called, he was informed it wouldn't be back up until 2-3 hours later. Being that my car was taken apart already and I didn't want to drive it home and then back again, causing irreparable engine damage, I was at a standstill. He then offered to pay for my Uber home (which ended up being a Lyft), which was nice. After standing out on the curb and having 2 rides cancel, I finally got my ride home. About an hour or so later he called me and stated that the issue with my car was exactly as he thought. A busted head gasket. Go figure. Again, my car hadn't been exhibiting any of the side effects of this diagnosis other than rough idling, but ok. He stated the price to be $2500 to repair, but then offered to waive the diagnostic fee of $120, since "it was nothing for [him]" and fix only the spark plugs and coils (2) for $601 saying that there was at least a 70% chance that it would buy me time, could possibly fix the problem, and I might as well get them changed anyway since I'll have to later on when I repair the head gasket. Always being one to look for a second and ninth opinion, I called the Toyota Dealership. Turns out they offered spark plugs at $16.99/ea as opposed to the $24.99 "dealership" price he quoted me, and they advised that throwing away $600 for a bandaid fix is a waste. If the head gaskets are damaged severely it will be sure to damage the coils and plugs, making the purchase null and void and ensuring I'll need to buy them both again later. So I called this shop back and told Red that I didn't want to go forward with partial repairs, would bring the car back when I could do everything, and that I'd be sending a tow truck to pick up my car. He said he wouldn't have the car put back together for an hour and a half so I had to call and cancel it. Once he called saying it was ready, I ordered a tow again and let him know when they'd arrive. He said no problem and mentioned nothing else. It was not until the tow driver got there and it was right before closing time, that Red got on the phone and said that he would not release my car because I had to pay the diagnostic fee of $130 (now trying to pin me with the price of the Lyft he volunteered to pay!). When I brought to his attention that he was reneging on his word and earlier said he would waive the fee, he attempted to lecture me about the way the world works and then said he wasn't going to argue about it, he was leaving the shop, and I wasn't getting my car even if I got a Lyft down there. The foolery! We spoke on the phone 3 times and if he had changed his mind he could've told me, but he didn't. Hopefully, he won't cause further damage to my car overnight. Needless to say, I won't be coming back!
-
April 2021 by Augustin B.
The work here is Good! Let me be clear with that upfront. The work I paid for was all done good, however, nothing amazing or extraordinary in the experience having work done here. This is a shop I would come to in an emergency !!!! IF !!!! I knew exactly what the problem/s with my car were. Like many other auto shops, they will play the mechanic "game" and recommend things that could be replaced (not necessarily NEEDED done at the moment) and if you don't know your car or cars in general you'll end up coming out of pocket for it. So, I came in needing a full service/tune up, oil changed and my brakes replaced. Sounds easy right? Wrong! I got a call later that day or next day( can't remember) from Red himself telling me Alllllll the problems he found with my car. Well, the $320job I came in for ended up being a few dollars under $1200!!!! Yes, twelve HUNDRED DOLLARS from $320 what I came in for even tho I told him do HALF the work he suggested. Needles to say, I've paid for my last lesson in trusting a mechanic here at Reds auto. Thank you and NO thank you! Told me my rotors were bad(I'm not doubting they weren't), but how does the cost of replacing rotors end up being around $800? Yeah, NO. He replaced some wiring but I know it's not thru the entire car just a few upfront....But THAT and rotors $800? WTH "Excuses only satisfy those who make them" can't remember where that quote is from but I'm sure Red could talk all day long about the excuses for the crazy price tag I ended up with. I just wouldn't return unless I knew exactly what I needed done and I didn't have the tools to do it myself. It takes me longer than a satisfactory review because I'm too damm nice upfront. My problem that I ended up paying for here at Reds auto. I seen a lot of reviews saying he is honest and all the good faith stuff, but from my experience he is either NO master mechanic or he simply is just taking advantage (but maybe not as bad as other places? IDK). The best thing I got from coming here is the courage to try and do the work I can myself l... save my money and not deal with POSSIBLY dishonest businesses. I have zero experience working on cars and I successfully replaced my radiator after dealing with this place. Never again
-
March 2021 by Jaime P.
I have been going to Red's for the last 5 years for maintenance on my Mini Cooper. He truly is the best mechanic I have ever been to! He is honest, reasonable, and very thorough with his work! I can't say enough praises about this man! Everyone I have sent to him has nothing but positive things to say about him!
-
February 2021 by Peter Delfiorentino
Red is the BEST!!! He is very fair and quick! Couldn’t meet a nicer and more professional person. In these days where we rarely see customer service, his is top notch!!! If you need your car repaired....GO SEE RED!
-
September 2020 by G'Marie Mac Dula
The dealership was charging a ridiculous amount of money to fix what they said could be a "motor issue with my windshield wipers"--, consultation 65, parts and labor 150. Red was able to fix it and is honest and charges at an honest rate. Thanks Mang Red! Grace
-
July 2020 by G'Marie Mac Dula-Dalisay
The dealership was charging a ridiculous amount of money to fix what they said could be a "motor issue with my windshield wipers"--, consultation 65, parts and labor 150. Red was able to fix it and is honest and charges at an honest rate. Thanks Mang Red! Grace
