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November 2023 by Bessie Jackson
Mr. Oliver greeted me with a smile, provided me with a handshake. I communicated my mattress needs, and I was taken care of. Mr. Oliver had excellent customer service skills, very knowledgeable about the various types of mattresses, and listened to my needs. My experience was awesome! Bessie ?
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November 2023 by R.
Eduardo was amazing. I first started my experience on their text line. Finally I just showed up to the Vallejo location to have my questions answered. No pressure sales and this location had a HUGE variety of multiple makes and models - including the 2 I was stuck between. Great financing options too. And offer deliver and old mattress removal; did I mention setup on delivery? Very satisfied. Thank you Eduardo!!
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November 2023 by Stacey Montgomery
I highly recommend Mattress Firm in Vallejo! My Mom & I were totally impressed with Goose’s professionalism customer service, & how knowledgeable he is about the product he’s selling. We had a great experience & will definitely be using your store in the future. Thank you so much!
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November 2023 by Matthew Lancaster
Benjamin showed up a wonderful adjustable bed when we walked in and talked us through how it worked. His only mistake was to show us that bed first and then show us five others. None compared.Myself and my pregnant wife left the store with a new bed and will likely be going back twenty years from now when we need a new one.Ben also showed us this rabbit who lives outside
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November 2023 by Mylene Dianne Colic
First time that I truly enjoyed my mattress shopping, Oliver helped me find the right mattress for me and my husband. His recommendation helped me narrow down my choices since this is a major decision for us and an investment to our health as well. Kudos to Oliver for an exceptional customer service and great product knowledge. Thank you and we will recommend our friends to come to Mattress Firm.
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November 2023 by Heimy Claros
A pretty nice place. Mattresses of very good quality and prices. I grabbed mine the first day I arrived and Oliver, one of the employees, was very good to me and helped me and is a very nice person. I can definitely say that I recommend this place and also ask Oliver for support.
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October 2023 by Zedrick Arrogante
Came in to buy an adjustable base and the staff here was phenomenal. Oliver was extremely knowledgeable and was able to answer any questions and concerns we have. It made making a selection an easy and smooth process.
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October 2023 by Brandon C.
Lexie and Mariana had my back! They really helped me out to find the best possible mattress for the best possible price. I really am walking away feeling great about this purchase. Thank you Lexie and Mariana
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September 2023 by Angelica Villanueva
Awesome experience! Eduardo was great! My wife and I were able to find the perfect mattress. He took his time with us and answered all our questions. Highly recommend him and his trainee (Mariana).Thank you for a great experience!
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September 2023 by Susannah Scullin
Friendly service with a good selection! My service agent asked me for, size, price range, firm or soft and I was in and out in 20 minutes with the right bed at the right price and it will be delivered tomorrow morning! Excellent!
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September 2023 by Jose Lopez
I came in just take a look at the mattresses and I end up falling in love with a mattress the Oliver showed, beautiful and just what I was looking for.Oliver was fantastic and very helpful, he treated me just fantastic.Thank you Oliver, God bless you!
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September 2023 by Terri Ann Gordon
Great experience today! Sherrie helped us through the entire process and was awesome, very friendly and helpful, not pushy at all. She was very thorough in explaining the warranty, delivery and 120 day trial period, we left confident in our choice and what was expected for delivery. The store was large and clean with plenty of inventory to go through in all price ranges. She led us through their system/questionnaire which helped narrow it down and saved us a lot of time. Thanks for everything today, Sherrie!
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August 2023 by T L
My wife and I came into the Vallejo Mattress Firm store this morning and was immediately met by Goose, one of the Sleep experts, who was welcoming, personable, down to earth, and knew a lot about the mattresses he was selling including the workings of the human body. We shared our reason for coming in was due to pain during sleeping, and he right away showed us mattresses that met our sleeping needs and budget. He took his time and encouraged us to try them out thoroughly. He answered all questions we had about the mattresses. He graciously allowed us to try and feel any mattress we gravitated towards. He answered ALL our questions about the differences between all of them. We really appreciated the service Goose provided and our shopping experience. We didn’t feel pressured or like we were being sold. We ended up getting an iSeries Hybrid 3000. If you’re in the market for a mattress, come in to see Goose! You’ll work with a person who’s funny, personable, honest, and willing to help you get the best mattress that meets your budget.
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August 2023 by S J
I had the best customer service I've had in years. Mr. Goose assisted me swiftly ,with accuracy and a smile (you can hear/see it over the phone). I needed information regarding my mattress and warranty assistance from a purchase from almost 7 years ago and the purchase store is now closed luckily Mr. Goose knew his job very well and was able to do some research and found all the Information from my purchase and advised me of how to complete my warranty claim, I am so grateful, he save me a trip to the garage, frustration, and put a smile on my face. I will definitely continue to do business all because of my experience with Mr. Goose at the Vallejo Mattress Firm Store. He needs a raise as he is an asset to their company...you don't get customer service like that now days. Thank you Mr. Goose.
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August 2023 by Calvin Ferguson
Oliver helped us after I had been in the store a few days prior and spoke with a different employee. He was totally helpful. Within the 3rd mattress my wife and I tried we found our bed!! Very happy, he gave us different financing options, and now we have a wonderful new bed! Go see them.
