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March 2024 by First & Last
All of your prices are marked up to death and yet paying customers are treated like thieves?? LOL Pathetic
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March 2024 by Ruben Santiago
This place is good when they have the extra 25% of on the clearance section. staff is great.
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March 2024 by Maurizio Carboni
The shop is furnished with class and it is easy to search for clothing or accessories. The staff is courteous and always available to resolve doubts.
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January 2024 by nicole vh
I noticed that multiple employees were needed to straighten hangers on a rack in close proximity to where my 70 year old mother and I were shopping. Meanwhile, my husband on the other side of the store, who is a different race than my mother and I, was left alone to shop peacefully. Interesting, no? Shame on this establishment.
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November 2023 by Abigail D.
Atilla is the Store Manager and she is FABULOUS! She was super helpful. She helped me get the best deal. She was kind and friendly despite the store being super busy. She didn't rush me or make me feel pressured in any way. There was a variety of Christmas items and Polo Bears (the bears are my faves)! Lots of good deals right now due to Black Friday. Look for Atilla if you're shopping at the store, for sure she will provide you excellent customer service! The items at Ralph Lauren are good quality!
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May 2023 by Gabe Ayala
saw an employee(perhaps she was one of the managers) harassing the Fedex employees delivering their shipment. Middle aged Caucasian female I don't know her name, perhaps Karen? don't understand how somebody so rude and terrible could be allowed to work around people. shame on Polo!
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April 2023 by Jennifer R.
I don't know what happened to this store, it used to be a wonderful place to shop but now I'm never coming back. I definitely recommend the Napa store. Earlier this week, I go in to look at some shirts and this rude blonde woman named Ashlee came up to me and wouldn't leave me alone. When I asked for personal space she scuffed and walked away. I kindly grabbed a shirt for my husband and walked up to the counter. This woman looked like she didn't want to be there because she just rolled her eyes at me and walked away. I asked to speak to a manger and she ignored me. She rudely went over to her employees and started laughing while looking at me. A bunch of bullies in my opinion. When I asked again for a manager she just stared at me and walked away again! I threw the shirt on the counter and walked out of the store Never coming back here ever again. Oh last but not least she smelled horrible! If you work in a professional place, hygiene would be a priority no?Terrible customer service And a bunch of bitches. 0 star rating! Do better!
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April 2023 by Nenita Payad
Satisfied with the shopping experience, came with family of 5 including 2 toddlers. Family oriented and very friendly staff.
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January 2023 by Muhammad Nazir
Some stuff like umbrellas and mens shoes are too expensive.
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December 2022 by Karen W.
Please don't walk around the store and follow me.. I was made to feel real uncomfortable while trying to shop.. first a guy came by me and acted like he was coming to fold clothes that we're already folded.. then I watch a girl slide by with a smirk on her face an act like she was checking on a coat.. I walked out after this.. I will keep my money Ralph!
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October 2022 by Cathy Beverage
Went to see if they had any sheets, they didn't, but had a great time looking at all the amazing things they had. Excellent quality.
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October 2022 by Lea Williams
I haven’t even left the parking lot and I’m writing this review. I haven’t shopped at this store in years. But I’m in town for my nephews birthday and he’s really into polo so I had to stop and get a last minute gift. I expected to get him a beanie, a hat and a hoodie. I looked around the store for about 8 minutes and no one asked if I needed help. Just stares and standing closely watching my every move, yet as I said, still no help. I called my brother to get an idea of what I was supposed to be looking for when I saw new customers being greeted and asked what they were looking for and if they needed help. There were about 5 or 6 people working, not one asked if I needed anything. I made the decision to leave because I will never spend money in a place with weak customer service. As I was leaving, the girl at the front was still talking to two women just as she had been when I first walked in. I walked past them still on the phone with my brother as a different associate said “ have a nice day” to which I ignored because why wait until I’m leaving to say a single word to me? Ralph Lauren will not have to worry about shopping here in the future. S/O to Nike and true religion for accommodating me
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September 2022 by Isaac Kazama
love this ralph lauren branch
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January 2022 by alfred jones
Came in the other night and most of the employees were folding or talking to each other. Tried to get some help then overheard a guy with long hair say on the walkie “you guys need to help customers so Patricia and Hailey don’t have to deal with them. They’re busy.” Felt kind of insulting that paying customers are something to be “dealt with.”
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January 2022 by Andrew Fong
Clean and well maintained..good service
