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December 2023 by dreed10021 ..
It's a damn shame workers here profile. I work in retail so I know exactly what he was doing. As I was looking for batteries I looked at him and he didn't say anything. He just stops near me and ask everyone they're doing ok that walked by him. Not once he ask me if I'm ok or needed help. He just stood there until I walked to the cashier. If my girlfriend didn't need these batteries, I would have walked out. I've never had an issue here but this will be the last time I come here. Made me feel real uncomfortable!!!
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November 2023 by Eileen Uthe-Smith
Pacific Ace Hardware is one of the greatest stores in Vacaville. Everyone is receptive, polite, and super helpful. They have a great selection of variety gifts, paint, hardware, and gardening tools. If you can't find what you are looking for, just ask because you probably aren't looking in the right place.
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November 2023 by Jesse Davis
Ok this place is the best. Excellent inventory, and super knowledgable staff. Very helpful. A much better experience than going to a giant place like lowes where help is scarce.
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November 2023 by Richard Santos
I love this place it's been there forever during my child hood it's my go to place when I can't find something I find it here
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November 2023 by John Mastin
Had not been here in years. I forgot how nice it is to have people ask you if you need help. I will start going here more often. This store has a old school vibe. I like that.
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October 2023 by Aaron Hatcher (JaxonsDad10)
I love this store. Everyone is so helpful. You’ll get a sarcastic comment from one of the old timers from time to time but he’ll help you right after lol. It’s a little more expensive then your normal hardware store but the knowledge is priceless
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October 2023 by Diane D.
Excellent service! Everyone was so kind and helpful! I felt that I had gone into the Wayback machine to a time when everyone was kind, eager to help and knew the store so well! Love this place!
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September 2023 by Roo R.
Team member Thomas helped me out with a problem and went to go get the manager Ian . Thank you so much to both gentlemen for handling this situation very professionally.
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August 2023 by Calvin Robertson
It was an amazing experience! Shout out to Owen & Joelle. Owen helped me find a new smoke detector & drill bit set and he was friendly, polite and most importantly, he was knowledgeable. Joelle rang me up and got me signed up for the rewards program. That went super smooth. The staff were friendly. Another thing that stood out was there were employees waiting at the 3 or 4 aisles waiting to help customers. You don't see that at the big box stores. They usually try to avoid you! Not at Ace! They also had delicious popcorn. Is it a bit more pricey than other hardware stores? Sure, but the experience and customer support is head & shoulders above the rest.
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August 2023 by Jeff Wilson
You just can't beat a locally owned hardware store. Staff is always available to help. Staff is always polite and friendly. If you need the hard to find parts to make repairs or install all new systems you will find it here.
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August 2023 by Joseph B
Made an appointment to meet with their Stihl specialist, when I got there, an older gentlemen and younger kid told me he just went to lunch. I told them I just spoke to Trevor the specialist and told him I’d be there in 30 minutes and he told me he’d be there. They didn’t seem to care. I asked if there was another Stihl specialist, they looked at each other with blank faces and said no. I asked how long Trevor would be on lunch, they said we don’t know.No sorry or apology, they didn’t care one but I wasted my time coming there.Felt like I was at Home Depot. Definitely made me think twice about if Ace associates are better than Home Depot. Always thought so, just maybe not at this location.
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August 2023 by Revy L.
I love going to this Ace Hardware Store. They have excellent customer service and have items that you sometimes can't find at other big box hardware stores. Most of the employees are very knowledgeable and will help you find what you are looking for. This is also helpful when you're looking for stuff that you need right away vs. waiting for it to be shipped from Amazon.
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July 2023 by Tina Ramos
Best local hardware store. They seriously have everything including good BBQ sauce and French fry seasoning.
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July 2023 by Daniel Plumb
Lights were out due to power pole down but they had flashlights by the door and plenty of help around the store found everything I needed and more. I love this place!
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July 2023 by Phyllis Lando
Thank you Ryan for your generosity!!! I painted my stained wood trim and it looks like I sprayed it on. It’s beautiful!! Ryan helped me with supplies and my success. He even had a young man help me to my car- Life is good. Ace hires knowledgeable and the best people. They all have great attitudes and enjoy what they do. Thank you!!
