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July 2024 by Joelle Goun
I really like the customer service.
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May 2024 by Nathon Wheat
Clean facility with friendly and accommodating staff!
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April 2024 by Debbie Whitney
Words cannot express the appreciation we have for Kayla at SPS! Her honesty and genuine care for her customers is the only reason we actually chose SPS as opposed to the many other choices that are available. During the whole time we had both of our storage units, she always had time for our many questions and went out of her way to make us feel like we were part of the SPS family.
Tony at SPS is also another great example of the customer service we have encountered at SPS. He, like Kayla, goes above and beyond to ensure that we, as customers, are happy and appreciative of our SPS experience.
Thank you for a great experience during a very stressful time, moving!
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July 2023 by Ashley Adema
07/06/2023Facility is great, brand new, very nice. Managers are horrible. Kayla specifically has zero management experience and terrible customer service. She is rude, not understanding of her customers frustrations, and defensive.They use a billing platform that asks for a routing and account number. My routing happens to start with a 0 and I’m usually never required to input that. So, in doing as I have previously done with other online billing platforms, I did not enter the zero & everything seemed to have gone through just fine. It wasn’t until I got an email saying non-sufficient funds I called them to figure out what was going on. They said I only entered 8 digits and the system required 9. When I asked them why it wouldn’t notify me when typing in my number (like it does for password creation “must contain xyz”), they said they couldn’t help me because the system is a third party. I said ok, well I would like the $50 penalty waived since this was a system error and not an error on my part. Kayla said that was too bad and there was nothing she could do to help me. I said I wanted to speak with her manager to further discuss the issue and her exact response was “well I can let them know you called but they likely won’t call you back and if they do they will tell you the exact same thing”. Then she gave me some runaround to contact the billing platforms customer service & I said that I would but I still wanted to speak with her manager. She refused to put me in contact with them. So, we cancelled our unit. There are hundreds of other storage facilities that we could move to and I’m sure if their system had an error, they would be happy to waive any associated fees to keep our business. That’s just the right thing to do, and something someone with any management experience would have done. A bad review is worth a lot more than the $50 fee. Take your business elsewhere, until they have a new property manager who can make things right for her customers.
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July 2023 by Jessica Stetson
Great experience with both ladies in the office! Super helpful. Wonderful clean facility!
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June 2023 by hubbard alan
Very clean facility with great pricing & nice people
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June 2023 by Lydia Ponce
The two young ladies, Office Managers are a delight, very respectful, listen to your needs, and extremely polite! They both exhibit an Exemplary model of true Customer Service, the prices are reasonable and we even returned to purchase our storage boxes as their prices are unbeatable. If you are looking for a secure and affordable storage unit go visit the young ladies at Security Public Storage
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June 2023 by Colette Silva
The place was very well lit and clean, and the ladies in the office were easy to talk to, and easy to get along with
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June 2023 by Jessica M.
Wonderful experience. Great clean facility and wonderful staff communication!
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May 2023 by Marise P.
Been using them for a while now and they are always very helpful. Great place to store your stuff. Thank you guys
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May 2023 by Bob D.
Excellent customer service. I checked with all the facilities local to this location and chose those due to there customer service.
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May 2023 by Jason B.
Very clean facilities and the security is top shelf
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April 2023 by Sherry S.
I visited this location to inquire about available units, saw a cleaned out space, signed the papers, and got the key- all within less than an hour. Kayla and Tarah were professional and provided great customer service!
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April 2023 by George G.
Great personal safe clean building many sized units
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March 2023 by Curtis V.
This is a very clean, organized and easy facility to access. Customer service from Kayla and Tarah is top notch. Best in Vacaville!
