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October 2023 by Treavor Ward
Sam was professional and polite. Easy experience and would recommend this location.
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September 2023 by timothy wolf
Friendly and provided free upgrade at no charge
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August 2023 by Patrice Morris
Moving is so stressful and things are bound to go wrong. That was certainly the case with my recent move, but I received such EXCELLENT customer service from this office that, in the end, everything was just fine. I will remain forever grateful for the outstanding service and support they provided me that crazy weekend!!
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January 2023 by Midori D.
Budget was the only moving truck rental company in Vallejo that had trucks available. Apparently Penske is getting their catalytic converters stolen so they don't keep any here! And Uhaul was almost double the price. The process was super smooth and the truck was great. We booked a 12 ft but they only had a 16 ft which wasn't a problem for us (they gave it to us for the 12 ft price), but I would suggest calling ahead to double check if you need the exact car you book. Overall a great experience and I will be sure to book with them again in the future.
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December 2022 by Toni Moreland
The place is great! The owner has rented to me several times over the past 15 years. The truck tho? It was sent to him the day before my rental, it's horrible. The lights barely work, the truck struggles up the most basic hills. I'm so embarrassed that the UHaul trucks are passing me at 75, while I'm struggling at 55. Luckily I got an extra free day for travel during the holidays. I'll need the extra time. A literal extra day added to my trip. I would still rent from the same place because this isnt the usual for the site. Not fair to complain about the owner when it's not his fault. It's the truck. I am sure I got the lemon.
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October 2022 by Jim Bergquist
This rental place is great! The manager runs a tight ship, and I respect that!
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September 2022 by Jennifer A.
Sam is always a pleasure and makes renting a car a breeze! Thank you Sam for your great customer service!
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September 2022 by Kelvin Jenkins
My experience was unfortunate. I reserved a truck for online for a move. I came to pick up the truck and found out it wasn’t available and any comparable options weren’t available either. Unfortunately, customer service wasn’t much help due to there being no direct control from their end over the actual location.I also have to relay what others have mentioned about how I was treated - it felt very hostile with a lot of unnecessary confusion. Ended up going across the street to U-Haul. Super disappointed.
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January 2022 by John Griffin
Great experience renting 2 cars. A 2 week Prius rental, and then a 7 week one-way across country. I chose a Full-size care but he offered me the Prius as it would get better gas mileage. I declined, then he gave me the car that had just been serviced since I was going x-country. I also mistook the return time on the Prius and he was able to go into the system and waive the late fees. Very efficient with the paperwork and no badgering about insurance or Fastrac up sell.
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November 2021 by Dawn Fernandez
Love the car I was given. Had to add oil on the way back home.
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September 2021 by Kari Lacy
Little to no waiting made coming here the best experience for renting a car.
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September 2021 by James Bannerman
Efficient rental without too many hassles about insurance deposits which they may demand.
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August 2021 by Letta Demer
The guy there is very rude. Called first guy was very nice when we got there and notice i was black he became very rude. Same day i asked my friend who is not black to call and go and he was very nice to her. He did the same thing to my mother. I wish i could give a negative star. DON'T RENT FROM THIS PLACE
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April 2021 by Keri L.
The gentlemen greeted us, he was nice, explained in detail everything we needed to know and we drove out. 5 star service.
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February 2021 by Jeffrey D.
The guy running this establishment is very unprofessional! Trying to give me a sprinter van instead of the 12' moving truck that I booked the night before. He said the sprinter Van is the same as the 12' Moving truck and it's just not! Then he goes on to say that he didn't have time to get back to tell me he didn't even have the truck that I booked the night before but he saw it booked! Then he walks out on a telephone call when he should be dealing with the customer that he is already talking to! Big waste of time!