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February 2024 by Tish B.
I've been coming here so much during my pregnancy and I feel like I know everyone now. So far I have had a pleasant experience everyone seems to be pretty nice and good at drawing blood. There was only one lady that I wasn't too fond of but I didn't catch her name. Make sure if you are doing multiple labs to ask for a butterfly needle. I know they don't like to use it because it's more expensive (I used to be a phlebotomist) but I'm not gona be tortured by a 20 gauge needle while pregnant sorry.
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February 2024 by Blaire DeGuzman
Incredibly slow… over 30 min late for a SCHEDULED appointment. Very frustrating.
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January 2024 by Ederlyn Sardenia
Been to Quest Diagnostics to several locations but this specific one in Vacaville was the worst experience I had. My mother has been going to Quest Diagnostic 1-4x a month due to her medication. First of all, My mother had an appt, upon signed in, your first 3 letters of your name would appear on the screen. We signed in 15min early, when our appt time came, her name was out from the screen but my mother did not get to be called 20minutes after, when we called in, she still had to wait inside because the phlebotomist that called her in took another person and drew his lab first. While waiting inside, there were 2 available chair, I stood thinking it was just quick, this phlebotomist saw me and told me that I am not allowed to sit on any of those chair. While waiting with my mother, I had a chance to observe 2 other phlebotomist and they were all nice and showed great service to other patients. Anyhow, unfortunately the phlebotomist that I had to deal with for my mother was the rudest and unapproachable individual, not only she did not introduced herself, her ID batched was facedown. I have several african american friends and relatives and I had never encounter such attitude! If you have been to this specific Quest on Jan.2nd 2024, she was the only one that was wearing a turban. You would ask her a question and she wound answer you back with her eyes rolling at you. I asked for a specific test and she told me to ask the doctor who ordered the test. For several years going to Quest Diagnostic, they would always ask who ordered the test because my mother has several doctors onfile. She did not asked so I made sure she is drawing a specific lab for her, she kept saying “I understand” with an attitude! I regret going to this location. I felt sorry for my mother to have to go thru this worst service. My mother even said for some reason she was hurting when she was drawing her 4 tubes of blood. Will never again go to this location, if I had to, I would ask for other phlebotomist.
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December 2023 by Hummi M.
Got blood drawn today at Vacaville, mason st lab. Blood drawn phlebotomist Payton appeared to be mad at someone or something or don't like coming in early? No lab jacket on. Just scrubs and winter coat jacket. No name tag. No smile. No introduction?? Please stay home when your face appeared mad. No patient deserved your attitude. Just remember you chose to work in a place where you will be dealing with patients. If you don't like people, choose a different job.
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September 2023 by Jing n'Miles
The phlebotomists are fine. Appointment was timely. However their billing and claims department is atrocious. They don’t understand coordination of benefits and make no effort to help beneficiaries file claims. They likely do this so people will pay out of pocket. As a medical provider who has worked with numerous insurance and billing departments I absolutely would NOT recommend unless it was a last resort.
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September 2023 by Beenda Z.
The worst place I have ever had to visit!!! Service is terrible!!! Wait time is ridiculous!!! They say make an appointment there will be little to no wait!!! Wrong I am sitting here with people who have an appointment and they been waiting two hours!!!
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August 2023 by Debbie B.
Worst customer don't give attitude I have ever seen. They really need some management customer service training. If you really hate your job this much maybe you should find someplace else to work
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July 2023 by Bernadette C.
If I could put a negative star I would. Place is completely unprofessional, made so many mistakes and the hoops you have to jump through to try to get anyone on the phone is ridiculous. Save your time and energy and go to the Fairfield Location, way better service.
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July 2023 by Gerardo Arriaga
Doesn't make a difference if you make appointment ! Terrible service, but what are we going to do.
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May 2023 by Bianca R.
Very unprofessional staff, slammed the door in my face after I waited 30 mins on standby, they don't take walk ins after 3pm apparently. They should really post this somewhere so people do not wait to be seen. There was a 10 min window where there were no appointments or no one else waiting in the waiting room and they still didn't see me. I need the blood test for medication and I told them and they said to make an appointment and walked away. There is absolutely no customer service here and nobody to talk to.
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May 2023 by Todd S.
The young lady who did my bloodwork draw was EXTREMELY professional and just a great person. I'm previously a Medical Professional so I'm very aware of how many clients they see a day. This young lady made me feel important as a patient. Thanks for having such great employees. I went to my 1:20pm appointment today 5/15/2023.
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May 2023 by Sam A.
I always make appointments for blood draw. The technicians are very professional and helpful. No complaints.
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April 2023 by kaycie bishop
They need to update their phone menu. I needed to speak directly to a representative, and my option to do so was to press 6. When I did, the automated message said that their system couldn't process my request at this time. So I can't speak with anyone concerning what I hope is my appointment time. This is a bit inconvenient when you HAVE to have important lab work done.
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March 2023 by alaric lebaron
Very poor service! They stop taking walk-ins at about 3 PM. They’re usually wrapping up to leave by 3:45. They should just list their hours as 7 AM to 3 PM.
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March 2023 by Alaric L.
Very poor service! They say they're open till 4 PM, but stop taking blood draw walk-ins at about 3:15. They were done with all their lab draws by 3:45, and wrapping up to leave. They should really list their hours of service as 7 am to 3pm, unless you've made an appointment!!
