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August 2023
The absolute worst customer service i have ever experienced only at the vacaville Branch. HORRIBLE CUSTOMER SERVICE!!!! EXTREMELY UNPROFESSIONAL BRANCH MANAGER!!! if you can't handle providing great customer service, then please work graveyard shift in the Stock Room..
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May 2023
Wanted to do a CD and made an appointment online to have a more discrete transaction. Representative called back and told me to do it online or at the window instead. How rude! Customer service is absolutely unacceptable. That's why I am doing business elsewhere.
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April 2023
2-stars for terrible service at the vacaville branch. 1-star goes to the Davis branch for goofing up my check order causing a 6 week delay. I could not find a pen in the vacaville branch! I really needed a pen to endorse a bunch of checks. I did however, find lots of useless promotional flyers and glossy brochures.
