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February 2024 by Candice S.
Customer Service at Enterprise Rent-a-Car in Vallejo was excellent. Friendly and ready to help. I would not hesitate to use them again.
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February 2024 by Dominique W.
The service was great, they didn't have the car that I reserved but because Lexie was super outstanding with her customer service I didn't even care. I was actually not even have a good day but how could you not smile when someone is so nice and helpful. Everything went smooth and fast and easy. I will be renting from enterprise every time...Thank you enterprise and thank you Lex. Keep up the great work!
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February 2024 by Rosana D.
The customer service was great! I was provided a loaner car more that I expected to get because of the manager Demetrius. His staff are awesome! They have answered all my questions and attended to me to check my concerns without delay. Demetrius is the manager He is the manager who helped in the front office and out to provide great customer service. He's amazing! Brianna who works in Vacaville to help out in Vallejo branch was very nice and excellent in the business and customer seevice. The other employees too! I believe that is because they have a good leader, the manager. Thanks to you all in Vallejo Car enterprise, specially to Demetrius!! He made a wonderful disposition to make the client happy!
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February 2024 by Nicolle Johnson
Very friendly and helpful - Brooke is who helped me at the Vallejo office was very knowledgeable and answered all of my questions. Service was excellent
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February 2024 by F L A Y
Don’t go to this place. Unprofessional and rude lady rep… asked for a name and just hanged up on your face… seemed like they hiring kids that don’t know how to respect their client. Cancelled my reservation and reported them to my insurance carrier and next Enterprise Corporate Office. THEY DON’T DESERVE MY BUSINESS.
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February 2024 by DeAjuané Jones
Demetrius and Ja’avala (Sorry if I misspelled), and Marisa were excellent and provided great customer service and care throughout my transaction with the Vallejo Enterprise location.
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February 2024 by An
I was told by the company that there were no other vehicles available except a luxury SUV , when clearly they had switched out the keys for other cars available in the lot, so that I would have to pay double the amount I would have for the rental. Scam. Go elsewhere.
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February 2024 by James Gunn
Always a great experience
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February 2024 by Shaletha W.
I had an awesome experience with Enterprise. Lexis was professional, nice, understanding, and knowledgeable. Also, she was a great listener. She assisted me with everything I needed. I recommend everyone to do business there. Thank you Lexis.
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January 2024 by fernando diaz
Thank you Vallejo enterprise. Your customer service is above 5 staresEnterprise had chosen a great employee to work for them. Kudos to the manager at the Vallejo office. I am sorry that I forgot his name. You know Vallejo enterprise is often imitated, but never duplicated.
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January 2024 by Karen Pickering
On this occasion I was none to happy with some of the service from Enterprise Vallejo CA.I have rented from here on more than one occasion,and this time it was somewhat of an emergency due to my own car being off the road.Obtaining a vehicle was largely fairly easy with me making an online booking the evening before.The reason I picked Enterprise above other companies was because of their pick up option.I called early the next morning and asked about pick up.This was eventually obtained despite some attitude from the gentleman on the phone.The initial lady who gave me the rental car was helpful and polite.No problems with the car or the rental process itself.Returning the car was a different matter.I returned the car on time 3 days later.The assistant on duty that morning Brooke I think her name was was not very polite or helpful.I asked her about a ride home (about 3 miles away)and she told me "we don't do that and don't have Staff"then told me to call an uber or call someone to drive me home.Uber is hit and miss in this area,and I would not be asking for a ride if I had someone to drive me home.Her attitude was walk it for all I care.Vallejo is not a safe area and I was there on my own with the branch closing in 1 hour.I finally did manage to get an uber which was expensive due to it being Christmas weekend.If Enterprise no longer wants to provide a pick up service then best not to advertise it.I definitely will not use the Vallejo branch of Enterprise again and will likely look at other rental companies the next time I need a car.
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January 2024 by Keith Johnson
Great friendly company!
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November 2023 by Renee McCrary
I recently rented a vehicle and got not just a clean and comfortable suv, but also warm, professional and very friendly service from Alexis Clappin. The office was swamped with people when I arrived to pick up my vehicle, but Alexis went out of her way to ensure that I didn’t have to wait very long and that I got a great vehicle. It wasn’t even the one I booked, but much better and I was thrilled by what I got.Upon my return Alexis assisted me with a friendly smile and bubbly personality. I have rented from Enterprise at the Vallejo location before and each time received excellent customer service. I will continue to rent for any future rental needs.
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November 2023 by Ron Scharman
Worst experience. Rented a truck for two weeks for my business. Was told we needed a certificate of insurance from our insurance company naming Enterprise as insured party. Got it and provided it to the Enterprise associate on picking up the vehicle. Then got charged an extra $780 for insurance because they claimed they never got it. Will never rent from Enterprise again.
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November 2023 by Victor Anes
Not trueful, hidden prices, one employee bad attitude, this will be the 1st and last time, I rent a vehicle from this particular location. I have in the past rental cars from Enterprise. Fairfield are more professional and courteous and respectful. That what I experience
