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November 2023 by John L.
I got a message on my dashboard that the battery for my key fob needed to be replaced. I looked in my owner's manual to see if it said what type of battery to use, thinking I would go to Rite Aid and buy one, but it didn't tell me. This is not the closest Toyota dealer to me, but I'm staying in the area so I stopped in to see if they could help me. Two fine gentlemen in the parts department both offered me assistance and it turns out that, yes I could have bought a battery at Rite Aid, but they had it right there for less than 5 bucks and one of the fellows already had my fob open, so I was thrilled to have him replace it for meOne other thing that really stands out. He asked me if I had another fob at home and when I said yes he advised me to replace that battery, too, as it may also be near the end of its life. I really appreciated this advice and all of the help I got here at Frontier ToyotaTotally recommended and I would return
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November 2023 by Paul C.
Used to be: Reasonably priced, great work, honest work done in 2017. Now: Pricing is on the extreme high. $$$$$ $$$$. However, honest in their analysis of work that needed to be done, and great service. The analysis price did not sound like it was deducted from the quote, as I was initially informed it would be. Anyway, I was not ready to get that particular type of work done there. However, now that I know their prices are sky high, I will seek other shops for most auto mechanical work. Good luck in getting your Toyota repaired.
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November 2023 by Adewale A.
I have my Toyota highlander serviced today November 27, 2023 and I must warn you BEWARE of RIP off. After dropping vehicle off, I received text message from Frontier Toyota service app. to approve prices for services recommended. The prices are ridiculously outrageous. I approached the service guy named Dean to question these outrageous quotes. He is kind of rude, rudely asked me to ignore those app quotes. He tried to explain it away but I don't buy it. Giving me excuses that there is app glitches. I was quoted for $5600 in the app and less than 5 minutes he would do it for $1500. I took my vehicle and walked away. Customers BEWARE of the app. Don't get too excited about the app. and approve hurriedly.
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November 2023 by Kristine S.
Lucky was my lucky salesperson of the day. I arrived at 9:30 am and drove off with a new car by 12:30 pm. I hate the idea of being at a dealership all day. As soon as I arrived asking for trade in value, he didn't waste any time. He provided reasonable flexibility in negotiation, helped me charge my phone while waiting, and assisted me with moving things from my trunk to my new vehicle. The loan officer was also completely professional and kind. He followed up with me after several days to check if my credit union was able to beat my rate, and unfortunately they could not, but it goes to show what a great deal Harry was able to get me in this economy. I appreciated the team efforts in getting me out the door in record timing of 3 hours at the dealership!
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November 2023 by Liam P.
Had the best new car buying experience @ Frontier Toyota & I really can't say enough about T Nguyen who helped me find the car of my dreams. Got a Rav 4 prime and T was incredibly helpful beginning to end in making the process seamless and comfortable. He really knows his stuff and would highly recommend people choose Frontier when looking for a Toyota- make sure to ask for T. He is truly the best and will make magic happen!
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November 2023 by G
The whole process from online research prior to the test drive, to the hospitality I received during my entire interaction was genuine and top-notch. The Sales Manager, Customer Rep, and Omar in Finance were all exceedingly patient and helpful throughout the process. Been wanting a Tacoma for ages, and I’m so glad Frontier was the dealer I went to. I honestly didn’t know what to expect, this being my first time buying through a dealer, but Robert, Bob and the team went out of their way to clarify my questions and assuage any anxieties. Thank you again!
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November 2023 by Rosie Treasure
I would like to recognize Manny (Manuel) for his full effort every time I book my services with him. He answers all my questions and helps with any concerns I have related to my vehicle. I appreciate his work ethic!And to the Car Technician's they work very hard as well. I appreciate the video they now provide when your vehicle requires service. A new convenient option for customers to visibly see specific recommendations. Keep this feature going, very helpful.And to the 2 guys at the parts department... thank you very much for your professionalism and kindness every time I purchase. Your awesome guys!THANK YOU ALL VERY MUCH.
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November 2023 by Evelyn Montelongo
Thank you Claudia for helping me purchase my dream car! Excellent service, attention to detail, and knowledgeable. I’ll be referring all my friends to Toyota to see Claudia! My transaction went smoothly and I felt welcomed and well received the whole time I was there. The wait wasn’t long either and everything was done fast, I was out the door in no time.
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November 2023 by Karen Marino
Frontier is always a pleasure to do business with. They are excellent at customer service. I like the video update you get from your mechanic true transparency I've never seen from a company before. Only makes my confidence in them that much stronger. Great Job frontier, keep it up. You have a loyal customer for life
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November 2023 by Alex J.
