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May 2024 by Ben Lyons
Great service!
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May 2024 by Heather Gyurina
Always great service when we come in to by our wet and dry dog food
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May 2024 by Bradley Harris
It was fine
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April 2024 by Galen Tom (Jynxx)
Pros: Great variety for feeders, ranch supplies, and other animal needs. They always have rabbits and during certain times of the year baby chicks.
Cons: Not my normal place for feeders as it is out of the way and a little more expensive.
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April 2024 by Geoffrey Walls
Great store and knowledgeable friendly staff. Small town vibe and quality products for our dogs.
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April 2024 by Chris Carkeek
Awesome store! They always have what I need and the customer service is top tier.
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March 2024 by Clif Wilson
Great staff.. HUGE selection of dog food!!
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March 2024 by Michelle Campbell
We bought baby chickens ??today and are very excited about raising them. They have everything you need and ate very helpful. ?
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February 2024 by Michelle reynolds
This place rocked. We were visiting needing some dog supplies as we were passing through town. Prices were not only affordable bit the quality was good. The staff was super helpful and warm. Will Def return
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February 2024 by Sarah Lee Mauldin
I had previously given this store a better review, however after today I can no longer shop at this business or recommend it. I know it's loved by many in the community, but today the staff showed they couldn't handle stress and still provide good customer service.
We went to go to the VIP clinic, which I understand is a service they provide for free and not associated with them as a business. And I know not everyone that comes buys stuff (though often we do and I've seen other people shop as well over the years). But still, they know this service comes monthly, sometimes weekly.
The staff were stressed out, which I do understand. Their internet was down so they had to do everything by hand. One of their front doors was banging because of the wind and weather so they had to lock it so it didn't break, but they had another door.
Where my issue comes in was how rude they were to VIP staff and me and my husband. They had many discussions with VIP, not all I could here but of the ones I could a female employee was very rude to them. She also came over to talk to me and my husband at the beginning of the line multiple times asking us questions and talking to us while side eye watching them. She was very condescending and she just looked so smug. It took everything in both me and my husband to continue to be nice to her.
I get stress. I've been under so much stress. I've worked customer service my whole life in several industries, many of them being under stress large amounts of the time. So I get it. But you can still be nice. Is this stress or her persona?
The only other store staff member I came in contact with was on the way out the door a guy was holding the door cracking jokes about if "our shot" hurt, laughing and smiling. Either he didn't know what was happening (bad staff communication) or he was being rude too.
We will gladly go elsewhere to use VIP services, and buy all our pet care needs elsewhere.
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January 2024 by Jonica Hardy
Knowledgeable staff. Offers an assortment of unique products for small and big animals. Rats, guinea pigs, lizards, birds, bunnies, kitties, dogs, and even livestock and horses. This is hands down the best pet supply store in Vacaville.
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January 2024 by Hillary Nix
Local favorite and they do a ton to help animals.
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January 2024 by Jason Silber
The staff are always so friendly and helpful. Great variety of products and the adoptable animals are an added attraction
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December 2023 by Michele Mcqueen
Bought a rat for my lonely rat at home
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December 2023 by Michelle R.
Just went in for the 1st time to look around & purchase some bird food & was completely ignored. The young lady at the register & the young man sweeping up front literally looked at each other as we walked past like we were bothering them. I decided not to purchase anything & left. We were the only customers in the store. I didn't need any help I was just browsing but to literally not even be acknowledged or a good morning .
