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October 2023 by Tree Moon
The guy that owns this place is a real nutcase, as are all but one person that works here. No heart.
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August 2023 by Rose B.
My husband and I used this facility for over 3 years since moving to Vacaville just before the pandemic closed everything down. We had never been late on rental fees. Paid on time for over 3 years. Due to the Pandemic we didn't have a need to travel and only actually took it out once in 3 years to insure it was up to date with fluids cleaning and regular maintenance. Yes we visited it to insure everything was all good. We never complained or questioned the rules of the contract. While we believed we were in a good secure facility this January,2023 our 30' RV was stolen right out of the facility. My husband went to go check on it as we were preparing for a trip to Spring training since the lift of the Pandemic. I get a call from him in hysterics saying, "It's Gone!". WHAT? Our RV was stolen from behind a so called secured, Video monitored, Security on site facility. When he went to the office the lady at the office tells him "Well I don't know how that happened and I thought you may have taken it out but I wasn't sure so I didn't say anything because I noticed it gone a couple of days ago. It kinda made me think because you haven't been around for a while, but I got busy because I went to see my grandkids." WHAT? My husband immediately calls the police (awesome officer) responded on site asks to see the surveillance footage and all of a sudden, she states, "Well the cameras aren't working and have been down for a few days and are being worked on now..." Officer questions this then asks for security log off people coming in and out for the last 2 weeks. Response from her "Well the security gate is being worked on and I'm not sure if I can look up who came in or out..." Officer tells my husband something doesn't seem right but continues to help him fill out the report. Police recovered the RV (which is totaled) less than a day later. Now we are still dealing with the loss and insurance company since that day. These people were NO HELP and SHADY on top of that. They had the nerve to call a day later to ask for payment on our previously occupied spot and when I refused to pay for another month she indicated that per the contract we are supposed to give them 30 day notice. UNBELIEVABLE! I Told her when she comes up with the video and security logs I will come up with her 30 day notice. I would love to see you take me to court! Never will use this place again and don't recommend the facility to anyone! STILL IN DISBELIEF!!
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May 2023 by Matt M
Hours are ridiculous.. 830 to 6? Come on guys i used to be able to pull my trailer out like everyone else at 630am!
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April 2023 by Frannie V.
Have stored my motor home here for over ten years. All staff have been great to work with. I can feel my motor home is safely stored and they monitor 24 hours. A plus on keeping area clean and well lit. They keep up on making sure all units are registered and they have the information they require. Highly recommend renting from them. All storage businesses have raised their prices and all seem tremendously ridiculously high but if we want to have our toys to play with we pay the price. I believe I get m money's worth at Airport because I park my unit, go home and don't worry ever about any harm coming to my motor home.
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March 2022 by Tonja S.
Airport Storage in Vacaville is the very worst place you could possibly store anything. Do not put your stuff at this location, this place has the worst customer service. Rude help! And will do anything to over charge you. Please don't waste your time or your money. The old Site Manager Gina was great, this place has gone downhill since she left. Wishing her well with were ever she went. This new staff is horrible!!!
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July 2021 by Gina G.
i would rate a zero if i could. airport storage are a bunch of theives. at least in 2015-2016, if not theives they are idiots. they let someone take off with my recently deceased parents trailer, then lied when questioned as to where the video was , because yes, my parents paid extra for a spot with cameras because they as a small incident a few months prior. when questioned by the vpd they lied and said they couldn't find the video, who knows maybe they are in on it together.
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September 2020 by Vince F.
I've been parking here for over 5 years and my dad has been doing the same for over 10+ years. Always know that my properties are safe because of the managers (Gina) meticulous monitoring of the compound. She's always friendly and genuinely kind, but also a straight shooter. And I love that about her, she doesn't beat around the bush and tells it as she see's it.
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July 2020 by Cindy L.
Gina has been sooo amazing...I was in town taking care of my mother's estate and was able to rent a storage unit here with the perfect drive up location to store my memories and house hold items before heading back to Huntington Beach. Forever grateful to Gina and her amazing warm personality and phenomenal customerservice.... Thank YOU
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June 2020 by Taylor C.
Great place to use for your storage needs! Extremely clean and the parking stalls for boats, Rv's and campers are all great sizes with plenty of room to make your turns. The owner is an extremely nice lady. I wasn't sure if I could fit my boat in my RV access so I called to see if they had any spot available. She told me they had one spot and she would reserve it for now. With my work schedule I wasn't able to make it until late the next day and she still held it for me. My dad has been using the place for years. Best storage in my opinion.
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June 2020 by Gerardo Campos
Good peaple & one the best places to store you're things
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June 2020 by Maria G.
I have being a customer of this facility for over 10 years, they run a very good operation, they keep the place clean and well lit, you fell welcome and safe when you are there even in the middle of the dark winter evenings. I would like to also mention that the management is great specially Gina Mills, she is always happy to see you and ready to help you. I know that you have many optionsaround Vacaville to park your SUV, trailer or rent a storage unit , but you will never find a place like this.
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April 2020 by Debbie C.
Gina and the staff here are amazing, I have my motorhome stored here and I never worry about anything happening to it. Very safe and secure. As for the gate hours, they are amazing, we have had to come back in late, and the extended hours are a blessing. The prices are very reasonable, especially with it having a dump station, where others don't have that amenity. Great place would highly recommend.
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March 2020 by Mat P.
I rented here for 4 years while I was in the bay area. I really liked the convenient location between the bay and Lake Berryessa. I often went up and worked on my boat in the off season. They have a hose and an electrical outlet that you are free to use. The best part of this place though was the woman who worked the front desk, Gina. Gina was absolutely amazing - always warm, welcoming, and willing to help. I had a problem with my gate code one evening after hours and Gina came over AFTER HER SHIFT and let me in. Would absolutely rent here again.
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February 2020 by Keith
Convenient location. Getting in and out is a breeze.
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November 2019 by Rebecca Robinson
Gina is exceptional! She’s incredibly helpful and always greets us with a smile. The facility is very clean. We are moving and will keep our storage unit there even though there are closer businesses. We like it that much.
