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March 2024 by Lisa Jewel
Ladies where very nice and helpful
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February 2024 by mary tapp
They charged me for insurance and overdraft charges were applied
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December 2023 by Nathan Morrow
Shame on the management and owner. Zero charge on electric vehicle. Very kind and helpful staff could do nothing to help -- no alternative cars and no electric charger at the facility. Shame on you for stranding me and my elderly mother trying to charge a car after close on a Saturday. You should do better for your staff and customers. I hope you reconsider the life choices that brought you this place of failure in basic humanity -- just awful ?
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October 2023 by Stephen Jackson
I’ve read some of the other reviews on this location, and I agree with the people that speak highly of Debra. With that in mind, I’d like to complain about what I am currently experiencing with hertz. I had made an online reservation and all went fine until I got to the location to pick up the car. I was told that they couldn’t rent to me; I would have appreciated knowing this in advance; say at the time of reserving the car. They’re accusing me of something that I don’t remember doing. I’ve tried to contact the location but I can’t seem to get through to speak with anyone. As you probably can imagine, it was very frustrating and upsetting arriving at the pick up location and finding out that they were not going to honor my reservation. Hertz, you really need to rethink the way that you handle a situation such as mine!
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October 2023 by Judit SG
Debrah is a great woman who always try to do her best to help the costumer. So grateful for her help and also for the manager help even with all the problems I had.
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October 2023 by Mandeep Singh
Didn't have a car for me.. Told me to come back in the afternoon and still didn't have a car with me. They didn't cancel my reservation so now I was charged for a "no-show" had to call to get reimbursed.. Avis is down the street
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April 2023 by Season Chavez
DONT RENT HERE… even if it’s the only option in the Napa area. Although the employees are very nice and helpful, the company is worthless. Pace is sooo slow. Countless people waiting for cars that just aren’t here. Wasted 2 hours and our only option is an electric vehicle charged to only 20%. Better to Uber you’ll actually get where you need to go. I hope I save you some time on your journey.
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March 2023 by Gregorio Gutierrez
They took they sweet time to get us a car. I won't come back for sure.
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February 2023 by Kasia K.
No car available even though I had a reservation and the customer service rep was incredibly rude and unhelpful. Will never consider them for business again.
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February 2023 by Kate J.
Manager trainer Harry was extremely rude right out of the gate. Brash attitude for someone training from management isn't a good look. I was just trying to ask on the status of my car because I had been sitting there for over 15 minutes. Absolutely atrocious customer service and I will not be returning.
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November 2022 by Spinal2111
Debra was so awesome, probably one of the best interactions I've ever had with a rental car company.Please relay the well deserved recognition.
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September 2022 by Andrew Walters (Reverend Brown)
Some of the kindest and sweetest people around, and really helped me out of a jam. Have a little patience and compassion, they'll have your back. Thanks Deborah! You and your whole crew are amazing.
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July 2022 by Nycole W.
I reserved a car on Friday & went to pick it up only to be told they have no cars available. So i went to enterprise and got a car. With no problem. But Hertz decided to charge my card anyway. I called and spoke with the most disrespectful Debra in the world. Who tried to justify their actions!!! This whole store needs to close... unprofessional unprofessional unprofessional!!!!! Don't waste your time with this hood store
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July 2022 by Yogi B.
I want to let everyone know if you need a good car rental go to Hertz Vallejo they have the best customer service and their cars are always clean! They have nice cars, and I even seen some new Tesla's! I'm very happy with Hertz Vallejo.Thanks again HertzYogi
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July 2022 by Adam Leyton
Got rid of a car that they said they will save for me and won't give my deposit back
