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January 2024 by s pena
Susan was great!
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January 2024 by OkieJoie
Suzzana at Mertro PCS Elimira Vacaville is always so helpful!! I'm a senior and have a big problem with technology....so this store is my go too!! This
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January 2024 by Bizzy Beth
The old staff used to be so helpful and great! We loved Liz and Hollywood. Customer service has really went bad. Do business elsewhere.
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November 2023 by Ana Granados
I went in here yesterday 11/27/23 @3:30pm, and there were 2 employees very rude, a fat girl, and a skinny girl. I walked in, and there was no acknowledgment. I said "Hi" and "no response I said "Hello" again. This time louder, she(skinny) glanced and said hi and ignored me again. I asked what deal you have, and she did not look at me at all and responded with "none." I was surprised and thought to myself, is this a joke like I needed a family plan, and this is the customer service I have to deal with if I decide to get service here. I'm good. I hope the district manager reads this and does something about it. The fat girl kept laughing like everything was a joke. The disrespect ?
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November 2023 by Jimmy Marquez
Got a phone Saturday for my grandson and she charged me 45.00 for a charger I did not need told me there was no charger with this new phone plus put insurance on my bill with iut asking I wad taken advantage of this girl needs to be fired. Unreal
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November 2023 by Jawid Qasemi
They are so rude and disrespectful people , also very bad customer service
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November 2023 by Falafel Gyro
Never go to that place bad costumer services
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October 2023 by Susie P.
Amazing service! Everyone greeted me while walking in and assisted me right away. Definitely recommend!
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October 2023 by Karen C.
Its a small store located at the end of an outdoor strip mall, next door to the gas station. There is parking right out front. There were 2 staff on duty - one assisting customers and the other had her head buried in the computer. Even though she wasn't assisting anyone she ignored us. When she finally decided to acknowledge us she said our phones were a few years old and they don't carry the (micro) chargers anymore. We didn't feel welcomed but more of a burden. We ended up purchasing chargers from Amazon (a lot cheaper I'm sure).
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July 2023 by Ednah ChV
I am rating this store 4 stars because their help and support went beyond on Friday and today. One of my phones got damaged a couple days ago and not knowing what to do.I remembered the good customer service I received the last time when visiting this store. So I decided to give it a try. And again Luis and Susana helped me.Thank you guys and keep up with the good work!!
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July 2023 by Jason Falls
Best customer service because of a misunderstanding my phone got discounted at work the vacaville store with the managers Paula Louis and Suzy all took a whole hour and a half out there day. Made numerous calls to fix my account I've never experienced better customer services I recommend to any body pay them a visit you won't be disappointed.
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March 2023 by LaTonya Garner
The young lady that assisted us was Super informative. She went above and beyond to help us and was patient while doing so! I would absolutely tell others about the location. They are open an hour later than the other locations.
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March 2023 by Mary Jo Gonzales
I have always liked them. There staff is friendly and knowledgeable about their products.
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February 2023 by Joanna Lacy
Staff had patience with me lol , I highly recommend.
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December 2022 by Andy C
They have a very good crew here. They're knowledgeable very friendly and helpful.
