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“Thomas help us with my husband, who needed new iPhone and iPad (he traded his old ones in). We had a fantastic experience working with him. He was very pleasant and took care of all our needs. He helped get the phone and iPad synced (we could never get the old ones to do that!). Even took the time to help with an app (nothing to do with Verizon) we were struggling with. I will add, when you need to replace a phone or any device, plan on being at the store for some time. It took us 2 hours, which we planned on. It’s not the employees fault, it just takes time to go through all the steps plus get the new devices up and running. Don’t go into the store at the end of the day expecting this to go quick. You’ll be frustrated and disappointed. Cheers.”
“I went in to the store to exchange a internet gateway for a smaller hotspot device and Fharrell helped me. He was knowledgeable about the product he was selling me and worked quickly to get the product swapped out. Super happy with the service he provided me. These days customer service isn't that great but Fharrell exemplified what it means to be a customer service rep! thanks!”
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“I had amazing service at this Vacaville location. I worked with Ken, the manager who provided compassionate and kind service with efficiency. He was so kind in dealing with my grandmother. So happy with our new service!”