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December 2023 by Molly T.
They're a Sephora when it's convenient for their business and a Kohl's when it's convenient for their business. They don't accept kohls cash or coupons because they claim they're a Sephora, but they don't accept returns or redeem scent certificates because they claim they're a Kohl's. Both employees I interacted with at this location were smug and seemed to gain pleasure in being unhelpful.
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December 2023 by Jessica Britt
Makeup displays were messy.. The staff was rude and never asked me if I needed any help. They were standing around in a group talking to one another ignoring customers and messy displays. I was Afraid to touch anything or buy anything without getting makeup all over me and or my clothes. Usually this wouldn't bother me but there was busted up eyeshadows all over everything!! Don't know if I will bother go back to this particular Sephora location. It was my first visit there and probably my last. Every other Sephora store I have been to had been very clean with great staff. Vacaville you can do better than this !! Clean the store and retrain your staff. Good thing I'm not a secret shopper...
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December 2023 by E A
The Sephora name should be removed from this store. Don’t expect good customer service or the brands you would get at any Sephora. When I asked nicely where I could find the Haus brand section a male store attendant today told me condescendingly that they “obviously” cannot carry the brands a normal Sephora would.
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December 2023 by Christine Corcoran
They don't have alot of different products or some things that I feel are basic that all the shops would have but they have some good brands that aren't at the other stores that I love. Good customer service.
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November 2023 by Adele Rose
This place is a mess, everything I wanted they were out of, the eye shadow I purchased just crumbled & the under eyeliner was old and broke apart, definitely not going back there!!!
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November 2023 by Wendy G.
Decided to stop by after having a rough week, i just wanted to browse around and shop to get a few things to make me happy but ended up putting everything back and leaving. I was super uncomfortable in there, not sure if i was being discriminated or what but i was constantly being watched and followed. Kept asking me if they could help me find something, which i understand its their job but kept popping up on me multiple times while I'm trying to shop in peace and everywhere I'd go they would come follow me to where i was and just asking me if I'm still doing okay. Not sure if it's just cause it's holiday season or what but I'm sure no one will be wanting to come here to shop with someone breathing down their neck 24/7.
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November 2023 by Cassie Amaya
I really wanted to purchase products from this sephora, but the products are not well kept. They're super dusty, in the wrong place, surface covered in dry caked makeup. It's almost like they absolutely dot maintain the upkeep of the products/shelves. This is the 2nd Sephora at khols nearby,.Ive come across this issue. Please maintain the cleanliness of store!!
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November 2023 by Julia Anand
Great customer service and had a great huge selection of products even though it's a smaller Sephora
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September 2023 by Chantal Bush
So this store has way more than I anticipated.I almost drove to Concord but i called and they had the product. I walked in for one thing and because Marisa the store manager was fantastic and so easy to talk to I ended up walking out with several things I was already inquiring about.Thanks Marisa!!
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September 2023 by Ruby Godinez
Employees very helpful and nice but I had to return my item cause it was the wrong size?
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September 2023 by Marie M.
I was worried they might not have what I was looking for because of it being in a department store, but they had nearly everything that I was looking for.The staff were really knowledgeable about products too. If you don't see something on the shelf, chances are they have it in the drawer, so be sure to ask:)
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September 2023 by Christopher Madera (DrMaderaSampoll)
Friendly and attentive staff, answered all my questions and suggested many products, in my case skin care and mens colognes. I had a great experience and found their prices to be good.
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September 2023 by Cherryton Cherrington
Terrible clothing in Kohls now. I hope it changes soon.
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August 2023 by Donna Sutherland
It is located inside of Kohl's, so it is a bit smaller than a traditional store but very friendly and helpful staff.
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August 2023 by Liz
Santino was great! He helped me find the perfect foundation shade and he was very kind!