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August 2024 by Miranda Martin
Kia of Vacaville was so warm and welcoming the minute I walked in the door. The sales reps were so kind and helpful and the financial reps were as well. I never felt like I was taken advantage of or lied to like I do at most dealerships. 10/10 Would definitely recommend!
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August 2024 by Mike Am
Knowing the details of make model and year of my car the dealership failed to acquire the parts needed to resolve the recall on my Kia Telluride seat switch. The appointment was made well in advance and essentially I wasted part of my morning only to be told I would have to return and that it was possible my seat switch could cause a car fire. The other recall was completed on the e-brake. The other issue was the service tech took my tire pressure on hot tires to a lower psi. Leaving the dealership I noticed a very spongy ride and noted tire pressure was below the usual 35 psi I carry as recommended on the pillar plate of the car. Once tires warmed to normal operating temperature they were only 32 psi. I had to return the to 35 psi cold.
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August 2024 by Ava Williams
Max and Erik were very helpful and wonderful.
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August 2024 by Sharon Lindenberger
Good experience with recent service appointment. Car finished and returned with a complimentary wash job in the promised time frame. Complimentary ride home was a great help.
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August 2024 by Carolyn Jayo
Excellent service! Frienly and competent. Lyft to and from plus a car wash
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August 2024 by Herman Williams
My experience was a good one they went above and beyond I would recommend them to friends and family Kia Vacaville ?
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August 2024 by Dave Lujan
Very professional and friendly
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August 2024 by Sakura
Very reliable service. Gave me a ride between my house so I could wait at home until they're done.
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August 2024 by Nicki Wigmore
I had a truly wonderful experience purchasing a car here. I was at my wits end with another dealership and was feeling super defeated and discouraged. Luckily I had run into the GM of the dealership (Chris) while at work and he gave me the sales managers info (Rick). I reached out and Rick was extremely helpful and started sending me pictures of cars that fit my wants and needs. Within an hour he found me exactly what I wanted. I met with Yousef from their finance team and was driving off the lot in my dream car an hour later. The entire team was understanding and super friendly. Best car buying experience yet!
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August 2024 by cheryl Martin
Jason was very kind and helpful. He really took his time to explain things to me. I wasn’t having any car problems. Just wanted it service. Jason took the time to show me my options . It was a great experience.
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August 2024 by Gerald Lainez
I have very mixed feelings writing this review. See the Service Advisor and the manager have seemed very nice. And I encourage management to speak to the staff and they will say that I too have been very patient and nice, so what seems to be the problem?
Well, I suddenly got a check engine light and my car would not accelerate. I read the code and was going to buy the part however saw there was a recall due to the code. So I brought it into Kia Vacaville since my family lives in the area even though I live in SF.
My car is different and has to be started in a very specific way and I showed more than one person how to start my car, and yet I was there available all day the day I took the car in, and was at home waiting for them to call me with the update or tell me if they needed me to come in.
On Day 1 My car was there from 8:30 am and my GF picked me up at 4pm, no one had seen my car. Everyone else came in and out.
Ok fine I understand you can be understaffed and busy fine.
The next day I get called that no one had seen my car and at 4pm I brought the car in myself with the service dept. manager.
The "knock sensor" was replaced, and I was told my car had been driven around was ready to be picked up.
I picked up the car, not 2 minutes later the check engine light came on my car was shaking so bad and it was just not running normal at all.
I unfortunately could not bring the car back since I had to get
the interlock device reset ($$) before we could not start the car again at all.
I bring the car in again after letting them know what was going on. I am there and they said that a coil for a spark plug had to be replaced that it was causing the misfire. I paid for the replacement/repair ($$) and the next day had to get my interlock device reset once again ($$).
One week later now my car is having the exact same problems and giving the exact same code I had the 1st time. And so I am having to bring the car in again and miss work again.
Here is what is upsetting.
1. My car was not looked at for 2 days I lost income because I wanted to be of help understanding that my car needs to be started a special way. That is a waste of time.
2. Having to reset my machine 2 and perhaps now 3 times, I took the car in for a muffler repair and another repair and the shop some time back and they did not need me to start the car and the second time I did not need to reset my machine.
3. I appreciate the help with the knock sensor replacement and then changing the coil on my car but then why am I still having the same problems and same code even with the repairs/replacement?
My concern.
1. To my knowledge a full diagnostic was performed on my car and the repairs needed were made...but as I was being explained what work had been done, it seems that all they are going by are "codes", a full diagnostic would've diagnosed what was wrong with the car and the needed repairs would have been made and I would not be writing this review and not lost income not lost time not be car less for days/ been dealing with car problems x 4 weeks now.
2. I want to know exactly what is being done to my car and etc. because I used to work in a mechanics shop and my dad was a mechanic before his health declined. I brought my car in to the experts and was hoping to have a running car that did not go 20mph on the 80 (65mph). I want to believe that my car is in good hands however that is two times I have been left disappointed. I fear that my car is in fact in need of the repair that the recall is about and I keep getting sent away and that my car will stop as I am driving with my family and we get into an accident due to something that could have been fixed.
What I am hoping for.
1.
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August 2024 by Tatiana Garay
Jason was very thorough and helpful with my service.
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August 2024 by Salman Khawar
Highly recommended! Great price, great service, and very helpful staff.
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August 2024 by Angela Gonsalves
The service department has been great each & every time I bring my vehicle in!
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August 2024 by Kimberly Colton
Very nice experience. It was easy to book an appointment online, and they met me outside when I arrived. Everything was set up to replace the 12V interior battery in my EV that I had ordered a few weeks previously. Only took about 45 minutes. Very friendly and efficient especially for a Monday.
