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September 2024 by Susan Gibson
The staff was well informed, helpful and fun. Great products (recliners)
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August 2024 by Neil Lundy
$3400 couch broken three years! Do not go to this store ever! This is what you will have to deal with! Their customer service is horrible! I’ve initiated the service request and paid $200 around three months ago. The couch looks like this! They’ve came out twice to try to fix it, but both times there were some sort of issue. Now we’re waiting on the right parts to be delivered to the house because the store didn’t order the right parts for the technician to fix our couch. Do not buy anything at the store ever! You have been warned!
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August 2024 by Laura Stewart
The first location I called, did not have a floor sample for me to look at. The sales rep took the time to confirm another store had it.
I called the 2nd store and worked with Channel M. over the phone, then set up an appointment.
My appointment was perfect. She had things we discussed, on the phone, ready to show me. In the end, with her expert help, I placed my order for an oversized chair and Ottoman.
Channel's knowledge and good listening skills were excellent. She was delightful and had a good eye when it came to fabric for the accent pillow.
Perfect score!
Thank you.
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July 2024 by Mina Raufi
Chanelle and Carolyn were super friendly and helpful. First Lazboy purchase here and it was a great experience. Thanks!
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July 2024 by Noemi Guzman
Good experience
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June 2024 by Bertha Villa
A speedy visit, the ladies made it a short and simple process. The furniture is epic and the best in terms of comfort.
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May 2024 by darlene evans
They understood what I needed and showed me the inventory that would meet my needs. Whilen writing up the order I went back to just check it was indeed the set that I wanted. I did change the color but that was not an issue. Extremely accommodating
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April 2024 by Hertbert Villalobos Jr
Very helpful and knowledgeable and that made my purchase easy.
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April 2024 by David
Great experience going into the Union City Store and great sales people and very helpful
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April 2024 by ben liu
We were helped by Chanelle and Lesilie and they assisted us greatly on finding the right sofa and dining table. Additionally, they stayed extra late to complete the order. It’s been a great experience for us shopping here and we will definitely be coming back!
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April 2024 by Greg Nelson
Complete engagement in preparing a solution to our requirements. Looking forward to delivery.
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March 2024 by Violet Mackey
Very helpful great service
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March 2024 by Ellen Wang
The remote control looks like old with non-removable marks.
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February 2024 by Dorothy Hamilton
We spent a great deal of time, picking out the desired, dual powered loveseat with appropriate fabric, and we never rushed nor treated badly in any particular way. We really appreciate the time that Chanel gave to us and look forward to receiving our chair in about a month.
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February 2024 by Monica Cooper
Do NOT shop here! Absolutely the worst experience of my life buying furniture! I went in a dozen times to decide on the perfect sofa, and then the fabric. CHANELLE who is the store manager was also my sales person. To make an extra buck for her pocket in Commission, she downgraded the cushions that go in my sofa without telling me. Once I received it and it's hard as a rock, she refused to do anything to fix it so I started having to call corporate. Corporate says not their problem call the store, I called the store they say not our problem call corporate I keep asking to speak to her manager Who she says does not speak to customers and refuses to let me speak to her supervisor. After more than a week of going around and around between the store and corporate, she comes back and says that her manager is willing to allow me to order a new sofa to get the correct one, but I have to pay an additional 25% of the original cost of my sofa in order to get this done. I agree only because I have a sofa so hard it is painful to sit on and I'm just defeated at this point. I got a call from corporate that afternoon saying they're going to send me out the correct cushions and just have someone come install them. Seems like a much better thing, but when the cushions arrive they have only sent me 2 of a sofa that requires 3. When I call back I get somebody that tells me they can't order the 3rd cushion for 30 days. I have to ask to speak to a supervisor who has to go back and Speak to the original person that ordered them to realize that once again this is another screwup on their part and so she orders me a third cushion. I wait two weeks for last cushion to arrive only for it to be the wrong one. I now have two different types of cushions. I now have to wait again for the correct cushions. The lady from corporate isn't even exactly sure what cushions are supposed to be in the sofa that I ordered and is just randomly ordering cushions in hopes that eventually it will be the right ones.
