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March 2024 by Tiffany M.
Today was my second visit to this store in the last four days. I visited a few days ago to pick up stockings however, I did not find any but what I did find is that they have a lot of beauty products marked down on clearance, so I peruse those isles and grab a bunch of stuff great prices great variety just a nice selection from hair products make up bath and body. Today I went in looking for Easter baskets because my sister told me that she saw some really cute ones in here and we building these baskets for the kids. I located the baskets - they're on the endcap by the registers. However, I did wander around the store for a good hour, looking through the Kids section, toy section, seasonal section and back again, because I didn't understand where these baskets would be. I also ask a cashier in all my wondering and she didn't know either and she sent me back to the toy section. At the end of the visit, I had a very cute spring purse, two toys on clearance, and the actual baskets were super cute and very nice size for $10 each .
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February 2024 by Demetrius W.
On Feb 1st and 2nd I visited this store and the service was horrible until I reached the cashier. No one offered assistance or greeted me or my wife until we were going to check out. Security follows people around without greeting and workers act like they are too busy to help or assist and wait for you to ask a question. They do not even attempt to greet but will stare at you with a blank face. They should go a couple of doors down and take a look at how Ross has implemented theft deterrence by staff being engaging.
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January 2024 by Angel Kai
I love to shop if no one intentionally do bad ? it's happy feeling no stress and Thank u for being professional ☺️ and Getting bz to make the store beautiful and many customer loves it One lady so accommodating assisting me if we need something That's a awesome sales lady I can sale all inside the store ur boss will be happy cause I care and u love ur job thank u Merry Xmas ⛄?? God bless u all more sales to ur Team Marshalls power love ❤️??
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November 2023 by Yuri Alfaro
Title: Disappointing Customer Service Experience with ManagerRating: ★☆☆☆☆ (1/5)I recently had an extremely disappointing encounter with a manager at Marshall’s, which left me feeling frustrated and disrespected. The level of customer service I received was shockingly poor, and it is disheartening to see such behavior from someone in a managerial position.From the moment I approached the manager, it was evident that she lacked basic interpersonal skills and failed to understand the importance of customer satisfaction. Her dismissive attitude and lack of empathy were apparent throughout our interaction. Instead of addressing my concerns and attempting to find a solution, the manager seemed more interested in brushing me off and moving on to the next task.One of the most frustrating aspects of this encounter was the manager's refusal to listen. I tried to explain my issue calmly and clearly, but she interrupted me repeatedly, showing a complete disregard for my perspective. It felt as though she was more interested in asserting her authority than in resolving the problem at hand.Furthermore, the manager's tone and body language were incredibly condescending. She spoke to me in a patronizing manner, making me feel belittled and insignificant. It was evident that she had no interest in providing a positive customer experience or maintaining the reputation of the company.To make matters worse, the manager displayed a lack of knowledge about the company's policies and procedures. Instead of offering a solution or seeking assistance from a higher authority, she simply shrugged off my concerns and claimed that there was nothing she could do. This level of incompetence is unacceptable, especially from someone in a managerial role.In addition to the poor customer service, the manager’s lack of professionalism was evident. She failed to apologize for the inconvenience caused or take any responsibility for her actions. It was clear that she lacked the necessary training and skills to handle customer complaints effectively.Overall, my experience with this manager was extremely disappointing. Her dismissive attitude, lack of empathy, and condescending behavior left me feeling undervalued as a customer. I hope that Marshall takes this feedback seriously and addresses the need for better training and customer service standards among their management team.
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November 2023 by BaldGuy JayR
They have a huge assortment of merchandise for anyone looking for anything!!!
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November 2023 by Barbara Shearer
Need more plus size clothing, please.
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October 2023 by Pearl Otis
Their products are over priced and liking customer hep.
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October 2023 by Business Reviewer ..
Came in here to buy a gift for the "BER" month celebration because IYKYK Filipino people celebrate Christmas at 12:00AM September 1st (bc in the P.I they don't do Halloween and thanksgiving is an American Holiday) So as I was ready to go to the queue line I ask this kind young lady to put an item on hold and she politely said "sure, let me see what I can do" so I'm impressed with the great customer service I'm getting until 4 eyed stick figured find Waldo lookin ass girl next to her gave me a stank face like she smelled sh*t (not unless that was the Vallejo in her and she was just doin a thizz face) and said "WE DONT DO HOLDS OVERNIGHT!" Im over here like "calmado, mija it ain't that serious." Going back tomorrow to buy my shirt (since they don't do overnight holds) and hope find Waldo's gf doesn't help me bc she didn't have to be so rude over a small simple question.
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September 2023 by Mahriana Robinson
My husband and I have shopped at this Vallejo location for years, but now we as a family tend to mostly browse, as they don't often have what we need. We do occasionally buy kitchen goods and stationery from this location, and look with our kids for toys for future purchases from their Birthday and Christmas lists. I experienced terrible customer service today. As is suggested by the company's return policy, I took one of the items from my online order (arrived just a few days ago) with the proper receipt to this store for a refund. The associate, and the manager, Lai (sp?) called to help for some reason, both seemed to have negative demeanors. I have no idea why. My demeanor was polite. At first, they said that my delivery confirmation did not have the information they needed to process the refund. Fair enough. I pulled up the order confirmation with the information, and they still seemed bothered for some reason. Then, with the same attitude as before, the manager said that they didn't know how to process an AfteryPay return to the original payment method (which is basically just stopping the AP payments, rather than a return to my card). I understand if they weren't sure, but why the annoyed affect? The manager said that she could only give me a store credit. I would have taken it, but as I said, they don't often have anything worth buying in store. I was able to purchase through AfterPay, and should have been able to return the item through the same process. They seemed unwilling or unable to grant my due return. So, frustrated and confused, I took my item and walked back to my husband and kids in the toy section. My husband suggested that I just never give this location our business again. We walked out and planned for me to return the item via the mail or at another store. However, I felt that I shouldn't be inconvenienced that way, as a customer following the company's policy. So, I walked back in and asked for the number to their corporate office. The security guard went to get the number and took a while as he talked with some of the associates, who looked over at me as they were talking. I have no idea what they discussed. Hopefully my call to corporate will alert them to unprofessional business practices and attitudes at this location. Going forward, I will shop elsewhere first, in person and online, and avoid Marshall's. It's not because of one incident. It is because, like everyone, my time and money are important, and I won't waste it with a company that doesn't honor their policies and treat customers with respect. There are other places to shop.
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September 2023 by Michelle Ceresa
Love their Laura Ashley slippers. Been buying them for a couple of years.
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July 2023 by Linda Stowers
Love shopping there. The staff are helpful and polite. Also even the shoppers are courteous and polite as well. We found what we went looking for and then some. Ty Marshall's
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July 2023 by Del Hamilton
Trip was good the workers were courteous and friendly came out with more than I went for.
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July 2023 by Jackoy T.
Need nice pillows just grabbed a branded one! This one is closer and walking distance from Hyatt House!
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July 2023 by Jay J.
The customer service is terrible especially the area where the manager/supervisors hang out. They're too busy yapping/gossiping instead of helping the customers in the long line. I hope the owner see this so that those people can be fired/replaced.
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June 2023 by Summer Smith
Better than Ross. Actually bought some interesting clothes here.
