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June 2024 by Linda Corral
I coming over soon
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May 2024 by Thomas Laurent
Branch manager was very rude , unhelpful and with attitude. Terrible experience
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March 2024 by Sol Omo
03/15 came in to deposit my check. All 3 drive up ATMs were not working. One has been closed down for several months now.
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March 2024 by Sweet Pea Ranch
The service at chase bank on Euclid and foothill is amazing. It’s always busy but the tellers and staff are so nice and very efficient.
Denise helped me with copies of statements end of the year information. She was super nice and helpful!
Thank you Denise
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January 2024 by A D.R
Nice staff, someone bubbled their fountain
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November 2023 by Matthew Lopez
I tried to cash my check and they won't i been cashing my checks here for 2 years now they can't cash a hand written check all of a sudden. Never coming back to this trash place again stay away from this bank on foothill and Euclid.
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November 2023 by Aran Helga
Ran into a pleasant banker was willing to help
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October 2023 by Ryan B.
Horrible! Went to go cash a check from my job who uses Chase. They told me the verification didn't "match" and they can't call because it's not a "requirement". They lied.
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August 2023 by Love for all
I went to cash 2 checks, I had a valid chase credit card which suppose to wave the fees. The teller played it dumb and still asked me for $10 fee, andI told her that I have chase credit card, she said " oh" ...she is very inexperienced and cunning. The system is so slow, it took her for ever to cash just one check and declined the other for no obvious reason, so I took the same check and went to different branch and they cashed it...bad management ,slow system, inexperienced tellers, I will never open bank account with chase...This Foothill branch staff are socks.
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July 2023 by Misty C.
Teller Davina gives bad customer service. I have known her for a while since I have been banking at the Upland Chase branch since 2018. It all started with some casual conversation in 2022 when she was processing my transactions. I am in the bank 2-3 times per week. All the tellers know me. I said some things in our conversation that offended her, which was never my intention. They were not directed towards her, nor did I say anything I didn't already say to the other lady. The content of my comments surrounded weight gain by a fellow co-worker lady after 2 pregnancies. It was a factual and rather innocent comment by a middle aged woman such as myself. The assistant manager was made aware of this immediately by Davina and by me the next day. I apologized immediately that day of the incident and again apologized a couple weeks later when I saw her again. She never helped me after that. Instead she avoided me. Every time it was my turn at the front of the line and she finished with a customer, she would go on a break to purposely not service me. At first, I didn't think much of it, but it happened a few times. She did not even vouch for me for a transaction that I had previously done with her, for a new teller who didn't know me. I shared her behavior with the assistant manager who stated she would have a talk with her. Then it happened again the next day when I was the next in line and she did not service me. When I brought it up to the assistant manager and manager again, they both told me that if she didn't want to service me, she did not have to. The manager stated that she cannot force her to assist me if she doesn't want to. I was appalled at not only Davina's behavior but at both of the manager's response to the matter. Since when did tellers pick and choose who they want to service? I took it to the next level and filed a formal complaint to the corporate headquarters. They investigated the matter but nothing has been done to my satisfaction. She remains there at the branch and seems to have more work days than ever before. All the other tellers continue to be friendly as they always have been. No one seems to have a problem with me but her. She is half my age, a millennial who seems not to know what good customer services means. There used to be the saying, "The customer is always right." Instead, I am being treated with a cold stare whenever I am at the front of the line if she sees me and she states, "someone will be right with you." Once another teller assists me, she comes right back out to help with the line. She definitely is discriminating against her customers, picking and choosing who she wants to service. Personal grudge or racial discrimination? I go to the bank on a weekly basis, sometimes twice a week. This happens every time now. She did help me once and was very professional, almost robotic. But it was not without giving me a hard time about not having my ID present to be able to give me a balance at the end of my deposits. Her detailed explanation for over a minute seemed to be unwarranted as she obviously knows who I am, especially since she avoided me 90 percent of the time after the incident last year. She sees me in line and will close her teller window if I am next in line and she is the next available teller. So she has identified me without seeing my ID. I do see some new faces at the bank. They are extremely friendly and professional. Perhaps, Davina can learn to let go of personal grudges and learn how to be a better person from her co-workers. She should also learn to respect people that are twice her age and of color.
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July 2023 by Carlo Bravo
Uf I can give them a 0 I would. I deposited a business check over 10k into my business account and the teller said that it would be available this friday.... which would be a 2 day hold. I didn't want the ticket so I left. Friday came about and I noticed my check had a hold for the following Friday when I was trying to swipe my card on my business trip. Now their business checking department cannot help or verify those funds. I've deposited checks before in the same amount or higher. I'm stuck on a business trip with no money. I WILL be closing my business and my personal account and transferring all the balances to another credit card.
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July 2023 by Carlo Claudia
Uf I can give them a 0 I would. I deposited a business check over 10k into my business account and the teller said that it would be available this friday.... which would be a 2 day hold. I didn't want the ticket so I left. Friday came about and I noticed my check had a hold for the following Friday when I was trying to swipe my card on my business trip. Now their business checking department cannot help or verify those funds. I've deposited checks before in the same amount or higher. I'm stuck on a business trip with no money. I WILL be closing my business and my personal account and transferring all the balances to another credit card.
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July 2023 by Bob Charles
Henry is very knowledgeable and offers top notch service
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June 2023 by cleo banks
Tellers are always pleasant and courteous. The Guard is helpful.
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April 2023 by Doa Al
Beautiful and clean facility! Customer service was excellent. Took my brother to resolve his card issue and they gentlemen went above and beyond for us and resolved the issue.
