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August 2023 by Shalva Sam J. Jibladze
If I could give this center 0 Star, I would. Total rip off. AVOID THEM AT ALL COST!!! SCAMMERS!!!I wanted to change Oil and Diesel filters on my Ram 3500 and went there with my own Oil and Filters. just needed someone to change it. Total Labor on my truck once they started and finished was little over 1 hr. and my bill was $319.45This is insane!!! This is not how business should be done. Honest business is based on repeating customers, not ripping them off with charging triple what would this Oil change costed me anywhere else.DISHONEST STAFF!!!Service: Oil change
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July 2023 by Alexandra Lane
Helped service my car, while in a pickle getting stuck while passing through Vacaville on a Saturday. They were honest and professional while being understanding of my dilemma. If I could give them 6 stars I would. Thanks y’all
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June 2023 by Julie Helmus
Nate was so professional and helpful! He helped me right away and I was able to continue my journey to the Bay Area. Thank you!Service: Tires
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December 2022 by Elaina M.
Took my car in an oil change. They also rotated my tires. Told me everything looked grate. The next day my beaks locked up on me while on the freeway almost causing an accident .. I don't know what they did but my brakes we're fine . Don't recommend them
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November 2022 by ed ingram
Karen is so awesome... she makes the experience so great... plus. The wash is very thorough don't go to any other Car wash!!
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November 2022 by Dan Orrock
Very, very bad. 7:45am arrival with 1 customer in front of me. 8:45 my car goes on the rack. I specifically stated I wanted an oil change and nothing else. Two employees stood around jaw-jacking and shaking my tires. More talking, still shaking THE SAME TIRE. More talking, no work. It was like they were on social hour. The manager and floor supervisor backed the employees when I brought it up. The clown tech was laughing about it. I told them to take my car off the rack and I left. I went to Jiffy Lube and was in and out in 15 minutes with perfect customer service and courtesy.Service: Oil change
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November 2022 by Sangwon Shin
I changed the engine oil, but the price is higher than when I used it in the past. I took regular mail coupons, but the price was not discounted. I haven't heard a reasonable reason for why the price was different from the past. I won't visit again.Service: Oil change
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November 2022 by Timothy Ah Chin
A long time ago I have given up hope in finding a honest, reliable repair shop that actually gets the work done in the time is should and at the price it should be. but I am In shock that this place is even better then that. Brian and Ricardo know how to get s*** done! Not to mention the patients I’ve witnessed them have with ignorant, irate customers. I believe Brian is the new manager and he’s there changing the whole system so for any customers that may have had a bad experience in the past give them another try, they are rocking it right now.Services: Brake service & repair
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August 2022 by Sam B.
I have been taking my car to this location for two years. I first got this car and then went here to get a diagnostic for a bunch of s*** that the previous owner didn't fix. For the last year and a half I have had a mysterious leak, which multiple people told me was the oil. I did not find out until 2-3 weeks ago that I've been having a coolant hose/reservoir problem (they couldn't even tell me that). I went in to get my reservoir or hose repaired, not knowing exactly what I was dealing with. I paid $195 for a diagnostic, $75 for coolant, and whatever f****** else they wanted me to pay $346 for. Mind you they charge me $195 to not even look at the car, and not be responsive for two days. I called everyone at that shop multiple times for two days, barely could get a time on when I was getting my car back. Finally got it back, went to go check on my coolant because my check engine light turned on three days after my repair. My hood could automatically stand up on its own, and since receiving it back from the shop was now broken. My coolant was also nowhere to be found, however they did replace the reservoir. I called as soon I possibly could and spoke to Bryan and Zach. which to my surprise told me that I had only requested the reservoir to be fixed not anything else. Which was absolutely incorrect, and is the reason I paid for a "diagnostic". When I continue to tell Zack my issue, he continued to correct me that I had only requested for them to fix that one issue. Which was wrong because I asked if there was any more problems to him and another worker. I didn't spoke to Bryan hoping that I would find another solution or better customer service, and I was so sorely mistaken. Bryan talk to me and pretty much said that I was dead set on it being the reservoir and that's why they fixed it. to that my mother then called the location, and continue to talk to Zach further which he continue to be condescenting to my former army mechanic mother.So there was no reason for me to come to a mechanic because apparently I have the expertise of a master mechanic and it's the absolute reason of why I brought it in instead of fixing it myself at home. this place is an absolute joke, it took them two years to not even find the problem but two teenagers to figure it out that my hose was damaged instead. Next time you wanna waste all your goddamn time, money, and your sanity and to be talked down to and disrespectfully to no prevail go here because you will have the worst experience of your f****** life. I wish I could give you guys zero stars.
