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March 2024 by Jennifer Sims
A pleasant wait during free brake assessment with free coffee and popcorn. Large waiting area allows for healthy spacing during flu, cold, and Covid season. Staff is friendly and competent and we're feeling we made the right choice for our brake work.
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November 2023 by Silvia Altamirano
This place is just the best !!!
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November 2023 by Briana Watkins
Very grateful to Nick, Dennis and Team. We got a flat on the lovely streets of Vallejo and the Les Schwab there didn’t have the tires we needed since the flat couldn’t be fixed. Despite having a completely booked schedule they fit us in the rotation to get us new tires and an alignment so we could get on the road sooner rather than later since we had a long drive ahead. Staff was kind, location is clean and the wait was pleasant and quiet.
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October 2023 by Rissa
CHRIS SAVED ME TODAY! I cannnot even begin how quickly he turned my day around! He was so sweet and kind and it was refreshing to know that people like him still exist! He aired my tires up and dismounted my donut and mounted my tire. Even though I was told there would be a 4 hour wait!!! Thank you Chris!
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October 2023 by Haylie Krug
Customer support isn't very nice. Very hurtful to not get referrals for side wall replacements or anything to help us out. Wouldn't recommend calling them. And wouldn't recommend the store right off hand.
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August 2023 by camille mareep
My 2000 ford escort has been a nightmare at times. been to quite a few different les schwabs in my day between cali and Oregon. This is by far the best one I've dealt with. I don't usually leave reviews but this one has saved my A$$ many times now. Especially Keith. He is a very knowledgeable and respectful technician who goes above and beyond to satisfy his customers. His customer service and expertise is essential for a business like this.
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August 2023 by Natalie M.
I have always been a fan of les Schwab. Nick, unfortunately left a bad vibe for me. I personally would rather take my car to the other cities because of his attitude the 2 times I had to deal with him. It is not my fault you ordered wrong tires. And saying that he's short handed because someone went to get to one tire (missing the second mind you) is my fault, just wasn't nice. Luckily I'm all over the bay and I will be going to the other locations.
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July 2023 by Raymond Torres
Got a new set of tires installed for my '06 Mustang (5-speed manual). It was unfortunate timing that my clutch pedal sensor went out on site, so the crew could not start the car via ignition. They went above and beyond and pushed the car into the bay to get the tires on, then pushed it back outside in the ready lot. Once I returned to pick up my car and confirmed the problem, they still pushed it and helped me bump start it so I could drive home. Can't say more about this shop other than excellent customer service. I will be using this Les Schwab for future tires/brakes/shocks. Outstanding effort by the team.
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July 2023 by Kayla G.
Zero stars if I could!!! Took my brand new 2023 traverse in for a tire repair. Was mortified to find my seats and door looking like this upon pick up!!! What happened to using plastic on the seats or having the decency to wipe your hands before touching someone's brand new vehicle, absolutely unacceptable!!!!
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June 2023 by Johtell F.
The worse experience I've ever had at any les swab location. Customer service is not great and I'm so upset that I wasted almost two hrs of my day to drive away in worse condition then when I arrived. I don't recommend this location. Had a better experience at the Florin rd location in Sacramento. Should have just gone there to begin with.
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June 2023 by karen kenny
Juleah and Cary were very helpful. In and out for an alignment. Another young helped me also, don't remember her name.
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June 2023 by Robert M.
I needed 3 tires for my Dodge Ram and DENNIS and his team took care of my needs !! I highly recommend this place for your Tire needs , thanks Dennis!
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May 2023 by Joe U.
LES SCHWAB, IN VACAVILLE, IS THE PLACE TO GO IF CUSTOMER SERVICE AND CARE ARE IMPORTANT TO YOU.First of all, I'm very particular about my vehicles. I was due for some new tires so I thought I would look for new rims as well. The wheels I wanted were very hard to get. I went to several wheel shops to find them. They told me one of two things; we can't get those, or, you can buy them and we can install them. I stopped in at Les Schwab and saw Dennis Nguyen. He told me he could get the rims for me and it would not be a problem. I couldn't decide on a tire size so Dennis offered to put whatever size I wanted onto a rim, put it on the car to show me what it would look like. If I didn't like a certain tire, they would put whatever I wanted on. Then, when I made my decision, they would put the tires on the other rims and put them on my car. Dennis was willing to do whatever it took to make me happy. Not for a sale, but for customer satisfaction. I kept apologizing for my indecision, but Dennis kept replying with, "No problem, I just want you to be happy, and I'd like to earn your business." Well Dennis, you certainly earned my business! If you are someone who values customer service, and a good deal; Les Schwab is the place for you!
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April 2023 by Rosa S.
I went in to get patches on two of my tires and had a good experience! I called ahead of time and they said I could either make an appt or walk-in and wait. I decided to walk-in and I ended up waiting 40 ish mins but not bad for the great service!
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March 2023 by K T.
The auto techs are, always friendly and curteous, when I drop in for tire checks. All my tire service needs go to them.
