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April 2024 by Joel H.
Joanne the manager there was horrible and very rude to me, I wouldn't recommend anybody come here to shop when he is working, very mean customer service and overall a very bad experience while shopping I felt his anger from across the room.
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March 2024 by Minnie M.
I was just at Merrell at 6pm on March 26. What great service by the two gentlemen that helped me and my fiancé in the store! I came in looking for more comfortable shoes since I've been having foot pain. The first employee was quick to suggest shoes after he fitted me for the insoles. I left with a new pair of comfortable shoes and the insoles. I presented a coupon but it turned out to be for online only. The second employee went ahead and honored it anyways and saved me some money. Great customer service: helpful, personable, and professional. I'll definitely be back.
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November 2023 by Michael W.
Merrell outlet store is one of the stores in Vacaville Premium Outlets. I love to check them out when I'm here. They carry good quality clothing and shoes. The prices are also cheaper than I can find in the retail sports stores. They also have a better selection here compared to the sports stores. The salespersons in the store are very helpful and often offer help and subjection. The store is spotless and well organized. I enjoyed shopping in Merrell at Vacaville Premium Outlets.
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October 2023 by Atousa Mobasser
I used to work at this location as an assistant manager!I gave them 2 weeks notice and left, everything was normal I guess, but I went to shop there last week and the manager ( Jowan) was very rude and unprofessional as a salesman, asked him some questions about the deal and he got mad and answered me with angry face and voice!I was very uncomfortable and wanted to walk out but I told myself be the bigger person and finish your shopping.I will never go back there!!
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August 2023 by Annie Baker
Get my Professional chef shoes from here!!!! Great price!!
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April 2023 by Megan D.
Always a pleasant experience. Greeted, asked if I need help, and always given suggestions on what I'm looking for. Store isn't too big but selection is great to choose from - the styles keep getting cuter and cuter. Got myself a great multi-color sporty sneaker that has great support and doesn't sit too high.
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February 2023 by Sol C.
My wife and I decided to start hiking/ walking trails We have never done this before, so we knew we would not have appropriate shoes for this activity. We went inside and were greeted immediately. We were even assisted with our choices. We got a great deal on our shoes.
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January 2023 by Leone J.
Disappointed in Merrell's Quantum Grip - Bravada Edge Paloma hiking shoes. This review is not about a particular store or service, it's about a particular Merrell shoe which I purchased at Sportchek. I am a fit 59 year old woman and purchased these hiking shoes mainly for their comfort, appearance and especially for the quantum grip technology. While wearing these attractive, expensive new hiking shoes, I slipped and fell and hurt my back on a sloping driveway. It had been raining and the surface was wet but rough textured. My 79 year old sister confidently walking ahead of me in her brand of sneakers, had no problems with slipping at all. In fact she helped me up and pushed me back up the driveway because I was slipping and sliding in my Quantum Grip Merrell shoes. The tread looks like it would grip well but it does not. Perhaps it's the material that the sole is made of that doesn't hold on a wet, textured surface. My sister was sure-footed wearing less expensive brand shoes that gripped 100% on the same surface and conditions. Be careful out there and do not assume anything about the ability of the shoes you are wearing. Merrell designers, please review the gripping technology on this range of shoes, test thoroughly on a diverse range of surfaces and conditions, and make necessary changes. There's a problem and it needs to be remedied before more people are seriously hurt.
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January 2023 by Daniel Trumm
Great prices. Friendly staff. I’ll be back!!!
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December 2022 by CL Wilson
I recommend buying the shoes online. Usually you can get a better deal. Had to exchange a pair of shoes and had to pay more because allegedly the prices fluctuate often instead of an even exchange. Most of the employees are very helpful, so that's a plus.
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October 2022 by Kevin Knutson
Great personal service. Merrells make great hiking boots and my wife found a pair of slip on work shoes for her nursing job.
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October 2022 by Sherry Mateo
Great sale on sale priced shoes. . . Buy 1 get 2 at 50% off. Got the high tops for $24.99.
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August 2022 by Lee D.
Quality/Quantity - One of my favorite brands for hiking boots. Well, more specifically, for MOAB!! Which are NEVER on sale, except today. But of course I just bought a few pairs when I was in OR to save on sales tax. But that also did not stop my wife from buying another pair today. Atmosphere - Small shop. Open 7 days a week, from 10 am until see my picture or their website. Sorry, the Yelp website is incorrect. Plenty of parking. Service - Good. Great discounts for military, first responders/front line employees, etc. See picture . Price - $100 + tax. My last pair cost $145, never on sale... Owner Comment - Congrats on your success since 1981. 1987 - Bought by Karhu. 1997 - Sold to Wolverine World Wide.
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July 2022 by Henry Blacker
Very friendly staff, a little focused on selling you before you go but to be expected in any retain environment. Overall a solid outlet in the mall
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July 2022 by Beverly Bernard
Great customer service, extremely helpful and very kind. I will be back to purchase shoes!!!!!!