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2 - 4:30PM 9:30AM - 1PM
3861 Smith St, Union City
Post Offices
“Great customer service. I went for passport service - the entire process was so smooth and stress free. The picture taken here is 5 times better from external passport picture taking shops.”
“Always a pleasant experience visiting this USPS location. Staff if very friendly & knowledgeable. I've never had to wait a long time to get my work done.”
2 - 5PM 9AM - 1PM
160 J St, Fremont
Post Offices
“Great service, convenient location I'm glad was not closed, though one time a package was not picked up from here (to be shipped) on the same day even though I dropped it off before the cutoff time. That was years ago and it's only happened once out of multiple times, so I think it's alright.”
“It was my first visit to this location. It's a lot larger than the post office I usually use. It has a small-town, intimate ambiance, with the cherry wood framing and open, welcoming layout. I really liked the display of available stamps, so much so, I bought a few packs though I seldom mail envelopes. The clerk was very nice and helpful.”
“I've been to this office 2 times and always have stellar service from the staff. April has exceeded my expectations in both of my visits and has been patient with answering any additional questions I've had. In my visits, I only had a small piece of mail to send out, nothing too complicated, so didn't think much of what experience I'd get when being helped. I was thoroughly impressed and was greeted with the utmost hospitality. April is good at her job and making sure it is done right. She welcomed me to visit the office again and I'd gladly take the offer when I'm in the area with a mail errand.”
“Johnny from this post office is amazing! Helpful, kind, and customer service oriented. He helped me get a package to a buyer safely and securely. I appreciated all of your help. Sincerely, Claudia”
“As a Dublin/Pleasanton resident, I've used this post office a handful of times and I'm mostly satisfied with the service. Employees are quite efficient and quick at their jobs from what I've experienced. Lily is always great and provides great customer service, always polite and helpful. There's one woman (name I haven't retained) who sometimes works alongside her that could use a course on how to kindly speak to customers, she always seems to have a /demanding/rude tone about her when answering basic questions. Why take your stresses out on polite and paying customers? I choose to go with whoever ELSE is there because just speaking to her gives me anxiety.”
“The ladies at this establishment are so sweet and recommend better packaging for cheaper pricing ! I always go for my shipping needs i have family across country !”
2 - 5PM 9AM - 1PM
43456 Ellsworth St, Fremont
Post Offices
“I would like to give a shout-out to Grace. Came here today to activate a mail box my son had applied for online. Grace was very helpful, guiding me through every step of the process to get it activated. Despite being the only staff at a busy branch office, she was super patient, thorough, and very friendly to everyone.”
“Brought in my passport renewal forms and they helped me get the right envelope, staple my photos correctly, get a money order, double check the forms and shipping labels, and gave a tracking receipt. Incredibly helpful, I believe the clerks name was Catherine”
“This Post Office is located in the San Leandro Plaza and is open on Saturdays!!When I do have to mail a package, this is where I go!! The main reasons for that is that they usually have multiple windows open and they are open on Saturdays, the only day that I really have time for this. Now, sometimes on said Saturdays there's a long line here, but it moves along decently.The postal workers here are friendly and polite also!!”
“Passport service is excellent in this post office. Passport clerks are very good natured. I submitted my passport application at this post office last Monday as a walk in customer. They also provide passport service without appointment every Monday and Friday. Keep doing the good job, it’s helps people a lot. I recommend people to go there!”
“Never had a problem in this location. Especially happy with the service after bad experience in San Leandro Manor PO. I spent less than a minute to confirm my new address.”
“It’s okay. I like the ones that have the self service station as it’s much easier and this one does not have one. Still able to do what you need but be prepared to wait and stand in line for a good period of time.”
“Alicia was Awesome to everyone. Do they know they have a homeless guy in front..?? (..wearing a ? tutu..talking to himself..)? I think he needs housing & help.. Hello Menlo??”
“This USPS location has the nicest and friendliest postmen and postwomen. They let you borrow their pen and markers, and are patient enough to share your most affordable options. I come here all the way from union city!”
“I want to say, the staff is so kind and professional at this location! I lost a receipt a few weeks ago, and I couldn't see her name but the lady on the very right hand side booth bent her back trying to get my receipt I lost. Literally so kind and professional. She didn't seem annoyed at all and the nicest. I can't thank her enough for the help she gave!”
“Came in for a walk In appointment for the hours of 9-10am. There was a long line as expected, but what I really appreciate is as it was getting close to 10am, Ms. Irma and her staff did not turn those who were waiting. However. She came out and explained the options of waiting times because they do have to serve appointments too. She walked the line answering questions. I really appreciate her not turning us in line away after walk-in hours were over. Mr. Eddie processed my application in a timely manner and was very friendly, humorous and nice to chat with about traveling. I highly recommend to come with your photos & copies of Documentation as it speeds up the process when you go to the back. They all have excellent customer, thank you staff”
“My recent visit to the US Postal Service for a change of address was a mixed experience. The process itself was fairly simple and efficient, which was a relief. However, my observation with the Customer Service left me with conflicting feelings.
On the one hand, the representatives were undeniably friendly and welcomed each customer but on the other hand, I couldn't shake off a disconcerting incident I witnessed. While waiting in line, I overheard a customer, whose native language wasn't English, seeking assistance regarding fragile items. The customer selected yes, when they should’ve selected no on the keyboard. Unfortunately, they were advised by the representative to bring their own interpreter if they couldn't communicate effectively in English. This struck me as somewhat insensitive and disappointing.
While I understand the practical challenges faced by the establishment, it's crucial for them to offer language services to accommodate diverse customers. Expecting individuals to bring their own interpreters seems impractical and burdensome. The availability of toll-free numbers for language assistance should be actively promoted and utilized to ensure equal access to services and although this would require additional steps, it’s something all establishments should do.
Overall, the US Postal Service seems to strive for kindness, friendliness, and professionalism, but there's room for improvement in addressing language barriers and ensuring inclusivity.
On a positive note: I really enjoyed their large selection of greeting cards and the person who helped me was supper kind in explaining the process of changing my home addresses ?”
“This post office was clean and well supplied. The staff was courteous, knowledgable and efficient but as usual for post offices... short staffed. As a family member of a retired postal worker, I am aware of how they pile on the tasks and every task is timed and scrutinized. They did a great of helping everyone in line.”
9AM - 5PM
4260 Business Center Dr, Fremont
Post Offices
“This is not a retail location, so customer service takes employees away from their tasks so service can be a bit slow.However, you can drop Priority Mail packages there before the last Oakland truck leaves (don't expect a scan, the bins are on the dock), and they can get you mail pieces that need a signature if you have the paper from the mailman.”
9 - 11:30AM 12:30 - 5PM
921 Manor Blvd, San Leandro
Post Offices
“Not sure why everyone is giving my man Kyle a hard time but he was very welcoming and helpful! Small USPS but gets the job done and nice older man Kyle was talkative!”
1 - 2PM 10AM - 12PM
1765 E Bayshore Rd suite f, East Palo Alto
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“This morning I was assisted by a very nice gentleman who was able to help me get my documents mailed out. I would appreciate your assistance in the future. Thank you so very much for your time and patience with me.”