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November 2024 by L, DELGADO
Beaware, this is not a corporate store! They push products and extra services on you in rapid order by falsely saying they are free. Despite being told repeatedly, it is free, month after month you see lots of extra charges on your bill. After talking to Verizon on line I discovered that promotions can suddenly end a month after you added something and then your bill goes up. Examine your bill for a few months and you will see that the free item(s) has tons of charges each month. After the 36 months you will see you are paying over $360 for the free item. Save yourself a lot of headaches and skip this "fake Verizon" store and go directly to a corporate store just across the street.
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July 2024 by Jack Caselles
Victor was a phenom in the retail business. His answers were clear, he had our interest in mind at all times. Give this man a raise.
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March 2024 by Roberta Aspaturian
Karina is the associate you need to see at the Verizon store in Upland, Ca. She is absolutely wonderful. So professional and so helpful. You won’t be sorry.
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March 2024 by john winterswyk
I was in store today and was assisted by Karina, she was very helpful and extremely knowledgeable of Verizon products and services. She went above and beyond. If you are planning on going in store definitely ask for her you will not be disappointed!!!
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February 2024 by Lisa Mccoy
Lee was very helpful.
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January 2024 by Maureen G.
We got scammed at Verizon. Beware ! No stars , only minuses ! Beware of the smooth talking salesman trying to line his pockets ! This was at the Colonies near Target.I have been a customer for years, but they have no respect. Do not give them your money ! I tried to contact them. No response. I was told I had to give a star. They are CRIMINALS!
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January 2024 by Ryan Alvarez
Needed a quick question answered, showed up 30 minutes before closing and the store was already closed. Guy standing at the counter wouldn't open the door. Weird store
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January 2024 by yong kim
Honestly bad customer service.
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December 2023 by David J.
Karina helped me and my family. Her service and knowledge of the product was amazing. We spent a short time there and was one our way with a new phone. She explained everything so well that we needed to ask no question. Matt is a very happy young man. Thank You Very Much Karina for the amazing service.
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November 2023 by ashley garcia
Went to get a plan. Was told I get 2 free phones when I switch which was a lie! Came back 2 days later to get my phone since they didn't have it in stock. They said I had to pay over 300$. Why tell me I get a free phone then have to pay for activation and idk what else. I got the run around and now I feel like cancelling. Phone is a 2021 Motorola not an IPHONE! it already cracked I called to get it repaired since im paying for 50$ INSURANCE for each phone! They said i cannot because they don't have the screen in stock! They wanted me to buy another phone. Wish I was told all of this when I asked instead of waisting almost 500$ was told FIRST bill will be a little over 200$ it was apmost 400$! Had to call and get the fees waived! thanks for the run around. SECOND bill would be 170 which again was a lie. When I talked to customer service they said it's 240! I don't understand why u would tell your customers in store that their bill will be a certain number and when it's not u act surprised. Needless to say I'm pissed especially in this economy I just wanted honesty instead they just try to sell u anything not bolted down ? BE HONEST WITH YOUR CUSTOMERS
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November 2023 by Lizza L
Much appreciated for the patience and answering all the questions! Thank you for getting me a new phone Denise!! Can't thank you enough for getting everything process for me!
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November 2023 by Gary Miller
Great staff. Expect an hr wait for the folks in front of you….. but not bad. I would recommend
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November 2023 by Jason Munoz
Customer Service was great. Team was very welcoming and communicated everything in detail
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November 2023 by Dennis L.
Should have read the other reviews. Employees try to scam customers by adding additional chargers and won't sell phones without $150 markups. Go to the corporate store in Rancho and let this place go under.
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October 2023 by Rolando Perez
Terrible service one guy working
