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April 2024 by Mark Kemp
excellent customer service from Marita. she explained my moves to me carefully and even called later to see if I had questions. she was great. thanks Marita
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September 2023 by Pat C.
I didn't solicit to become a customer but was became a customer due to a car loan rate. And the branch is very close to home. I pay my loan in person because I shop the grocery store next door and it's convenient. I'm no genius to managing and running a business but something is inherently lacking here. And it's a simple fix......Hire 1 or more people. And ad at least 30 hours to the payroll. The hours that this branch is open is a no brainer for scheduling . It's only one shift to figure out. Scheduling is simple with these branch's hours. Affording more hours in payroll is a double edged sword but you have to invest in the people and take care the customer wait times. Otherwise your growth will be stale, at least at this location. No exaggeration but there is a teller line almost every time I visit the branch. And that's fine. But get some faces in front the customer. Even 6 hours a day during breaks and lunches to take the pressure off the one teller. Even on short line days with one teller it's a long wait. And get the people in the office on the front end (teller) to help build a positive reputation. At least one of them. So you have coverage on the teller line. Yes they always ask to help you in line but most transaction don't work that way so the lines still remain. Golden One, there's no need to answer this review with your normal response like in other reviews. I challenge anyone above the branch manager from Golden One to step up your game and figure this out. My car loan with you will continue another 3 years so I will update this review every few months to give you fair and honest feedback.
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September 2023 by Damian Durrant
I have been a member this credit Union for 5 years and channelled some $850,000 of salary through it, and the one time I need a lousy $8000 loan for medical expenses I get turned down.The denial of my application was so fast I know no person looked at it, just run through some loan software. Well if you're not even going take time to think about the specific situations of members you keep saying you value so much, what is the point of you?The whole point of credit unions after the 1929 crash was to help regular people get loans easier because banks focused on the wealthy.But now I may as well sign up with Bank of America or Capital One, because I don't see a credit union difference anymore. Goodbye Golden1.PS Despite the answer from Golden 1 below its been 2 weeks and no one has had courtesy of call email or even a text. So much for valued customers taking my salary to Cap One banking.Ad of August 26, no one ever contacted me.
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August 2023 by mikeifyouplease
My experience with this branch several years ago, was horrible. The outside ATM was filthy and broken. And as I entered the lobby, the single teller looked up and gave me the "evil eye". I have been driving the 22 miles to the Napa location for years now. Well worth the trip. And...it seems like things will never change at this location.
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August 2023 by Vicki H.
Use to love this credit Union. Long time customer. Man has it gone down hill. Long lines, short staffed and the ATM's are either completely down, won't let you withdraw cash or wont accept cash deposits at the moment. I had fraud on my account so I closed my debit card. I decided to go inside the bank on a Sat. (8/5/23) to get a new debit card because I was leaving town for a week and really needed it before the 10 day mailing period. The main line was super long so while standing in it I asked the passing by manager if I was in the correct line for a new card and she snapped back that she's the only one there. Not what I asked. So I asked the question again and she said yes. After I made it to a teller I was asked to wait to the side for my card to print. Then after waiting over 25 minutes I was told the machine wasn't printing the debit cards and I would have to wait for it to be mailed after all. Well back from vacay and still haven't got a new card so I had to go back in the branch today (8/14/23) to make a simple deposit. There was only 1 teller and the line was almost out the door. Eventually the same manager came out of her office and begrudgingly asked if any customers in line had a no-cash transaction she could help them with ... condescendingly kept repeating no cash like we we're all 3rd graders and couldn't understand what no cash meant. Hope my card comes soon so I don't have to go inside the branch anymore but I feel it's time to look elsewhere for a bank that appreciates and takes care of their customers better!!!
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June 2023 by Lord Fin de Siecle
I have been a member this credit Union for 5 years and channelled some $850,000 of salary through it, and the one time I need a lousy $8000 loan for medical expenses I get turned down.The denial of my application was so fast I know no person looked at it, just run through some loan software. Well if you're not even going take time to think about the specific situations of members you keep saying you value so much, what is the point of you?The whole point of credit unions after the 1929 crash was to help regular people get loans easier because banks focused on the wealthy.But now I may as well sign up with Bank of America or Capital One, because I don't see a credit union difference anymore. Goodbye Golden1.PS Despite the answer from Golden 1 below its been 2 weeks and no one has had courtesy of call email or even a text. So much for valued customers taking my salary to Cap One banking.
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June 2023 by Damian D.
I've been a customer for over 5 years and channeled nearly a million dollars of salary through this credit Union. I'm a big believer in credit unions but the 1st time I try for a small loan I get rejected in minutes it was just run through some software probably AI no person looked at it. So if that's a way of credit unions going to behave it's no different from a bank. Credit unions were created after the 1929 crash to help ordinary people get loans. But it seems to me golden one doesn't care about its customers anymore than a bank does so I may as well just go to a bank.
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April 2023 by Cienna R.
Just had an excellent customer experience here! Easy parking, waited only a few minutes to see a specialist. Brianna Sims did a great job answering all my questions, she's very knowledgeable and friendly. I drove here from Berkeley instead of going to the Oakland branch and it was worth it, I will come here again if I have more questions.
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April 2023 by Jessica Deffenbaugh
I Love it, every bit of Services ❣️???
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January 2023 by Jared C.
Worst customer service of any golden one branch I've ever been in. They don't care about customers. Everyone slow AF!
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August 2022 by Big Burchy
This is not directed at a particular branch. It's for the 800#. Everytime I've called and got disconnected for whatever reason they have never ever called me back. I've had to call again and wait for 10-20 minutes or whatever to reach them back. That's not good customer service. At least make an effort. You're dropping the ball if you don't follow through to completion.
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August 2022 by Blair Abee
I really like Golden1 and the Vallejo branch has always been so helpful.
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July 2022 by Tamara Fatilua
Customer service is terrible here. The tellers and especially the managers do not want to help you they just want to open an account and get their commission. They just give you papers and say you read it without explanation. This branch are rude inconsiderate and you are just another number in line they have to assist. They do not care about you so what makes you think they care about your problem with an account. They need to close this branch and reopen with entirely new management and tellers because customer service here is unprofessional and rude.
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June 2022 by Carmelina Rivera
Only 3 people working when I came in. 1 teller working with a customer who has a long transaction, the other one doing something else then left even though there's a long line and we've been waiting for almost 30 min. The other one, maybe an acting manager, is with another customer in his office, taking too long, you can hear them just chatting. Finally, another teller came back from lunch and the line started to move. No one even apologized for the long wait even though a customer went to the teller to ask what's wrong and was told one teller is off. The customer left. I would have left too, but my transaction had to be done today. Poor customer service overall. Some tellers are good if they are there.
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May 2022 by Karina Lopez
I’m not talking about this location specifically. My husband and I filed a application online we received a call but my husband don’t speak English, so he asked me to call. I’m not fluent but I can talk a little bit. The first to person who with us talk were so nice and helpful. But I have a inconvenience and have to call again this time the two person who spoke with us, were unhelpful rude and disrespectful. We cancel our application about this! Worst experience!
