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February 2024 by Bart Grey
Jocelyn was great. I had to return a package and all I had was an email with a shipping label as an attachment. She helped me send the attachment to an e-mail address that would in turn send me a code that would allow me to print a shipping label. The process is a good deal more complicated than. returning something to Amazon through UPS and without her help I would have had a difficult time of it. Thank you for your patience Jocelyn, you rock.
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February 2024 by Mila Su'a
It was my first time shipping out packages. Jocelyn was such a huge help and was very patient and willing to explain things I didn’t understand. She was very kind as well.
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January 2024 by Jesus Angel Espinoza Hernandez
Excellent treatment and kindness of the person who helped me, it's a shame I forgot his name 10 out of 10
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January 2024 by Anonymous
Raheem was super helpful, but he is originally based out of Milpitas office.
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December 2023 by Mun Kaur
Raheem was super helpful, but he is originally based out of Milpitas office.
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December 2023 by Stephanie Michalak
Isabella was AMAZING. She was very helpful in helping me get all my documents printed. She spent about 20 minutes with me as I was having issues emailing my documents to her, but she was extremely attentive and helpful. Definitely will be back for any of my printing needs.
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October 2023 by Ruben Peinado
No customer service at all. Told the lady working if she could help me fax,since I never did it beforeShe never helped me one bitTold her I was having problems seem like she didn't care. I leftIt's not a place I would recommendWent to the ups store, and as i was getting help, 4 other customers from here walked inThey also said worse customer service. Give it a zero if I could
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September 2023 by Prayag Parmar
Refused to accept my return packaged in a shoebox. Fedex delivered the same shoebox in the first place but these people refused to accept.
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August 2023 by Rahul Kumar
The lady at fedex don’t have manners and racially discriminate peopleShe just kept me waiting on phone for a answer NO
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June 2023 by Lenore R.
Just put in a pick-up order for FedEX. They arrived almost IMMEDIATELY. The guy waited patiently while I was still affixing the labels to 12 boxes, 30 pounds each.I want to commend FedEx for excellent, speedy service and give a BIG shout out to a stellar employee, JOSEPH BRADFORD!!! Pick-up location: Hayward, CA
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May 2023 by Yiyang Zhou
This place is indeed a rip off. Took my box prepaid for drop off and they told me that it is a shoe box and they could not take it. They can offer me a box for $10. What, $10 for a box? I have to drive another 5 miles for a drop-off box. Please consider using UPS service instead.
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April 2023 by Bryan C.
Extremely slow service. I waited in like for 30 min with no movement. Are they asleep???
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April 2023 by Peter P.
Warning: They will force you to buy their boxes or go back home to change out your box. I had a used FedEx Express box to ship a small item back. The box was going to a friend that was 45 minutes away. I had a FedEx ground label and was about to drop it off but a FedEx employee stopped me. They said I can't ship a ground package label if my box said express because that will confuse the delivery. They said I can go home and repackage it or buy one of their boxes. I mean.. why can't I just cross out the word express on the box. Boxes are sorted by return label by the machine and not by box.
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April 2023 by Paul Meyer
Employees are friendly. The company is a joke. I sent an package to my doctor friend overseas and the package was lost I tried filing a claim but I got all the information and they couldn't help me because everything is on line. I don't have a computer and have tried my best to use my handheld phone without success. Don't waste your time and money using this company. I lost over 1000 dollars.
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March 2023 by Brandi P.
Staff is lackluster and not too helpfulSelf service fax $2.19 per pagePay before you use and you get charged afterMachine explains the process
