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June 2024 by Dawn I.
My benefits are expiring soon and I was in desperate need of a new eye exam and contacts. The administrator who answered the phone let me know that they were fully committed as far as appointments but that she could probably take me as a walk in after lunch. I showed up and after some very brief paperwork I was able to get in to see the Dr. right away. The exam was quick and painless; Dr. Melanie was so much fun, cracking little jokes here and there and completely putting me at ease. They even had my contacts in stock so I was able to leave with everything I needed. I'll definitely be back when it's time for my next exam, thank you Dr. Melanie and team for a great experience!
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January 2024 by Lisa Adams
I have always enjoyed seeing Dr. Laura for my eye care. All my eye care is completely taken care of in one place. I enjoy the scheduling they provide and the staff are always helpful. Thanks Dr. Laura!
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October 2023 by Quinn
Cycled through never ending loops being unable to reach, optometrists voice mail is full.
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August 2023 by Alexa Alvarez
I want to recognize Caleb for his exceptional assistance at Costco optical this afternoon (8/7/23) when I came to pick up my grandson's new glasses. His new prescription is very close to the previous prescription but we needed to get new glasses since he had broken the frame. I was able to find a frame from two prescriptions prior and brought them to Costco to see if they could swap the lenses to have as back-up. I asked Caleb if he could help and he happily and without hesitation did so.This saved me having to get a second pair of back-up lenses, which was a big help. Thanks so much, Caleb!!
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February 2023 by Emily P
I had my first stress-free optical appointment ever here last week. Calling and scheduling was easy and the receptionist takes the time to leave a reminder on your phone the day prior. Not only was she professional, nice, and honest but so was Dr. Laura. The appointment itself was quick, thorough, and easy--in spite of my being a couple minutes late. Additionally, never once did I feel pressured to buy anything. Now, I have a prescription that is good for two (!) years and is in Costco's system in case we move again. I'm very pleased with my experience.
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December 2022 by Steve W.
Costco Optical (not the optometrist) in Vacaville is deplorable! I purchased three pairs of glasses: two Mont Blanc glasses (1 reading and 1 everyday) and one Burberry glasses (sunglasses). The Burberry glasses are fine (except they do not make sunglasses with bifocals), but both Mont Blanc glasses broke--one within a month of purchase. Costco refused to fix or replace them, stating that due to the bargain pricing that they do not warranty them. Six hundred bucks down the drain! They don't even have replacement frames; it would appear that they sell discontinued items, i.e. junk. I will never purchase glasses from any Costco Optical department, and I would strongly caution anyone from purchasing glasses from them. To reiterate, the optometrist is great, but the optical sales department is horrible!
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March 2022 by Angelica I.
I had such a great experience with Dr. Laura and front office Alexis. They both took me in quickly and Dr. Laura was very thorough, answered all my questions, and friendly!
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January 2022 by Joven A.
Watch out VSP members!!! Costco Optical Staff will tell you they are in network of VSP, but they are actually not. Good thing I know my VSP insurance coverage and benefits. Optical Staff will act like they are in network and will tell your coverage (not the true coverage), and if you don't know your coverage, you will end up paying more out of pocket expenses. I complained to the manager / supervisor about this deceitful act. This is a misrepresentation and they will be legally liable for this. A class action lawsuit is in consideration. If you are a VSP member and have utilized Costco Optical, feel free to message me at (707) 718-2723.
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November 2021 by Julianne Reineman
Cameryn( sorry on the spelling) was fantastic in optical. He took his time to help my 14 year old daughter pick out her 1st pair of glasses. The right color and fit! So so nice. I will now always get glasses from there. 5 stars for him and the team there. He explained everything to use. Just a very lovely experience all around. They said it would take 10 to 14 business days and only took 2. Very impressive. Since it took 6 weeks from her eye doc. The glasses she got from her eye doc after waiting 6 weeks broke in 2 hours. So went to Costco instead. Very happy.
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August 2021 by A K E.
The Optometrist was super kind and patient even with some less than savory customers demanding her time although she was very busy. She asked a lot of questions regarding my comfort which made it easier to give feedback on what type of lenses I need. The appointment took about 20-30 minutes and it felt like less. To make the appointment I called twice but kept getting voicemail so I left a message. I did eventually get a call later in the week to schedule an appointment. However, prior to the returned call I decided to just go in person and make my appointment which luckily she had a cancellation and I got to go same day.Most affordable eye exam I've ever had although they didn't accept my insurance so I had to pay out of pocket.
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June 2021 by John A.
This place is a way too busy and barely ever able to get an appointment. Appointments were booked out two months, Costco used to be the go to place when you needed to just walk in and get a check up done quick.
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March 2021 by Alisa S.
First time going to Costco optometry and it was an average experience. The staff were super nice, but Laura was okay and kind of rude. She called out my name, butchered it, and said whatever the name is. I brushed it off, but I should have said something. The appointment was fast and straightforward. I would not be coming back to get my eyes checked again.
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November 2018 by Sharon Reynolds
Great staff!!! Very patient! Love this place.
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November 2018 by Stephen Dudla
nice people
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November 2017 by Aaron J Garcia
Customer service here is the best out of the Costcos in Solano County. Although, there is never a time I'm here when it isn't crowded--and with crowds brings many cringeworthy folk. Maybe twice or so I ever experienced poor customer service here the past 5 years or so. Selection tends to be more compared to other Costcos in the area.
