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July 2024 by Stacie
Always seem understaffed but they get the job done . Mostly self service -so it takes times to get help . Good parking for drop off . EDIT- Brandy - you’re so sweet and helpful . Thanks for making my order “right”. I made a mistake and you helped
Me make the correction
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June 2024 by Kristen Vaughan
I placed an online order for graduation announcements and they turned out fine. The next day I realized I needed a few more so I went into the store to request they print 15 more. They looked up my online order and confirmed the file I wanted them to print, telling me they would be ready the next day. My daughter picked them up and was charged 2x what I paid for the original order, even though I received fewer prints in the 2nd order! Employee explained it's because they give a discount for placing the order online. Why didn't they tell me that when I reordered?? They knew my original order was placed online and I feel they should have told me ordering in the store would cost significantly more. I'm very frustrated about the overcharge and I will not be back.
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April 2024 by Dennis Humphries
3 days ago or so an exceptional worker named Chahana helped me print my model airplane plans and do the impossible, enlarging it bye 75% and she was patient and made it happen. She wasvery nice and I left happy. Dennis Humphries.
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January 2024 by Ronda Reedy
Brandy and Shauna provided Exceptional customer service! The team at Fedex demonstrated remarkable patience and assistance in printing out my plans. Their dedication and willingness to help made the process smooth and stress-free. I truly appreciate their attention to detail and their commitment to ensuring I had everything I needed. Highly recommended for their outstanding customer serviceRight Now Air and SolarThank you Ladies
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November 2023 by Michele M.
I went in for some copies I needed and had no idea how to work the machine. Brandi came over and helped me with it all. She was very patient and kind. Best custom yet service I have had going into Fedex. Definitely will be going back again when I need copies. Thank you brandi for your amazing customer service.
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July 2023 by Alison G.
I usually go to FedEx Office Print to use the self service station to print a document or sometimes make a copy of a document. It's a convenient, quick service. Never had issues with the equipment. I do like the location is not far from home.
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June 2023 by Spencer Mattzela (TribalHavoc)
Recently sent a package through here. The package was supposed to be a 2-day ship, but it sat in limbo for over 3 days before mysteriously turning up in a nearby town after I submitted a support ticket through an arduous circus of robotic, unhelpful phone calls that hang up on you to having to resort to calling a branch location to finally be patched through to customer service. I don't know what, why, or how my box wound up in limbo, but it is frustrating as all get out that I select 2-day ship and it's not here yet as of 3x that length of time. I do understand that this would better reflect corporate over this branch, but this is the origin location of the package sent.Corporate FedEx seriously needs to rework how you submit an inquiry about shipments, as their current phone operation will just hang up on you when you ask about a specific shipment, and the online option just points you to the phone number you called that had just hung up on you.
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June 2023 by Rob Ace
I am compelled to share my recent experience with FedEx, which is unfortunately reflective of the deteriorating customer service standards among many corporate companies in the US. It is disheartening to witness how the once reliable and efficient service has gone down the drain.Upon contacting a local number, I was met with a call center representative who exhibited no intention to assist me, but rather demonstrated rudeness and unpleasantness. Despite informing them of my long-standing business relationship with the local store, they simply responded with a dismissive "I can't help you." This lack of willingness to provide support left me frustrated and perplexed.When I inquired about the possibility of sending Blue Prints via email to have them ready for pickup by one of my employees, I was met with yet another unhelpful response. They outright refused to provide me with the local email address, leaving me no choice but to send my employee to wait for 35 minutes at the FedEx location to retrieve the prints. Meanwhile, valuable time was wasted as seven other workers waited at the job site.In the past, it was possible to call the local office, email the blueprints, and receive clear instructions on when to pick them up. However, the monopolistic nature of big corporations seems to have allowed them to impose terrible service on us, leaving customers with little recourse.I am deeply disappointed with FedEx's declining customer service and the monopolistic practices that limit our options. It is disheartening to witness the erosion of quality and personalization in favor of impersonal and unsatisfactory experiences. As a customer, I believe we deserve better.I sincerely hope that FedEx takes these concerns seriously and makes a concerted effort to improve their customer service, reinstating the level of excellence that was once synonymous with their brand.Note: This review reflects my personal experience and does not undermine the hard work and dedication of individual FedEx employees who may still provide exceptional service.
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June 2023 by Spencer (TribalHavoc)
Recently sent a package through here. The package was supposed to be a 2-day ship, but it sat in limbo for over 3 days before mysteriously turning up in a nearby town after I submitted a support ticket through an arduous circus of robotic, unhelpful phone calls that hang up on you to having to resort to calling a branch location to finally be patched through to customer service. I don't know what, why, or how my box wound up in limbo, but it is frustrating as all get out that I select 2-day ship and it's not here yet as of 3x that length of time. I do understand that this would better reflect corporate over this branch, but this is the origin location of the package sent.Corporate FedEx seriously needs to rework how you submit an inquiry about shipments, as their current phone operation will just hang up on you when you ask about a specific shipment, and the online option just points you to the phone number you called that had just hung up on you.
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May 2023 by Brian Evans
Great service. Excellent employees!!
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April 2023 by Susan K.
Go not rely on this place if you have an important presentation and need poster boards! The employees have no idea what they are doing, and they did our project all wrong. Train your people, folks! Total disaster!!
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April 2023 by Kori Strange
Slow service. Constantly ignore customers and hide in offices. Don’t use this location unless you have to, and be ready to wait 30+ minutes with 1 person in line.
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February 2023 by Corine M.
The staff are competent, respectful and knowledgeable about their products. Always very helpful and 'can do' attitude. Always a pleasure knowing my shipment will be delivered as promised. Very helpful with the printing that I need.
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February 2023 by Rosmond P.
This is a good location to have right here and Vacaville. There's enough parking and once you get in, you can get out pretty quickly as long as you have your items already tape and ready to go. And of course prices are whatever they are really can't fight that one when it comes to melon stuff out. Service as good as well.
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November 2022 by Jared Collazo
5 stars! Great Service!Ordered online and picked up at store.Thanks Fed Ex! :)
