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January 2024 by Melissa Batiller
I walked in and was immediately helped by Sedef at the counter. I told here I was here to pick up my order and gave her my name and she immediately gave me my order. I did all of this within 5 minutes and I'm very happy there were no issues or having to wait.
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December 2023 by HP
Some employees here needs to fix their ATTITUDE! Especially the ones who works at the front register and photo. ??
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October 2023 by HollyceJeffriess
Young lady working there today was rude, and basically talked me out of using their printing service. Seemed like she didn't want to work at her job.
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October 2023 by Rick DzO
Persia was Great, Professional and Friendly, did Fantastic helping me with these Flyers. This is why i will come back for the next ones. Altogether a Fine Team
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June 2023 by Jade V.
I was trying to get help but this worker working wouldn't help at all. Telling me to just figure it out. The one on Napa st is way better with people who actually help. Don't even bother going here. Ran by rude people.
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January 2023 by Christina Huntress
I love this FedEx Office location! Great customer service, quick turnaround times, and high quality prints and marketing materials for my nonprofit organization. I was having trouble uploading a recent poster print to the website, and Kris went out of his way to help me out and get it printed in time for my event. It means a lot to me as a professional, but it means even more to the volunteers and community members that I serve. I highly recommend using this location for your business printing needs!
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January 2023 by Rahbeenah G.
Kriiiiissssssss you're the bomb.com!!!!:))))) OK, so this is the second time I needed help with copies and both times Kris assisted me and was AWESOME... Kris, who is the Assistant Manager was very patient in helping me with the copies, he ended up doing the work for me and let me tell you I had a lot of copies LOL... Just wanted to give a shout out and a very big Thank You, you're assistance today was very much appreciated.
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December 2022 by Karen C.
Several months ago I purchased a new iPhone and, as I had done many times before, I wanted to recycle my old one which was in excellent condition and receive credit with an Apple gift card. Previously, Apple would send packaging to forward it back to them. This time the only way besides going to an Apple Store was to have FedEx send it so I went to this location and watched them pack it in a box. About a week later I received an email stating that the screen was cracked and no longer eligible for the $140 credit. Apple was unable to help me with this and suggested that I take it up with FedEx. After checking their website I decided not to pursue the matter as there was no way to prove through their intensive paperwork that they did anything wrong as they didn't check the condition of the phone that I was returning.Next time I will make the trip to the Walnut Creek Apple Store from Vallejo instead of trusting this store to package and send my Apple Products.
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December 2022 by Scott “SDP”
I went here because I needed to send a package for work. I came to this location expecting to get some assistance with how to properly fill out the waybill. The lady at the counter said they don’t help customers anymore they only give them the forms. I was confused and frustrated. I showed the lady a previous waybill that a co-worker had filled out and it turns out she gave me the wrong form. The lady refused to check my package and told me to drop it off in the drop box. Since I was given the wrong form and box it was rejected at the regional Fedex facility. I had to leave work and spend 3 hours out of my day to correct the issue. They were so friendly and helpful at the other facility. They provided the customer service I expect from Fedex.
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October 2022 by Christina
I love this FedEx Office location! Great customer service, quick turnaround times, and high quality prints and marketing materials for my nonprofit organization. I was having trouble uploading a recent poster print to the website, and Kris went out of his way to help me out and get it printed in time for my event. It means a lot to me as a professional, but it means even more to the volunteers and community members that I serve. I highly recommend using this location for your business printing needs!
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September 2022 by Lexi Dollface
Love this fedex. They always help and go out of their way to be kind. Going here for the last year and I can only say great things.
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September 2022 by Evert M.
I was helped be a fella named Steven , was polite and very helpful. I was in and out very good experience don't understand what the bad reviews are about. Thanks again to Steven!!!!
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July 2022 by Jen O.
Persia is on top of her A game! Personable, efficient and empathetic. Like she enjoys her job. Thanks FedEx, doing business with you going forward due to this amazing young woman. She helped me out when I needed to urgently send my sister her graduation sash when she forget it and she made it happen. Thank you.
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June 2022 by Tiara Harris
Steven (manager?) has terrible customer service. He is rude and unprofessional. But like he said it’s the policy it’s just not in writing…. Never going back here!
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May 2022 by Lyudmyla Dobrynina
They are not sending any stuff if you’re not US citizens!!!!
