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November 2023 by Jennita S.
I ordered a iPad from Verizon 08/21/23, I returned it by mail 08/29/2023, Verizon received it by 09/11/2023. I returned it under the 30 day window. I called Verizon 3 times spoke to a live agent and chatted with a live agent through Verizon app 2 times. They are charging me for the entire iPad which is $1138.00 and over $250 in other fees. They tried charging my debit card 10/26/2023 for the $1138.00 at midnight but my bank stopped the charge. Verizon said repeatedly that I shouldn't worry about any charges or future notices and to ignore them. That I wouldn't be charged but I got a letter in mail today from a collection agency for the iPad and it was dated 10/31/2023. I'm so incredibly exhausted, frustrated and upset about this situation. This will go on my credit when I return the iPad to Verizon under the 30 day window. I'm still dealing with this problem and making it aware to others. If this gets resolved, I will revise this posting. But I'm feel Verizon is in the wrong and hope they can fix it. Reason for the return: my husband gifted me his old iPad so there was no need to have the iPad from Verizon.
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October 2023 by Vero D.
No one says hello or how may I help you been here for 15 min. Geez bad customer service.
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August 2023 by Tom S.
I went in to the store to exchange a internet gateway for a smaller hotspot device and Fharrell helped me. He was knowledgeable about the product he was selling me and worked quickly to get the product swapped out. Super happy with the service he provided me. These days customer service isn't that great but Fharrell exemplified what it means to be a customer service rep! thanks!
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July 2023 by Patrick G.
This store closes at 6pm.I was here at 6:06. Bummer for me because I commute from Berkeley and 80 is questionable. How can anyone who works until 5 pm 30 miles away make it here by 6. I came here today thinking I was going to get my phone squared away. Camera, email, photos and texts stuck in yesterdays date. And none of it works. Yes I can google how to solve which I did. Don't want to do a hard reset and have it lose everything. Rather have someone who would have better knowledge and responsibility if something goes wrong. They don't even put the hours on the door. It's a scan deal and when your phone doesn't work how are you to know. Just frustrated.
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July 2023 by Rita O.
A very loud shout out to Jason, the manager, and Jason, the specialist at the Vacaville Verizon store! I went there to have my new iPhone activated, and they were excellent! They were understanding and explained every question I had regarding my both my iPad/iPhone! thank you for the wonderful customer service! Rita
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June 2023 by Lis C.
Poor customer service. I was told 4 times what they couldnt do for me before even looking at my account. Im a life long Verizon customer with more than 4 lines on my account. They were just rude.
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May 2023 by Merissa R.
Could be more stars, but haven't even gotten our new phones yet because all close before my husband gets home from work. 6:00 pm? Really?
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May 2023 by Norman S.
I had a very GOOD EXPERIENCE at the Vacaville t oday. I was helped by Tech Thomas who got my phone setup with Email and helped me tremendously. Thomas is a true Verizon Ambassador!
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March 2023 by Zack S.
Jordan helped me out and I had a great experience with him. He was Very knowledgeable, friendly, and down to earth. I highly recommend you talk to Jordan if you visit this store.
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February 2023 by Moh S.
Everytime i go to that store for assistance with my 5 lines i get kicked out without offering any help. Worst customer service i have ever seen in my life. It seems like that they get overwhelmed when they have more than 2 customers in the store. Incompetent sales team. I would stay away from Vacaville Verizon store.
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February 2023 by Christopher Oros
Customer service is lacking
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February 2023 by Peggy M.
I just opened an account with Fharrel at Verizon and was told the activation fee was waved by him and his boss, but then received the bill and it was not waved called customer service and of course being transfered to a number of people before I communicated to someone who deals with the bill. They informed me to go back to store to correct this. I hate when I have to do it twice, when they could of done it right the first time!!!!
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December 2022 by Steven H.
I run a small business and everything goes off my phone. My phone bill is over $400 a month. And my iPad I have gotten thousands of dollars of stuff from the store. I really needed help today and the manager at the store who is standing at the door says he cannot help me for a week. Absolutely ridiculous Well, he stands at the door, twiddling his thumbs The store is junk
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July 2022 by Andreia M.
Would leave less than one star if it was possible, showed up at 5:25 store closes at 6 needed to get two new phones (we have been customers for over ten years) the guy told us they're only processing online orders and that he wouldn't be able to help us. If we wanted to purchase something we would have to show up a minimum of an hour prior to closing. None of this info is listed on the website or otherwise so we just wasted a half hour drive both ways to be told even though we showed up prior to close that we were SOL. Worst customer service ever. Take your business elsewhere.
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July 2022 by Dayna L.
If I could review this store a zero, I absolutely would. Why did Verizon change a policy that you can't use the pin for the account and only the account manager can allow you to be an authorized user, so that you can buy a phone? They also don't do anything as associates, you have to do everything yourself. The associate who worked there then continued to tell us that she's already doing too much for us. Yet, we left without a phone because they wouldn't allow us to buy one on the account. Verizon is absolutely terrible and your new rules in place make zero sense, especially as you hear our parents trying to add us to the account through the phone, but the directions aren't clear.
