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March 2024 by Tania M.
Manager Janette decided to be the spokesman for PetSmart Policy! Except for their her own made up policies! "You can't return an item at this location because we don't sell it here! Come back on Wednesday after our inventory comes in!" I will never patronize another PetSmart again and please believe I'll make sure to be heard! So inconsiderate!
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February 2024 by Destinee D.
Mari Mari Mari! This one is for you! She is amazing and I can't thank her enough. She washes and grooms my girl for me. She always does amazing and is very thorough. She also makes for easy conversation and just all around great customer service. To get an appt go in or call. They only have groomers and no washers yet so wash appts don't show on the app. I get the frustration but not fair to give them 1 star. When I first got her we also tried petco. They didn't clean her ears or cut her nails let alone trim anything. The top her head still smelled too. Since then we tried PetSmart and it's been a world of difference. This location is clean. Everybody is friendly. EVERY SINGLE BODY! Idk who's hiring but you're doing great! They're patient with me and my questions being a new-er dog mom. They usually price match the other places too for Royal Canin. The points add up fast and just all around love shopping there. Hope they're here to stay for a long time in Vallejo!
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December 2023 by Amber A.
How can you possibly get a dog grooming service here if when you walk in and they say they only take appointments. Go to make an appointment for a simple dog wash and there's never one appointment available. Pictures prove there's never an appointment available on the Ap/website for this location.
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December 2023 by marcos rojas
My wife and I love this place, friendly staff, very clean place and a nice food variety. Prices are ok and very organized products.
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December 2023 by Carol Butcher
Staff were quick to assist us. Took us where we would find what we needed and even pointed what was available to choose from.
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November 2023 by Ria S.
First time at this location. Ana immediately welcomed us upon entering. She asked right away what we were looking for. She brought us to the aisle and suggested a few brands. Very pleased with the customer service and the place was well kept, very organized. I don't think a lot of people know this place is open. It wasn't very busy during my visit at about 2 pm. Check this place out if you live in the neighborhood. It's in the same mall where Target is. Just towards the back. Ample parking.
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October 2023 by Srihari Yamanoor
Well stocked, quiet place with plenty of parking.
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September 2023 by Lisa Immel
We had a return and no receipt. Because I had signed up for their 'club' my receipt was accessible very easily. The staff were very friendly and checked in on us as we made our way through their packed isles. Lots to see. Lots of items for sale.
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September 2023 by rhianna triburzi
Great new pet shop! Customer service on point!
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September 2023 by Catalina B.
Dog Grooming is their best service especially Sarah, she treats my dog Paz like family
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August 2023 by shelly smith
They did a great job grooming my puppy, they were very professional and nice. He was very happy.
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August 2023 by Abu Bakar
This place closed 5 min before 9. Waste my gas and time. Will never shop at Petsmart again. My cat has no more food and they didn't let me in. What are these people getting paid. I'm very disappointed
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August 2023 by Carolyn Huggins
I love the new store and waited on it forever to open so I could drop Petco that never had everything I needed but sadly my two cats died way before the grand opening but I love how the store looks inside.
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July 2023 by Tammy Sheldon
This location and review is for the grooming department. The staff is not the nicest. I arrived early to my appointment because the person on the phone (Rachel) said come whenever you are ready. I went to the counter. I saw at least 4 employees through the glass just staring at me. Not one smiled or came out of the room right away. When one came out finally, I think her name was Rachel (she never introduced herself) she acted like I was bothering her. I had explained again that I have a new puppy and that he needed a bath and nail trim. I also explained that he can not walk around in the floor because he’s still in the process of getting his shots. She told me he has to walk.She proceeded to tell me that if he’s aggressive that’s going to be another 10 dollars. I told her my puppy is is not aggressive. She repeated this about the aggressive thing two more times. The problem was she kept repeating herself with this ridiculous attitude. If she’s like this with me, I can’t imagine how she would be with my new pup. I told her to take the leash off and give me my dog. We left without service. It’s a no for me.
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July 2023 by Guillermo Llamas
Very well organized and people were very friendly.