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February 2024 by Elin H.
Unfortunately, I'm not gonna waste my time to write the details of what happened with me, but simply very bad service they are liars once I came back to the store the next day to exchange event because it's short and 83 old disabled woman. Once she had a client in the head she slips from the other side they said no you'll have to raise that the bottom of the mattress and once you raise the bottom of the mattress, the back goes down not only that they lied about everything and the way they treat us when we came back to the store very bad and the store manager when he saw us he left his desk and he went to the bathroom to hide for for a while he came back. He still was talking to the salesman and he ignored us. Unfortunately, I'm not gonna waste my time to write the details of what happened with me, but simply very bad service they are liars once I came back to the store the next day to exchange event because it's short and 83 old disabled woman. Once she had a client in the head she slips from the other side they said no you'll have to raise that the bottom of the mattress and once you raise the bottom of the mattress, the back goes down not only that they lied about everything and the way they treat us when we came back to the store very bad and the store manager when he saw us he left his desk and he went to the bathroom to hide for for a while he came back. He still was talking to the salesman and he ignored us.
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February 2024 by Tony ..
Service is horrible! I would not recommend doing business with these guys. I called and dropped a $4,000.00 order in the salesman's lap over the phone, paid by credit card in advance, and asked that they pick up my old mattress and bed frame. The sales guy said yes, it's one to one, we'll pick up what you are replacing. When my order was delivered, the delivery guy copped an attitude because he didn't want to take the old frame. First he said it wasn't the same kind of frame. BIG FRIGGEN DEAL!!! Then I had him call the dispatcher while I called Sit N Sleep to tell my sales guy (Kent) what was going on. The dispatcher for the delivery people told me the truck was full and they didn't have room. THAT'S NOT MY PROBLEM! They wanted to leave it, nails and screws and all, in my bathroom all over the floor. I asked them to take it outside at least. Sit N Sleep called me back and booked a pick up for 2 days later. Then it rained. When the driver came back, he said "oh no......it's wet!" and proceeded to tell me I should have the city haul it away. He called his office like the last guy did, and left saying he couldn't help me. I will not be doing business with Sit N Sleep in Clairmont , CA anymore, or any location for that matter. I have purchased 4 beds from them in the last 15 years, but no more. I strongly recommend you find a more customer oriented company to deal with. These people don't give a crap about anyone. They are not interested in pleasing the customer and the drivers and delivery people they contract with are even worse. They told me to call them back when it's dry. That sounds like a company that has forgotten where their bread is buttered. UPDATE: Within one hour of posting this review I got a call from a lady named Narda in Sit N Sleep's Customer Service Department. She quickly addressed the issue and rectified it. This more like what I am used to with Sit N Sleep. I want to express my gratitude to Narda. Her actions will likely result in my considering another transaction with this company in the future.
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December 2023 by Nick Y.
I recently purchased a new king size bed from sit n sleep. The service I received from Kent was top notch. I went in not knowing what I needed but Kent walked through all the different options and broke down what I can expect from the different selections. He helped me find the best bed at the best price. I haven't slept this good in years. I no longer wake up in pain or soreness and am sleeping through the entire night. I am so happy with the service I received and am so grateful for Kent. Please if you're looking for a new bed you will not be disappointed. Kent helped me get the right bed for me and even did his best to stay in my budget. You can't really put a price on a good night sleep. Thanks you Kent.
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December 2023 by Hugo Y.
Great deals! Great customer service! 2nd time shopping sit'n sleep and Rich pixxin was awesome.
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December 2023 by Jaime G.
Mr KENT Sold us , we went to sleep number and other locations to try out some beds . We walked in to our last location on central with Kent and He was as honest as they come and told us the blunt truth , my wife asked question after question and he had a absolute answer for her . I'm actually glad we drove here we saved about 4 grand and got a better bed and he informed us about everything else and the fixings with sheets , pillows , mattress protection the smart life app and he even gave us his phone number to give him a call for any questions Thanks KENT . Thumbs up to SIT N SLEEP . You're killing me LARRY !!!!
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December 2023 by Michael G.
