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February 2024 by Lawrence Williams
This store customer service is awful. I had to make some copies, so I stopped by OfficeMax. A older lady with know knowledge or experience tried to assist me. I asked her politely to notify the store manager. 15 minutes goes by as I decide it was time for me to leave the manager appears from the back room.This is not the first time I done had a issue with this OfficeMax location. I hate to say it but the team that was on the floor sucks.
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August 2023 by Julio Vasquez
So bad and needlessly complicated to deal with borderline incompetent at times
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October 2022 by Liliana P.
I come here often for prints! I had a mix of sizes and Luis was great and helped me out quickly! They have a bunch of goodies that do go on sale! It's usually not to busy here but it can depend on the time of day! Never had any issue with wait times! Be sure to check the website for instore coupons!
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February 2022 by Chris C.
The shelves are empty and all of the prices have gone up by probably 30% which is a sign of a failing chain won't be long until this is just another vacant retail location. Went to the register to pay for the overpriced printer cartridges locked in their individual antitheft containers with perfectly valid US currency $100 bill and they said they couldn't verify it like somehow it doesn't have five different ways to verify it that anyone could properly identify. Epic fail in terms of selling office supplies.
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January 2022 by Eric M.
We brought in two brand new artistic pieces bought in San Francisco to be laminated. They were so special we wanted them protected. Office Max ruined both of them! One was so off center that one corner of the piece sticks out from the lamination. The second one they crinkled and folded and then laminated it so the fold is permanent. Did they even offer to give us our money back?.. NO Did the offer to replace our artwork?... NO The only thing they offered was to laminate another poster for free - HOW WILL THAT FIX THE TWO THEY RUINED?!!! And there is no way we'd bring in another piece to be destroyed by them. My wife and I are crushed losing two pieces that we were going to proudly display in our new home If I could give them zero stars I would.
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October 2021 by Patrick B.
4 minutes walking around to find no one to answer a question Rude people checking you out It's the only one in Vallejo hints the attitude problem
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August 2021 by Stan Fong
Great selection at great prices. And with knowledgeable staff. What more can you ask for?
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July 2021 by Noemi M.
Love love this place is huge plus the inventory is huge!!!!! Really friendly staff, the Manager is this guy who was so welcoming and helpful, shout out to the manager that helped me, the prices are ridiculous low, some really great prices, and there is this exceptional inventory you will find some real cool things here, I found things you would not just find but the place has so many great goodies, I found things from my childhood, I could have spent hours here, I love love pens, they had amazing collection of some unique pens, this is a must spot in
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July 2021 by Elaine P.
+I achieved invisibility when I went to Office Max yesterday. After waiting an inordinately long time to be acknowledged, I was informed that I should make my own copies, even though my project was on a thumb drive. When I mentioned that, I was told that they had no idea how long it would take for them to get to my project. Not only were the staff members I encountered borderline rude, they were unhelpful, indifferent and unapologetic. I checked Google for other copy centers, found one nearby, popped in, got my $100+ project completed and was on my way in about 20 minutes. I shall not return to Office Max in Vallejo.
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March 2021 by Joanne P.
DO NOT GET YOUR PRINT SERVICES HERE! I've come here about 5+ times in the past 6 weeks & 70% Of the time that I have come in ... they have messed up my copies! After placing my order, I specifically call them and let them know to double check it to make sure it's done correctly & STILL! They do not read Freakin directions!!!! It's very frustrating & a waste of my time having to wait for them to fix it!! GO ELSEWHERE!!!!
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December 2020 by Paris A.
Great customer service. The store is very clean and neat. I'm always in and out. I haven't stood in a long line there not once.
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December 2020 by Bo K.
I took my business cards in to get new ones printed. After a week, I called, they had no idea what I was talking about. My son works across the parking lot, so he went in with another card. They said they would be done the next day. 2 days later he goes in to pick up the cards, they had no idea again. Incompetence runs wild on Vallejo Office Max!
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October 2020 by Loana C.
Walked in, no greeting. I know the I was using the self service copy machine, but the two workers behind the counter didn't even acknowledge that we were there, even though there was only one customer at the counter. During my copy making, the machine needed attention, so I had got one of the workers attention and She mumbled maybe one sentence, put paper in the machine and walked away. When we were done, even on the way out, no one even thanked us or said two words to us. We walked by two other employees working on the floor, and two cashiers, but not one acknowledgement! Not even smiling eyes!
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September 2020 by George
Dealt with store twice over past 2 months. Each time Office Max personnel were not properly trained or just plain lazy. First time 2 months ago I bought a computer there. The person who I dealt with stated that it would take about 10 minutes to load everything. 20 minutes later I approached the man about the status of the computer and he looked at me like he had never seen me before, Upon realizing who I was he cl;aimed that the uploads were almost done when in fact it was obvious he had forgotten to even begin the downloads. Upon getting the computer home I had issues right away. Called Office Depot tech support and they remotely checked the computer and stated that not everything had been downloaded so I had to go back to the store. Following this trip I went home and again had issues. Tech support once again directed me back to the store for items to be downloaded properly. Third time was a charm, computer works fine now. Today, 6 weeks later I went back to Office Max to have a diploma copied for my daughter. The store opened at 10 AM and I arrived around 10:30 AM. Went to the copy center at the rear of the store and saw that even though it was suppose to be operational it was closed. Went to an employee seeking some assistance on making a couple copies on the self serve machines and was told there was no one at the store who could help me. Asked when the copy center would be open the employee stated maybe around 11am or whenever the person came to work. Are you kidding me!!!!!! How does any employee of an Officer Max store not know how to run a copy machine let alone any of the 3 employees I saw. Incompetence or laziness??? You tell me. Will not be going back to that place for anything in the future.
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July 2020 by Mike M.
I want to share that I frequent the Vallejo, CA store x 5 years now. I want to commend the young man running the store now as I believe his name is Romel. I have NEVER and I mean NEVER in my entire time coming here seen the Manager of the store actually WORK!!! He is always on the go and strives to answer as many customers questions as possible. I even visited during the COVID early stages and it was unfortunate he was short staffed and so many customers would flood the store. I am sure he has no control over budget given to him to staff adequately. He needs to be acknowledged and I am going to ask him next time I am in there. He has been at the register, copying section, carrying heavy stuff from the back, stocking etc.. He really does a great job I need to let you all know. Please don't run this Manager away like the others because I have never been happier in these 5 yrs.
