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July 2024 by coceanyes
Very helpful, caring people who worked hard to get our pictures and fonts correct in our eulogy. We received a great price and courteous service. I would definitely use them again for any printing services and general supplies and I recommend Staples.
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July 2024 by BBHK Valdez
Finding a convenient place that offers passport photos can be difficult. Staples provides this service in two ways - hard copy photos and digital photo on a flash drive, which is very useful when uploading photos via online applications. The process was quick and easy. Highly recommend the team at Vacaville, CA Staples! Thanks.
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June 2024 by dena self
Cashier Pam was marvelous! Told her price of ink was so high. She said “I’ll see if i can find a discount for you”. How over and veyo d to help me, the custoner!
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June 2024 by Molly Mol
Thank you to the manager Jake! Our order wasn’t ready on time due to mechanical/printer issues but he and his team stayed behind past closing hours and got it done AND gave us a great deal. I really appreciate that he took care of us. Amazing customer service!!
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June 2024 by Fareed Mohamed
Mike was superior in customer service, knowledge & courteous. Thank you for addressing my computer issues!
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May 2024 by Pierre-Andre Malbrough
Had a very poor experience at this Staples. Walked around for 20 minutes and didn’t get help. Then stood at the register to get help but the associate couldn’t leave the register. She called for her associates and they purposely ignored her. I stood there another 5 minutes and left after a line of 5 formed behind me. I doubt this store will last another year with or without my review.
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April 2024 by Emmanuel Salas
Had a minor inconvenience the manager Ash was sure to make it right! I wasn’t the happiest camper at first but left with a smile!
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March 2024 by Brian Turner
We could only find 1 employee that was on their cell phone in the printing dept. We could not find what we needed, so we ordered it on Amazon for next day delivery. This may be why your store is doing poorly
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February 2024 by Tish B.
Recently came in to have a bunch of papers shredded. I called before coming to make sure they had a shredder and to get pricing info. They weigh your papers first then charge $1.29 per pound which wasn't bad in my opinion being that some of these papers I've had for a decade and my little shredder at home would take forever. I had a total of 14lbs of papers that needed shredding. I was charged $18 ish dollars and thought that was a good deal. The employees there were helpful. You literally put your papers in a slot then pay. The shredder is locked so no one can get inside. Overall good experience and whenever I have a huge load like that again I'll be back to shred more.
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January 2024 by Kathy Felch
Went in this morning to get a network mess untangled. Thankfully Madi was available to help me out. Done quickly and easily. She's a dream to work with.
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January 2024 by Sandra Mira
The worst’s service ever, lady in the print area, was very arrogant and sarcastic, this employees at this store, don’t appreciate at all the customer anymore. If they don’t like Guest Service job, WHY THEY APPLY FOR IT!!!
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January 2024 by Lester E.
I asked Manager Madi to help me print coupons that had been emailed to my iPhone. Reluctantly, she helped me and then sent me to a self service machine to follow the directions. I have no problem with any of that. However, she failed to mention that she had already emailed (Step 1) of the instructions. So that put me at step two. You can see why I had to ask her for additional help. She finally came over to the machine and walked me through the second & third steps. She informed me that she had also emailed one other coupon. With that information I was able to get through the second and third steps. She went back behind the print counter. Incidentally, there were only two customers in the store. My last question was could she walk me through Step 1. She turned me over to a nice young fella to help me print a third coupon. Unfortunately, after several tries he had to call Madi to complete the three steps. All she had to do was assist me when I first approached her. As a 80 year old (in 2024) I felt there could have been a little more compassion, not to mention basic respect for any customer. It's not like my era. I've owned several small businesses over the years. I know good help has always been hard to find. This manager did not represent Staples in a good way.
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August 2023 by Jasmine L.
Went to staples for a obituary print job. The young guy that helped me was great. I told him what I needed, he set everything up and I paid. When I asked when it would be done, he said it would be done by 1:30, the next day. I returned the next day and the young lady that was there told me that she hadn't started the print job and it wasn't suppose to be done until the following evening. I told her it was suppose to be done by 1:30 that day. She then asks me do I want a refund. She didn't even TRY to work on my order, work something out or nothing. But if I would like a refund! Rude... Rude... Rude... instead of raising hell, like I wanted to. I took my refund and vowed to never shop at Staples again. Fed ex completed my Obituary order, with no problems!! That rude girl needs to be talked to!! God don't like ugly! Learn Customer Service to the girl working the print shop on August 2nd at 1:40pm!! I will pray for you!
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July 2023 by Johnny S.
I had the pleasure of working with Austin at Staples recently, and I must say, his assistance in creating and printing our custom wedding invitations was absolutely outstanding! From start to finish, Austin went above and beyond to ensure that our experience was smooth, stress-free, and most importantly, enjoyable. Right from the moment we walked into the store, Austin greeted us with a warm and friendly smile. He patiently listened to our ideas and requirements, taking the time to understand our vision for the perfect wedding invitation. His attention to detail and genuine interest in our project immediately put us at ease, making us feel confident that we were in capable hands. Austin's expertise in graphic design and printing was truly impressive. He guided us through the entire process, offering invaluable suggestions and creative insights along the way. His knowledge of different paper types, color schemes, and fonts helped us make informed decisions, resulting in invitations that exceeded our expectations. What stood out the most about Austin was his unwavering dedication and commitment to providing exceptional customer service. Despite the numerous options available, he patiently worked with us to fine-tune every aspect of the design until it was perfect. He was incredibly patient, answering all of our questions with clarity and ensuring that we were fully satisfied with the final product. Moreover, Austin's efficiency and attention to detail were remarkable. He meticulously proofread our invitation wording, double-checking for any errors or inconsistencies. His commitment to quality was evident, as he made certain that the finished invitations were flawless and ready for distribution. Throughout the entire process, Austin maintained a positive and enthusiastic attitude. His genuine passion for his work shone through, and it was evident that he took immense pride in helping us create something truly special. His professionalism, coupled with his friendly demeanor, made the entire experience enjoyable and stress-free. In the end, thanks to Austin's expertise and dedication, our custom wedding invitations turned out absolutely stunning! We received numerous compliments from our guests, all praising the quality and elegance of the design. Austin played an integral role in making our wedding preparations memorable and stress-free. If you're looking for exceptional service, expertise, and a delightful experience, I highly recommend working with Austin at Staples. His creativity, attention to detail, and commitment to customer satisfaction are truly unmatched. Thank you, Austin, for making our wedding invitation journey an absolute joy!
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June 2023 by A V.
I had the pleasure of going to this location today and the service was outstanding! Thank you to Leah, Vlad and Madi you are the best! Also I did bit catch his name but whoever greeted is at the door ave answer some questions thank you great job!
