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January 2024 by Dom G.
Trash store with nothing ever in stock went today at 8:30 & there's a ghetto handwritten sign saying it's closed due to string of theft... maybe update your hours online. Sucks store
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October 2023 by Elizabeth D.
I ordered on line and when I picked it up there was an item missing. I didn't realize til after I got home. I called the store and Nicole was very helpful and pleasant. I haven't been shopping at this Michael's for a while but since working with Nicole I think I will shop here more often! Thank you for being so helpful.
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August 2023 by Patricia N.
Buyer beware. I purchased a tool from the jewelry department (a $15 item) only to find a "protection plan" charge ($1.99) had been placed on my receipt. The problem is that I had not been "asked" if I wanted to purchase a protection plan. This is fraud. Luckily I found the charge on my receipt and went back to Michaels to have the charge refunded. Please check your receipt to make sure you have not been charged inappropriately.
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June 2023 by joliettraveler
Excellent service. Very quick in replacing the hanging equipment of the frame.
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April 2023 by Elizabeth S.
If possible, I'd give a negative star, but the star isn't offered. As mentioned in other posts, there aren't enough clerks, or rather clerks who CARE about customer service. When I was trying to pay for some yarn for a non-profit, there was one customer ahead of me. The clerk was trying to help her credit her purchase, so there was quite a lot of back and forth discussion. Meanwhile, another clerk came dancing over for her water bottle. By now, there was a customer in line behind us. Instead of opening another register, she danced off with her water bottle regardless of seeing the two of us in line. I figured Amazon could offer me a better selection of yarn and at a more competitive price. I left and decided to never return to this store. I'll go to Hobby Lobby next time. At least they won't have one register open!
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January 2023 by stephanie b.
Apart from the fact that this store is chronically understocked and never has what you are looking, for the employees on the floor are mostly cranky when approached and visibly annoyed and unwilling to help. But since we have no other options in Vallejo I end up having to come back here again and again. Today is now the third time that I have ordered items for curbside pick-up and spent 15+ minutes waiting in the car for someone to come out and once again ended up having to go inside myself. DON'T OFFER CURBSIDE PICKUP IF YOU DON'T HAVE THE STAFF TO ACTUALLY DELIVER THE ORDERS!!! This Michaels branch never fails to disappoint & frustrate!
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November 2022 by Adriana A.
I came in today to purchase some holiday decorations. I know sometimes online inventory does not match what they physically have IN store and I couldn't find anyone on the floor to ask about a tree that I was looking for. I grabbed 2 trees and when I was finally checking out Lily was the cashier to "help" me. I simply asked her to check a price on one of the trees and she right away told me that next time I could price check my items on my own at the price check machine down the aisles.....I know that, but I am asking at the register since I am already there. I then proceeded to ask about the tree that I was looking for as online it stated that they did have it in stock, but I just needed a little help. I asked Lily if she could look up the item number for me and she bluntly said no because whatever was out is all they had. A simple "I can double check for you" would've sufficed. I was honestly irritated and annoyed at that point. Not only that, she looked like she was rushing the customer before me as I overheard her tell the customer "I don't want to hold up the line." I also felt like she was rushing me the way that she was "helping" me. By the end of my interaction with her I had to ask for her name as she wasn't wearing her name tag, and had to ask her twice. I was so frustrated with my experience today.
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September 2022 by Chaniza S.
Michael's always has cool decor for the holidays but never enough workers. We went through the checkout line and as we were about to check out questions asked and items in hand they switched out workers to a new person that I had to ask again and they didn't know how to do it. But they couldn't ask because everyone else was too busy. Left kind of frustrated.
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June 2022 by Peggy M.
Love Michaels chunky yarn! I've done a lot of throws, blankets etc. They need more color choices year around!
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May 2022 by Gwen M.
I was informed by ups that my package was delivered up there at your store I called up there and my package is not there tell between UPS a Michaels store they have misplaced my package that I ordered from Amazon I don't know why UPS couldn't deliver it to my home when I was here all day waiting on the 10th please stop treating your customers like they numbers
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February 2022 by Norman H.
There have been many little things that gave me a negative impression of the Vallejo Michaels; poor signage - incorrect pricing in the aisles - incorrect pricing at the register - service people who don't know the product. I finally had enough and started ordering online. My last purchase was set up for instore pickup. Easy, right? Easy, no -- Three behind the registered and only one helping customers. After awhile, I get to hand the staff person my receipt, an actual printed receipt for once. She wanders off and then starts shouting at me about my purchase and my name. I hustle clear down the row of unmanned registers, trying to regain some bit of customer privacy. I give her my name and ask her, "Isn't that info on the receipt?" "Oh," she says, "there it is." Then, "Your name start with a 'H?'" Then I notice that all the lettered bins are empty except for the "H" bin with my merchandise. This is when the the manager feels like she needs to step in, by yelling from four aisles away. I pipe in with, "Can you just let her finish with my transaction?" Her reply... "Sir, I am just trying to help her find you stuff." Now my sass mouth comes on with, "You mean this 'stuff' right here?" And, "Can I just take it?" The salesclerk nods. My suggestion, avoid this big box store and shop mom & pop in Vallejo. If you can't resist, stay away from the weekend manager.
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February 2022 by Rosmond P.
Make sure you come and check out the class Christmas Clarence. It is 90% off. Stuff is everywhere this one location has more than any locations. But since that is the case the line's alone.
