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March 2024 by Shaun N.
I've attempted to call your location 4 times 909.931.9996 and no one answers the phone. The call eventually disconnects. The website shows your house are 8am-7pm and I've repeated called at: 1:57pm 2:01pm 2:07pm 2:09pm All placed on: 3/15/24 Updated I received a returned call at 2:13pm
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February 2024 by StaRsS_T1G3R
"I want to share my recent experience with Pep Boys located on Foothill Upland. Although not all Pep Boys locations are bad, this particular location charged me $100 for an engine diagnostic and gave me an estimate of over $600 to fix my vent valve. I went there because of a fuel cap open warning that popped up. However, a month ago, I went to the Pep Boys located on Chino Hills for my car maintenance, and they were super nice and fast with their service. But this time, my experience was very bad. On my way to the Foothill Upland location, I decided to put some gas in my car, and after filling my tank, the warning disappeared." So disappointed. Service was slow, and the guy named Ruben was rude.
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February 2024 by Michael Salisbury
Excellent service and friendly and helpful staff
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February 2024 by Daniel G.
I called to look up a part for the following day. They had me in hold until 6pm. They hung up on me. I called back and no one answered. I kept calling but nothing. Lazy lazy lazy workers!! I used to live this place but auto zone has a better customer service at this point.
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January 2024 by John Mccarthy
I've been a customer of Pep Boys probably for well over ten years. My most recent visit was to replace the light bulb in my car. Overall the service was great and the staff are friendly.The location were my car was getting serviced is still in a transition since the company decided to lease its space to Advance Auto Parts in 2021.I believe this is continuing to cause confusion for all customers of Pep Boys, including me.While I may not have all the details correct, this is my understanding. In 2021, Pep Boys decided to separate its service business from its parts business. The parts business would be owned by Auto Plus Auto Parts, while Pep Boys would retain the service s business.Pep Boys then leased the retail space that previously housed its parts business to Advance Auto Parts at about the same time.To many customers, it appeared as though Advance Auto Parts had purchased Pep Boys and that is not correct.Move ahead to Jan 2024, and the Pep Boys where I had my car service still under development. I say under development as there really wasn't a comfortable place to sit while they worked on my car. While they had 3 chairs, that's about it.I don't quite understand why in three years after making these changes the company is still working through this stuff. That sounds like poor leadership while the rank and file have to trudge through it.
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January 2024 by CG
My experience was ok! The service was fast but I would have liked that I would have been informed and reassure of the tires I bought and warranty info… the waiting area needs to be more welcoming and they need a restroom if people have to wait for more than two hours, like I did. Other than that, the most important thing is that it seems like my tires are working great. Personally, I don’t trust computer alignment (for some reason the alignment does not feel accurate), I might go back for a good deal only to buy tires but iffy about the alignment service. In just less than a month, the alignment is already failing.
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January 2024 by Angelica Buenconsejo
I came at a good time, mid morning weekday, and they changed my oil within an hour.
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January 2024 by R Mubbys
Great staff and hence great custormer service
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January 2024 by Eddy O
Very good experience I was at pep boys on foothill Blvd the guys there were very helpfull thanks Marcos
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January 2024 by Chris Ezrre
Always fast and at a fair price.
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January 2024 by Shazz Baric
Legit in and out no problems faster than estimated time and they hooked me up on current coupon which saved me 30% good pepes
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December 2023 by Ashley
Pepboys provides quality auto service in a timely manner and affordable
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December 2023 by jimmy clark
Thank you Jennifer & the staff & teamThey took me in with no appointmentHonored my coupon. Great service great price. Hard to find any more of these days.. thank you James my service tech for a smooth transition . Upland Calif , Location
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December 2023 by Kayd R
The guys were great to work with and did professional work
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December 2023 by Gerald Perri
I've been a Pep Boys customer for many years and have always had excellent service, with reasonable prices.