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March 2024 by Renee Lloyd
Was nice place but the customer service could’ve been better. They basically just tell you go pick your frames and really don’t explain a whole lot to you except for two pairs for $80.
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March 2024 by nakeisha washington
I had the best time with this staff! The reception lady Christie the eye doctor himself and the Asian man you checked me out! They were awesome and the best service I have ever experienced starting from a phone call to an appointment Thanks
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February 2024 by Carlos Martinez
Professional fast service.
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August 2023 by Yenna Zvane
Went to this place but was told we were late and they’re only giving a 5min grace period. They know we were there before that grace period even ends and they were busy with other customers. Waste of time. Never again.
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July 2023 by Leonora S.
AWESOME customer service by Shannen!I came in to the office this morning and she greeted me immediately. I had a question about cleaning/maintenance of my eyeglasses, she quickly answered, and fixed my problem within a few minutes.This is my second time at this location and she is always helpful!I highly recommend this business because of course Shannen, the Three Year Contact Lens Exam Plan which includes: an exam the day you sign up; any future contact lens or eyeglass exams provided within the 3 years; and a 10% discount on all contact lens and eyeglasses purchases for $109, and how easy it is to sign up for appointments online with almost always all days available and different times!Thanks America's Best Contacts for keeping my vision good!
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July 2023 by Rachel L.
Deeanna was awesome! She helped me pick both pairs of glasses and made me feel so comfortable! Awesome customer service! I haven't received my glasses yet but the experience alone was worth a review. Just fyi it's way cheaper to get the 2 pairs, they waived my eye exam
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May 2023 by Kristina AS
I went in and everyone was so helpful! Even reminding me that they don't just wanna send me on my way with glasses they want me to be comfortable with what I wear and use on a daily basis unlike the Santa Rosa location which I felt was force to just settle for what they gave me even when I started throwing up from using the new prescription glasses they had given me. I don't think I'll go anywhere else but here. Highly recommended place. I feel they provide the "care" in Health CARE eye care.
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May 2023 by Chaz Pearson
Good, Fast Service. America's Best sent me $50 off coupon, so it was a great deal. I hope they do that every 2 years.
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May 2023 by Randal T. Gory
Clean and Professional. My glasses came quickly and the care I received made me feel valued.
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April 2023 by Geri Felt
I've been a customer at this Vallejo store for 4 years and it just keeps getting worse and worse. Went to pick up my 2 pairs of my new prescription and they were the wrong prescription. I told the girl who was helping me and she basically told me it was all in my head and that it was a tiny bit stronger of a prescription and that I need to just take them home (40 miles away) and wear them for 2 weeks and if they don't work bring them back. I went round and round with her. She did some basic measurements and told me they were right. I told her I couldn't see anything in my left eye that it was too strong. Long story short, went back 2 weeks later, had the best help from someone else and found out that not only was the pupil off but my prescription was incorrect. I'm a 30 and they had me at a 38 on the left side. This girl at this location who tried to tell me I was crazy and that it was all in my head has no business working there or in customer service. She wants to argue with you and be right. The worst customer service skills!!! This is my last time at America's Best Vallejo or any other A.B.
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April 2023 by John S.
I came in on a Saturday afternoon, and everyone was so welcoming from the start. I needed to have my daughter's glasses repaired, and I am overwhelmed and pleased at the services provided. Darian fixed my daughter's glasses that I struggled so hard to try to repair, thanks so very much! You are all amazing!:)
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December 2022 by Maria L.
DO NOT WASTE YOUR TIME. Also, they THEY ARE OUT OF NETWORK FOR VSP. They will tell you they take VSP, but you will not be able to take full advantage of your VSP benefits if they are out of network. You may have to purchase out of pocket and get reimbursed. You don't want the hassle. What they also won't tell you is that they will only give you a 5 minute window for being late. Due to rain and traffic, I was exactly 6 minutes but they already cancelled my appointment. What they also WON'T do is let you know if they can't find you in the system for VSP. I had to spend most of my time making phone calls myself. If I knew ahead of time they were challenged, I would've figure it all out before my appointment. Needless to say I never saw a doctor. This was the second time I've had issues with this place. The last time was my contacts that I never received. It was delivered to them but never notified me about it. By the time I checked in, my contacts were returned to the vendor because they didn't know what to do. Perhaps letting me know it was there, I could've picked it up. So much for giving folks a 2nd chance.
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December 2022 by Robin G.
I bought two pairs of bifocals here and they are always falling apart. Very poor quality. Very difficult to see comfortably through bifocal portion of glasses. Nose grip left me bleeding and raw so I went back and they added a silicone grip and I asked why it didn't have that already on it because the bare metal is so rough on the skin and they said it comes that way from the factory but it's a simple fix to add the silicone grip. I asked why not just place those on there when I pick up my glasses from the store rather than wait until I bleed. They had no better answer than what they gave me. Going back to Costco where I don't have these problems.
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December 2022 by Carolyn H.
Horrible experience. 1. My prescription was not correct. 2. Pushy, uncaring staff.3. They did not use the lenses. that I asked for.4. Ugly assortment of Eyewear 5. The eyeglasses didn't fit, they fell off all the time, flying across a room and the scratches!I asked for scratch protection and probably paid for it although it's not there.6. Not customer friendly.
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October 2022 by Osman Gembasu
Made me buy the eye contact lenses they told me it will arrive in about 2 weeks and they are keep lying after 2 week I call them they are telling me that they will arrive in 1 month it’s been over 1 month and now they are saying 60 days. I do not recommend.!!!