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July 2022 by _T_ Unkown
We go to change a tire and this location was anything but QUICK. Wanted to replace one tire and it took an hour and a half for them to come up and share they couldn't change just one. So we decided to replace 4 since they price match. We asked if we should pay first but the worker said after. After? Okay...so after ANOTHER 1.5 hrs when we think our car is getting worked on, the sketchy manager Freddy comes up and says you should just patch the tire. So this whole time after 3 hours the car hasn't even been worked on and mind you we had kids with us there thinking this would be a simple job. We agree to patch the tire just to move on with our day especially since the manager was adamant on just patching. So the manager says it should just be about 15 minutes. NOPE. Took 1 hour to just patch the tire.In the end it seems like the manager didn't want to price match the 4 tires we were going to purchase which is fine, but then don't have a sign saying you'll price match and don't make customers wait hours for a relatively simple fix. Also the manager said he'd email an estimate for the 4 tires after we left - that didn't happen either.Honestly the workers besides the manger over there were friendly and nice, but when a business is ran by such a scummy manager, the business is bound to be sub-par.
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July 2022 by 356JAGER
My Daughter brought her car to this shop with a check engine light and a code thrown for a emissions system issue. They told her it was a simple issue and then it became over a 1K issue, with the mechanic being so kind as to offer to purchase her low mileage car for less than the estimate for the work. She then asked for her car back and discovered that she mysteriously couldn't put fuel in it. She then took it to Import Masters, a highly reputable shop, and was told that somehow, miraculously or mysteriously, a bolt had been inserted in the vent hose to the recently replaced filter. I'll let your decide who was the honest shop. Quick Lane now ignores her calls. Next stop, the BAR. To their great credit, the folks at Import Masters charged her nothing to repair what was done at Quick Lick... I would give them a -0 if I could.
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July 2022 by Cassaundra Wages
I had an amazing experience at Quick Lane here in Vacaville. I went in on a Saturday afternoon to have my breaks checked and oil changed but I ended up having my whole car checked out and got all my problems solved in one day! I had a stellar customer service experience here, the manger on duty went above and beyond to make sure all of my car issues were fixed in one day. He even went to out of his way to go get all the parts I needed from the auto parts store. They even stayed overtime by three hours to fix my car personally. I highly recommend this Auto Center to any of my friends in need of auto repair!Services: Brake service & repair
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July 2022 by Tyler Bidou
Well just another 3 star review. First the gentleman at the front counter told me an hour at the most. Well right now the guy Cody one of the service techs got me in right away and took care of me. I just don’t like being lied to about the wait time. I have a couple years of experience working in a shop. I get stuff can get out of hand but this is just outrageousService: Oil change
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July 2022 by Bethany
Do not be fooled by the modern exterior/waiting area and convenient location. This place should be shut down. Couldn't figure out why I was unable to pump gas after filling up for the first time since taking it to this establishment for 'diagnostic repair' only to take it to Import Master and have Eric discover that someone had inserted a large bolt (see photo) into the vent hose during the visit to Quick Lane. This after being quoted a ridiculously high amount over what I was initially told to replace a fuel pump/assembly (which the car did not end up needing). Then when I stated I was unable to pay for the newly quoted cost, and to have the car buttoned back up, Zachary so kindly shared that he buys and sells cars, and that he could take my '99 Corolla with 60K miles off my hands for $1700. A total scam artist, and the fact that Freddy (current manager) did not fire him on the spot when he was told about this is continued evidence of the unethical and egregious behavior that is allowed to occur at this place. I have attempted to speak with Freddy about the discovery of the bolt in the hose, but my calls mysteriously go to a voicemailbox that is full and not accepting any new messages. I will be following up with the Bureau of Automotive Repair and Better Business Bureau. I'm tired of shady mechanics who believe they are above the law and sell someone whatever load of bull they want, particularly if they feel their customer is not knowledgeable about cars or has no resources to seek honest help elsewhere. Do yourself a favor, save yourself a headache and take your vehicle to Eric and Ralph and Import Master.
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July 2022 by Jennifer Ogletree
I made an appointment. I walked in to wait for someone to acknowledge that I was standine there. No one did. I waited for about 10 minutes while other folks were helped. I asked if I was supposed to check in there at the desk. He said he had other people to help first. Then a man walked in and he was greeted with "I'll be with you in a moment". I was completely ignored. BAD CUSTOMER SERVICE. Super unprofessional. Spend your money somewhere else. I walked out.
