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March 2024 by Minka G.
No wonder this place has only 3 stars it actually should be a minus star. I brought my 92 year year old dad in the rain for bloodwork and saw a man walking out the door, had an appointment and the doors were locked. The door says they are open until 2:00 pm but when I tried to get in at 10: 50 they ignored my pounding on the door. This place is useless!
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March 2024 by Lucee V.
What is the point of an appointment if you are going to wait over an hour to get your blood drawn. Go to another quest. I have been to others in which it only takes 15 mins and in am out. All with an appointment.
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February 2024 by Sonia Gill
Very unprofessional staff. a person 80 years old with demencia. Is not willing to help
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January 2024 by Eddie Delsi
Checking in by phone is a good thing, makes things a lot easier and quicker ??
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December 2023 by Dan P.
First and last time here. Never will be coming back. Richard was extremely rude! My dad received a lab slip late in the day and one of the tests required him to be fasting but the nurse at his Drs. office said he didn't have to be fasting seeing as it was already late in the day. The young lady that drew my dad's blood went to ask her coworker if she can still draw him for those tests even though my dad was not fasting. The co-worker Richard said NO. My sister tried to explain to Richard that the nurses told us he didn't have to be fasting when he so rudely interrupted her and said "We can't draw blood for the test if he's not fasting" Again my sister tried telling him that the nurses at his doctors office that gave him the lab slip knew he wasn't fasting and said it was OK. But Richard didn't even let talk, he cut her off saying " We can't draw his blood if he's not fasting regardless of what you want the results to be!" My sister said "I didn't say anything about what I want his results to be" and with a raised voice he said "Yes you did, you just did!" My sister just said ok that's fine. Just to get him to stop talking.
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November 2023 by payton cooke
The wait is ridiculous every time I come here WITH an appointment. They must be understaffed or something, the wait room is always packed with everyone wondering why it’s taking so long.
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October 2023 by Monica Streeter
My doctor sent me to do some tests at Quest. I went without an appointment and there was a 3 hour wait, I decided to wait because they said it could be in less time. There is no one in front to attend to the public, you only register yourself at the machine. I saw that there are many people who don't know how to do it and there is no one to help you. After 2 hours they called me and told me that they did not accept my insurance. Because there is no one in front to give instructions to people, I would not have wasted 2 hours of my valuable time. There was an older man who just had to leave his specimen analysis bag and they made him wait 2 hours too, there are only 2 people who draw blood for so many people. Everyone checks themselves at the machine and no one comes out to serve you, the worst place there is, bad service, I will never go back there again.
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September 2023 by Yuan Navarre
3 hours for a drug test WOW¡!!! If have a nother one too pick from do it un organized place you should have a section just for blood work a section just for drug testing maybe this will go by much faster
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September 2023 by Jimmy J.
They make you wait just to drop off a specimen sample. I thought the point of it doing it at home is to be quicker and be able to just drop it off. This is so unprofessional they make you do this. I waited over 1 hour just to drop off a specimen sample
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August 2023 by Elizabeth P.
I haven't had bloodwork done in years and decided to go to this location. If you have an appointment, coming here is a very simple process. I made a morning appointment a few days ahead and was given email and text confirmation. For some reason it made two appointments for me at the same time, so the system may have glitched that day. I uploaded all my information in advance and an hour before arriving received a text message to click on a link when I arrive. I arrived 10 minutes before my appointment as recommended and checked in on their link which is way easier, I didn't even have to check in on their QR code. They don't have a front desk staff and just the digital check in station, but a woman did come out and went over a list of who was standby and who was appointment and helped anyone whos name wasn't called. The inside was clean and gave me DMV vibes, but it seemed like things moved pretty quickly. Maybe a couple minutes after my appointment time I was called in and the woman taking my blood was so friendly. I told her about my nervousness and how I've passed out in the past. She was very understanding and kept checking in on me while taking my blood. I was done pretty quick and received an email after with an option to create a Quest account and see my results in a couple days. This location was pretty busy for 9am on a weekday and most of the people were stand-by. I highly recommend making an appointment to get things done quickly and especially since there really isn't a front staff to talk to. My experience was great though and I would come to this location again.
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August 2023 by Chantel T.
This place was really disheartening and lacks empathy. I made an appointment this one, kind of far from my house because no other one had early times available. I arrived 20 minutes early, noticing everyone was having issues with their check in machine. There was no one in the front to talk to. I checked in after about 20 attempts, but it said no appointment found. I even had a QR code with the exact time, location. Finally someone came out and said my appointment was cancelled and they didn't know why! Frustrated I asked could I still be seen, and they let me know it was at least a two hour wait. Even other customers were like "let her go, she has an appointment," but they were rude and didn't try to be accommodating at all. I called the customer service number while I was there, who told me they were having issues with their system and it was down that day, probably causing my appointment to glitch. I told them this, and they said that's not possible. I couldn't make another appointment for another 3 weeks. On the good news, the girl who took my blood was friendly, but they really need to improve their system.
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July 2023 by Alexis Hernandez
Very rude lady, not at all nice/compassionate. Very slow and rush people out
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June 2023 by Laurie S.
It depends on which one you go to. I use the one on foothill Blvd by the Walmart shopping center. And I love it!!! They're always kind to me. Unlike the one on Lemon , which I was treated real bad bad by a lady doing my blood work. And it can change the results of your blood work when you're under stress. So I only return to upland now.
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June 2023 by Samantha E.
Made an appointment at 7:40 am 2 days before the day of the appointment. Came at 7:30am and was not seen until 8:40 am. There is no receptionists to speak to and when I saw a phlebotomist walking by to ask what's happening they would ignore me. They kept taking people who came after I did and with a later appointment time. My name had still been on the screen so I had complained to a staff member that I was waiting an hour and have been getting skipped. When I finally saw a phlebotomist she had apologize and said that they just take people out of order all the time. Many of the other patients in the waiting room had the same issue of getting skipped repeatedly. Quest needs to reorganize this store. All other quests I have been to have been great!
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June 2023 by Natasha W.
Terrible, no staff. Terrible check in process, staff doesn't know what their talking about and they skip over people because their short staffed always running behind. I tried to have patience with them but it's very frustrating. My appointment was at 2:20, a staff member told me to check in with a fake number to join the stand by list so hopefully I could be seen sooner. The kiosk gave me a number. An hour and a half later this lady comes out and said the system doesn't recognize numbers so I would have to get on the stand by list again putting me back at the bottom of the list regardless of them telling me what to do and not honoring my actual check in time. I leave and come back at 2pm the board says I'm checked in and that same lady takes three people ahead of me saying the system doesn't recognize me and I have to check in again regardless of the fact that I have been checked in for my 2:20 appointment since 11am. Last time I came 4 years ago I had the issue.
