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March 2024 by Robert R.
somehow they have this scheme of combining old rotten oranges to a bag and not even on sale. i noticed that way before in 2011 that there is always one rotten orange in every bag but this time, half of my bag are bruised and they are not from travel mishandling(and if you look closely), they are of different variety than the fresh ones. and if you talk to the manager, they point a finger to the vendor. guess what, all 10 managers/branches have the same answer. the box looks clean and very attractive to customers but the hidden garbage inside those bags are just waiting to be tossed out by people who pay good money to a once reputable store like safeway.
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March 2024 by Marina J.
I give this store one star because of the nice little lady in cashiering. She's the only one who has a positive attitude. Otherwise, can you say lazy employees with attitudes? Everyone else purely hates working here. Here's a suggestion - look for another job!!! No one wants your horrible attitudes spilled onto customers. A person in bakery, attitude. A guy in deli, doesn't like being bothered and same with the sandwich and burrito makers. Plus, twice, did they share that they don't have tortillas for burritos. YOU LITERALLY SELL TORTILLAS AT THIS STORE! Get off your lazy f#*}{%'#^#' ing bum and get the tortillas in the aisle. And, today, I requested a breakfast burrito, and of course, no eggs. I have worked in customer service and it can be challenging and customers can be, at times, demanding. However, there are nice customers who become upset at the poor quality of service due to lazy employees with attitudes.
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March 2024 by Connie W.
Cut up strawberries purchased were not fresh and had bad taste. I don't recommend this location.
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February 2024 by Samuel R.
..... Nice Ambiance and a cool place for shopping.... Love the way they display the vegetables..,..
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January 2024 by JonnyBrav O.
If you have a disability and cannot walk do not come here. They don't have a ride on disabled mobility cart to ride on, go to Lucky's they have a couple mobility carts there. Also there is very little meat selection here, I would go elsewhere
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January 2024 by Dave Johnson
Only shop at this Safeway if you have no other choice.There are never enough checkers or courtesy clerks. Lines are very long, which makes the wait time very long too.The store is dangerous too. There are more security guards than checkers. Every time I have been shopping at this store there is some sort of safety concern to the general public.To reiterate...only shop at this Safeway if there are no other options.
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January 2024 by Rosina Dodd
1 checker is open with a line of more than 8, and self checkout is closed.
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January 2024 by Jenni Sherriff
This is a large and very well stocked store, but it is absolutely INEXCUSABLE for a store this size to have ZERO HANDICAPPED PARKING SPACES. NOT happy.
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January 2024 by HonestReviews
Safeway Decoto, one of the worse ones I’ve seen so far. Very few employees are nice (few as in 1 or 2)You can find the essential items, but other than that it’s not like other Safeways that have a lot to choose from.I think they can fix the store before it goes down the drain! Start with getting better management!There’s a black old lady there usually at nights, always with an attitude, I think if she’s so unhappy with her workplace she should look elsewhere, Honestly!Watch all them employees cry when Safeway closes and they loose them jobs.I would recommend the Safeway on foothill , it’s better honestly! I always find cool items there
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January 2024 by Glenn G.
Check your receipt. For the last year or so, the Safeway in Newark has been 'accidentally' double scanning at least one item per trip. I can't say they're doing it intentionally, but that never used to happen at all. Ever. That and some other reasons (pharmacy, EV charging, more) convinced me to switch to Union City Safeway. Things were great for a few months, unless you shopped in the middle of the day, when they only have one checkout lane open, and it's a 15 Items Or Less lane. When I have a cart full of groceries, what then? But the dreaded 'oops' double scan just happened here as well. On January 8, 'Joyce' scanned 4 bagged salads when I only bought 3. That's an extra 4 bucks for the store. I'm so generous. Does Joyce get a pat on the back for that, Safeway?
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January 2024 by Brandon L.
I went to this store today and I got a few items I accidentally clicked the wrong item at self check out and this lady named Jolene has nerve to accuse me of stealing the cantolope when one i accidentally added by mistake and there was no cantolope in sight her name tag said she was the front end manager I work for the company and the front end manager is not supposed to be in self checkout there is supposed to be a clerk there and on Sunday night I went there and I was being watched by the closing manager I will never shop in this store ever again I will just go there to get my prescriptions and that is it
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December 2023 by Kat D.
I normally go to the Newark store but decided to come here. Should have stuck to our normal routine. My son and I were doing some grocery shopping for my elderly parents, my mom has been very ill just started dialysis so we are home during the day helping out at their house. We came to shop late in the evening to avoid any people. My son was bored and so he kept himself busy as i shopped. Him being an 11 year old BOY was tossing his baseball cap around an accidentally threw it too high and it landed on top of the freezer section. My son wanted to use our shopping cart to stand on to try and get it but i told him no let's see if someone can help us. A older Filipino man came out from the back pulling a crate of merchandise, i apologized and politely asked if he or anyone else would be able to help get my son's hat. He said "what?" So i repeated what i said and he says in a very annoyed tone "why did he do that?" And the. Turned around and went straight to the back. After a few minutes he pulls one of those collapsable ladders and opens it up and pretty much throws it towards is and says "YOU DO IT!!! I'M NOT GOING TO BE RESPONSIBLE!" I was so taken back at his aggression. I get it , you're annoyed. Trust me, my kid got an earful but to behave that way after i politely asked and even apologized for me, is unexceptable. Our grocery cart completely FULL and for about 2 min i thought about walking out, but then i would have been petty like him. As i checked out, my cashier was the night supervisor and i asked her for the guys name she said she knew who i was talking about but couldn't remember his name and then told me with the type of complaint i had we would need to call back tomorrow. She apologized, which she didn't have to it wasn't her fault
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December 2023 by David Giles, Jr.
Poor experience at Safeway. Deli employees exhibited a lack of urgency. And to top it off, my donut had green spots on the bottom!
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December 2023 by Cindy P.
Ask for Ocean at the sandwich deli, he makes delicious sandwiches. I enjoy a turkey sandwich with Dutch crunch, bread and pepper jack cheese.
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December 2023 by Jack Rice
I had an awful experience while using online order pickup at this location. I ordered for pickup(15items) between 6-8pm. I got a notification at 6:20pm letting me know that my order would be delayed. Safeway online order pickup is only open/available until 8pm so naturally I was concerned and attempted to call Customer Service to find out if I would be able to pickup that night or would have to wait until tomorrow. Unfortunately I didn’t get that far because Customer Service picked up the phone and hung up on me 3 times. I then called the meat department in an attempt to get ahold of some kind of manager, the gentleman at the meat counter DID answer my call and was very respectful and transferred me to a manger, who then picked up the phone and hung up on me. I eventually cut my losses and went somewhere else.
