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August 2023 by Tony S.
This Review is for Sam's Club Café (hot dog, pizza, pretzel stand inside store). What a lousy and incompetent Cashier! My wife and I were on our way out when I decided I wanted a pretzel. There was hardly anyone on the order-line so I figured I'd get my pretzel in 5 seconds - Wrong! After she took my order she sent me "to the back of the line!" I turned around and saw a loooong line that I thought was for people ordering pizzas to go! I took a deep breath and figured oh well probably will take 5-10 minutes. Wrong! 30 minutes later I'm still waiting for my pretzel! My wife had already walked out with our groceries and put them away. She came back wondering what was taking so long! She saw me in line and decided to go buy other things she forgot. She bought them and went to put away in car - as I'm still in line! I couldn't take it anymore and I got out of line and walked up to the cashier. She was an older lady about 50+ and I told her that I could not believe I was waiting for over 30 minutes for a simple, pretzel and politely asked her to give me a refund! Rather than being sympathetic, she got a little angry, and started telling me excuses about why everything was out of her control! I tried to hold back my temper as much as possible, and I told her "listen I just want my money back please I can no longer wait this long" (it wasn't about the money it was about the principle!) She then shocked me and said well I will get the pretzel for you and got me the pretzel in about 10 seconds! So I'm scratching my head wondering why didn't she give me the pretzel right away in the first place?! - there was no one ordering behind me! instead she sent me to a line that was gonna take me about 45 minutes to an hour! Geez, Sam's Club get your peoples heads straightened out! This is absurd and intolerable.
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July 2023 by Timothy B.
When ordering my pizza pretzels I was not made aware at that moment that they were out of the marinara sauce. We should be made aware of this as we purchase and not once we realize it hasn't been included and ask for it.
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July 2023 by abbie c.
They're the nicest people. Always helpful. We go there everyday. It's so nice to have Sam's club so close.
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July 2023 by Donald R.
For a warehouse club, this Sam's stocks merchandise which meet expectations. Staff has generally been pleasant and helpful (except for eyeglass place which assumed I could be manipulated because I am old.) Would recommend except to buy eyeglasses.
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February 2023 by German F.
They keep adding self Check machine. Today was my worse experience since the day the open this place . I spend over $1,000 a month here to wait 20 minutes to cash out for only having one cashier !! Is ridiculous. I ask for manager for Help she said is all we have you can use self check out. I reply to her I can't use the self checkout because I have alcohol. Very unprofessional and rolling her eyes said is all we can do . Melissa is her name since she had no name tag I had to ask for her name . From the day they open I haven't ever experienced a Trashy unprofessional manager and no solution. . I w would like someone to contact me
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February 2023 by Alison G.
I've been here so many times, I didn't realize I hadn't written a review yet! I usually visit this Sam's Club location early morning before work (gas) or after work for snacks, etc. I don't usually come across any big crowds each time I come here. I am able to shop for what I need, pay at the register (or scan and go on the app) and go on my way. This location usually has an employee at the door checking membership cards or on the app (which took some getting used to, a couple locations I used to frequent in Sacramento never did). This store stays pretty well stocked. The store is not far from me at all, which gets an extra star for convenience. Also there are so many gas pumps and at times long lines. But, even then I can pay for my gas and go without much wait or fuss. I will be returning soon for more gas(oline) and snacks!!
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October 2022 by Richard S.
So annoying when walking out of Sam's club the 2 men trying to get people to sigh a political sheet about our president Joe Biden and our governor Newsom there yelling people trying to get them to get in a debate embarrassing some people I'm not going there any more until Sam's club asks them to do there debating else where . Can't go do peacefully shopping any more I hope corporate sees this matter of fact I'm going to write corporate a letter
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August 2022 by Nicole S.
Shopping was fine as usual. My husband lost his smart watch a few days prior and our "find my watch" app said it's at the store. When he asked at customer service if anyone had turned it in he was told someone would have to look in the office. They radioed someone to check and they were told to hold on. After a while the girl said she couldn't get anyone to check... He was like....ok... We were on a time crunch at that point so he's going to call later but they didn't seem to want to help at all.
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August 2022 by dayah n.
Rude staff maybe a few good ones but I've had way more bad experiences then good for sure.
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June 2022 by Sheryl H.
Bakery department... I called 2 days in advance and asked about the strawberry/cheese tray and I asked if I could pick it up on Sunday noon time. The lady over the phone told me she had to go ask someone to see if that was something they do. She got back on the phone and let me know they could accommodate and that it would be ready Sunday. I asked if it was made fresh and she told me yes they do it the morning of and I said okay. I called Saturday to confirm that they got my order and to make sure it would be ready by Sunday. The lady over the phone told me it was ready and asked if I could come pick it up. I said uh no and that I'm not in town. She said okay you can come pick it up at your designated day and time. At this point do they even make it the morning of? When I picked my tray up it didn't even look fresh. Nothing in my tray looked fresh. It didn't even fulfill the tray! It looked empty! How disappointing.
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May 2022 by Lora C.
Thank you to Kali working hard out in the heat, he went out of his way to help customers load heavy items. When he asked me if I could use some help I was so glad and it was perfect timing as I was struggling with the cases of water. Your doing an awesome job I appreciated the help greatly.
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April 2022 by A G.
We only have our membership here because of the manila envelopes for our business (and they stopped carrying the 6 x 9"), the fuel, and the excellent pharmacy staff. One treat that we recently discovered was the caramel brownie parfait for $1.58. Last time we ordered it there was only one small triangle of brownie on top instead of two in the middle and two on top so we questioned it tonight. They said it's the new way that they're doing it. But still charging the same price! I understand prices are going up but what you're offering should stay the same and match the picture that you advertise on the wall. What a disappointment... You ruined our date night!
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March 2022 by Charlie L.
this review is for the foodcourt. several times i have been here and the lights were off and closed down. i thought it was construction. no signs. i call them several times they dont answer the phone. come to find out. they are short handed and different days depending if they have coverage or not. they will just shut the foodcourt down. so you never know what their houra of operations arewtf kinda shyt is thati aint never heard that if you can manage your buisness you just close downtells you how they run their store. straight trash buddy.
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March 2022 by Luan T.
The Sam's club is always full with great stuff. We always find stuff that we want to buy. We tried the snack bar food this time. My daughter got a frozen yogurt Chocolate flavor. She said it was great. I wish you were close to where we live because you have some great frozen food to choose from. They do have a gas station. We would recommend this Sam's club because the people seem friendly and helpful.
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February 2022 by Tanya B.
I have had the best luck here... the staff is friendly and the choices are pretty on point. I came in today for a printer at hey had plenty to chose from... I grabbed a handful of other things and have been pleasantly surprised by all of the options. I love the produce section, and the cheeses. The gal that checked me out today was very nice. I also love the self checkout option!