It's insane how this trash dealership has so many positive reviews, but then again, people in Awesometown throw their money at nonsense anyway and don't know any better.I never bring my car to an oil change here since it's just a corolla and my everyday work car. But with my Mercedes and Acura, those always go to the dealer. So this time I figured I give the Toyota dealer a shot. They were already shady and stingy when I bought the car and wanted to charge me for door panel protectors without telling me so we haven't had the best history.When I first pulled into the service area, I didn't even get out of my car when one of the associates came over with her clipboard and started asking who my service agent was. I said I called the general service line and scheduled so they didn't tell me who my agent was. She sighed and said "fine what's your name". Attitude much?I was helped by Lauren and just wanted an oil change. When she checked me in she said the price was $132 and included tire rotation. Since everything is going up in cost, I was surprised but also not since it had been a while since my last oil change on any of my cars. But I did ask if the tire rotation was extra, to which she said "no it's all included". Fine let's go with it.While waiting, which mind you, took over 2 hours for just an oil change (ludicrous) she came over and told me about some cracking on my tires I didn't notice along with quotes for two different sets of tires, Eagle at $688 and Yokohama at $715, WITHOUT installation. Installation would be another $100+. Even with inflation, I knew those prices were absurd so I called my local shop and got a set for $440. When I said this, she said fine but then sent another guy to ask me about the prices. When I said it, he said he could take off installation for the cheaper tires. Okay? So the tires would still be $688 - almost $250 more. When I said "no I'll stick to my own shop" he was almost shocked and couldn't believe I wasn't going to drop extra cash on tires at a dealership. Sorry buddy, no commission for you today.Also, about 1 hour into waiting, I get a text message saying I can track my car's progress. Okay that's neat, never seen that before. Well they didn't even send the right car to me and I was sent photos and info from a completely different car. Lack of privacy much?So here's where I find out the sneakiness of the dealership - when I go to pay for everything, my new total is $102 because they didn't do the rotation, which, from the start, I was under the impression was included in the original price and not an "extra" charge. I also noticed on my Vehicle inspection report the areas for "tire rotation" and "tire damage" are marked with the green square - uh, if I need new tires and they didn't rotate them, how is the inspection in the "green"?Last time I ever take my current car here or purchase a new car
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November 2023 by DestinyLynn
Ernie Baltier was amazing working through the deal with us on his day off! We had been in earlier to check it out and wanted to look around some more for the perfect vehicle. He was patient and answered questions via text, when we finally decided on the vehicle with Ernie at frontier Toyota he came in on his day off and stayed the entire time until we drove off the lot! Highly recommend Ernie at Frontier Toyota
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October 2023 by Daniel H.
Today is my first time experience at this dealership. I brought in my Rav4 for service, my appointment wasn't 8, but I arrived early. I was promptly greeted upon arrival (nice work team, meet and greet is a huge 1st impression). I was then directed to Alex Saanz (Asst service manager), who was polite, friendly, and professional. He bared with me as I shared my horrible experience at the Ford dealership in Huntington Beach (lol). Alex took down my information and reassured me, it would never happen here at Frontier Toyota. I waited about 2 hours for my vehicle, I'm not complaining because I made time to get service done. They have complimentary coffee and very comfortable seating throughout. Free Wi-Fi allowed me to get some work done while in the lobby. I took a stroll around the dealership, very clean, well decorated, very comfortable. I didn't get her name, but your receptionist was very friendly and answered my questions about this dealership and shared her story about buying her Rav 4 as I shared my experience. Overall, I'm very pleased about what I received today. I was promptly notified when my vehicle was ready and was back on the road in no time.Thank you, Alex (and Frontier Toyota), for your prompt service, answering all my questions, and your hospitality. Until my next schedule service, take care.
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October 2023 by Caroline D.
I bought a New Camry From Frontier Toyota; Bien / Kevin / Chris made it easy and a Pleasant Experience. Thank You AVM
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October 2023 by Shawn Solis
Had a great experience. Took me 2 hours to buy the car I wanted. I came in with cash. They had no hidden fees. I worked with a guy named Alex. He was easy to talk to. Overall great experience. If you're looking for a new car I would consider these guys. They were great to work with when I bought my car.
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October 2023 by Ginger J.
I have to say thar I had such an amazing experience with Martin- Sam and Kevin! These dynamic trio definitely helped us out so much to get a Camry. Would definitely recommend working with them!
