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March 2024 by Adriana Griffin
Woke up on Saturday to find my tire flat. Practically brand new AND an AWD. The dealership could not repair and offered to order a replacement for $300!!! For ONE tire. I called around, and thank goodness Daniel answered at Big O Tires. He was able to repair it and saved me the money and time of replacing ONE tire. I can't thank him enough for providing such awesome customer service!
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March 2024 by Viriathus
I came to Big O Tires with a misdiagnosis from another shop. Daniel exhibited an overwhelming amount of patience for me as someone who is not mechanically savvy in the slightest and walked me through what the actual problem was with my Camry. They did all this and when I was expecting a bill for the time spent finding the issue, he told me it was all good and to have a nice day. Highly recommend!
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March 2024 by Tammy Duncan
Great customer service!
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February 2024 by Victor Artache
I've purchased tires at the Big O tire store in Vacaville for the last twenty years. Tires and brakes for my Camry, Honda Accord and two Toyota Tundras. They have always been very professional, quick and pleasant to work with. I highly recommend that you consider having your vehicle serviced at Big O tires.
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February 2024 by Steve Korn
Having used Big O for a variety of services over many years, I called to get a cost estimate for an oil change and after providing the exact model of vehicle as asked, I was given a quote. I then confirmed an appointment time. When I arrived I was told the price would be $40 more than I was quoted and was told this was due to the needs of my vehicle. However, when they gave the quote I had already provided information obout my vehicle (which they asked for) and assumed the quote was specific to my vehicle. They never mentioned that the actual cost might be higher than the quote. However, they informed me the oil change also included tire rotation and balancing. I explained that I had just had my tires rotated less than 3 weeks earlier and did not want or need these additional services. I was told that while these services would not be performed, the cost would remain the same.Nevertheless, I decided to have the work done and waited expecting that a relatively simple oil change would not take more than an hour. After approximately 90 minutes I checked on what was happening with my car. I noticed the tech tightening wheel nuts and he told me he had just rotated the tires. Despite my clear instructions that I had just had the tires rotated this was never communicated to the tech. I had to wait almost another 60 minutes while the tires were rotated back to their original position and the car was ready to drive.Despite spending 2 1/2 hours waiting for what was to be a simple oil change, including at least an extra hour due to their mistake, the only compensation offered was $10 off a service that cost over $100. I was not offered a heart-felt apology and made to feel that my time and longterm business was insignificant. Needless to say I will not be bringing either of my vehicles back to Big O.After posting this review Big O reached out to me. They apologized for their mistakes and offered to provide my next oil change at no charge. I appreciated their reply and their offer and will give them another chance. I am also increasing my rating from one to three stars.
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February 2024 by Angela McKinney
Have received the best service for my car. The employees are courteous and the work is always top notch.Thank you, Rico, for your special attention to my needs.
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December 2023 by Ron Erickson
Fast curtius service. Purchased 4 new tires and installation was completed in one hour .
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November 2023 by Dennis K.
Service over the past few years has really went downhill. I've had bad experience's at different times, with both my wife's vehicle and mine. Customer service was poor and the service to both vehicles was also poor. I left a review detailing what my issues were at bigotires/contactus. I never received any type of correspondence from anyone from Big O. Have since taken my business elsewhere.
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November 2023 by Felicia Palmer
Absolutely ?... kind... professional... explain all work with understanding
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October 2023 by SuJenna Griner
I am VERY hesitant to do anything with my car in fears of getting ripped off (being a women you know), but Daniel at Big-O tires here in Vacaville really was great. Not only was he kind, patient, and good at communicating to me what was being done to my car, he took the time to explain everything to me so I would understand and didn't speak to me like I was a child. I appreciate his help very much as well as the rest of the Big-O team for the 4 new tires and for fixing my starter!
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July 2023 by jungo b.
This Review Is To Warn Black People Especially Black Women , Do Not Waist Your Time And Money At This Location . I Paid For A Service That Was Done Inadequately . In The Process Of Providing Notification Of The Discrepancy I Was Met With Bad Customer Service By A Male Rep Whom Refused To Here My Concerns And Expressed Himself In A Dominating Manner With Extreme Sarcasm . I Was Automatically Labeled As Giving Attitude Because This Is The Label That Others Like To Put On Blacks To Have A Motive To Not Willfully Do WHATS Required Of Them . After Not Adhering To My Concerns I Asked For The Supervisor In Which Daniel Fenahbach Said That There Was No Supervisor There And That He Was The Supervisor As He Proceeds To Grab A Card And Toss It At Me Sarcastically Expressing To Me Quote " YOU CAN GO TO ANOTHER LOCATION " This Statement Is Further Proof Of The Disrespectful Unprofessional Conduct I Was Met With After I Paid For A Service That WASNT Done Right . THIS PLACE DOESNT DESERVE A STAR BUT I HAD TO PROVIDE 1 IN ORDER TO PROVIDE REVIEW
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July 2023 by M P.
Rico and Mario went out of their way to help us on a super busy day. We couldn't have gotten on the road safely without out them and their expertise. We will come here in the future for their trustworthiness, work ethic and customer service from now on.
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June 2023 by Marielos K.
Big O Tire in Vacaville are running an awesome business. Their staff are great. I need it four tires for my car Daniel Fabanich young guy and knows his job help me and let me know all my choices. Thank you so much for your help. God bless all.
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May 2023 by Richard G.
Big O Tires in Vacaville is awesome. I needed tires for my travel trailer, but they did not have them in stock in Vacaville. They actually sent one of there technicians to Richmond to pickup the tires I needed and installed them the same day. Now that is what I call customer service. Manager and technicians are friendly and professional. They go out of there way to take care of your needs.
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March 2023 by Janice Bailey
Ben was amazing and very friendly. Thank you Ben.