When you get there ask for Kent. He helped us through the whole process. When my wife and I entered the building we had no intention of buying anything, just as we did in the 3 businesses we entered before Sit n sleep. We were remodeling our home and didn't need a bed for at least another month. However, Kent first wanted to know about us and our sleeping habits not our budget. He measured us on a machine designed to find our own individual pressure points that are pertinent to good sleep individually. None of the other stores asked us to do that. It was the first thing he asked us to do. I didn't know what my pressure points were. So I learned something about myself in the process and the process hadn't even begun. This gave my wife and I an idea of what type of bed to look for. So we did while Kent helped other customers in the store. No pressure to buy. Once we found what we were looking for we looked at price, availability and our options. In the process Kent showed us the current company specials available on better quality products with better pricing. We needed 2 beds total. One for our guest bedroom and one for our own bedroom. In the end, we bought an upgraded floor model for the guest bedroom and the price went down 1,000 from what we thought we could afford new. So we did. Then we bought an upgraded master bedroom mattress from the one we were looking at because it was delivered to a home on one day and returned two days later and we received a 50% savings on that mattress because it went out and came back. So we bought that. All of these options were presented to us by Kent or we would not have known about them. Since we were remodeling our home and didn't need a bed for at least another month or so, we needed sit n sleep to store them until we were done remodeling and that was no problem and no additional cost. Lastly, the date we established for delivery was next Saturday and the remodel finished early with the new carpet is being installed tomorrow. So I called Kent and asked him if we could push up the date of delivery. He said how about Sunday. I said you deliver on Sunday. He said yes we do and we can do it this weekend. I said great. How can I thank you. He said you can help me spread the word by filling out a yelp form. So here we are. To Kent: Your the Man! To Sit n Sleep: You are NOT killing me Larry!
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October 2023 by Doug Alvey
Rich is the man! Great service and a great price, which is why SnS is always our go-to for mattresses. Thanks again Rich!!
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October 2023 by Lynn H.
Fun time.... Rich made the experience so easy. Highly recommend his expertise. He was willing to take the time to show and explain the different types , options and the differences in mattresses. At first I was stressed to go out and purchase a new mattress but his help made the job easy. We ended up getting the King Koil Rosewood med king with the Frio cool pack and Infinity cool pillows. Thanks Rich..... Larry owes you one for salesmanship. Thanks again Lynn and Pam
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October 2023 by Barry Lipsky
We had the best experience with the Sales Manager Kent Siria. He was extremely helpful and informative and patient with my wife and I as we navigated what mattress was best for us. I would recommend Kent ti anybody who is in the market for a new mattress. He was simply phenomenal and we are so happy with our final decision Thanks. Barry
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October 2023 by Madelyn Pipo
Kent was wonderful in helping me get into a brand new queen mattress with an adjustable frame for a great price! He made sure I knew about all the discounts available to me and gave me multiple options to choose from. I was nervous about how to get rid of my old bed and frame because I’m a single mom with few resources. Kent took care of everything. I am so happy I went back to Sit and Sleep for my bed after getting my son’s here a few years ago. The return buyer discount made a difference. Thanks Kent!
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October 2023 by Ramiro Estrella
Rich Pinnix was awesome! He helped us pick our mattress in less than 20 minutes! He was very knowledgeable and a pleasure to talk to! Definitely find him if you need a mattress!
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October 2023 by MM
My husband and I needed to find a new mattress and we headed to Sit n Sleep in Montclair. Kent helped us immediately. He was attentive and informative. In the end we found a great deal on a mattress and adjustable base. My husband was having major surgery the next week and we needed the delivery asap. Kent made sure that was done. There was a glitch on delivery day. We called Kent and it was taken care of the next day! We actually need another mattress and base. Sit n Sleep and Kent will be getting a call this week! Maria and Bill
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October 2023 by Steve Black
Went in to just check out my options and sales. Left there with a brand new bed for my mother. Kent Siriano, the salesman, was very helpful and didn't try to sell me or my mother something she didn't need. Well done, Kent.
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August 2023 by Kara H.
Rich Pinnix made buying a new mattress easy, enjoyable, and dare I say, fun. He had a positive attitude and answered our questions with jovial jokes and welcomed banter. Thank you!
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August 2023 by Wendy Gutierrez
Kent was great. Extremely friendly and helpful. This is the best mattress I have ever owned. Thanks Kent for a great recommendation ?
