-
January 2024 by Cath M
The guy in Autozone help me his start with the letter A, thank youbfor helping me
-
January 2024 by Frank Sepulveda
I had a great experience at AutoZone in Union City California. I walked in to grab a couple of tools and then go to the counter for a belt. On my way to the counter. Eugene had asked me if I needed any help I said yes. Eugene took the car information and without even thinking of the belt routing he already had printed the belt route for me, which is going to save me a lot of time since the belt on the vehicle broke. I was going to pay I realize I forgot my wallet. He said we do have Apple Pay and he walked me through the first time I’ve ever used Apple Pay, which was pretty nice. It was a great customer experience. I appreciate the help. Thank you.
-
January 2024 by Mellina Marie
I came here to look for a car stereo. I asked the lady at the desk if they had any and that I needed help finding one for my car. She gave me a puzzling look and furrowed her eyebrows. She said they don’t do that with the most attitude ever. She asked the person next to her if they have that and he asked well is it wide or short I said wide, he said that I can check the back wall for the stereos they had. The lady continue to furrow her eyebrows at me and give an attitude while looking at me. When I walked away, I heard the lady and guy talking about me saying well she needs to know what kind of stereo first of all. Then another person came up to us and asked what kind of car I have while ordering kfc on his phone and then said well it’s going to cost a lot of money and too much work for me to even do it. But then showed me the phone mounts so I can “play music from my phone” in my car. These people were useless and rude and obviously cared more about their lunch than their customers. Sorry I didn’t come to your store with the knowledge of a mechanic, but since your AUTOzone I guess I thought you might know something about cars. As for the lady, she should probably fix her face when talking to customers before she pisses off the wrong person. Merry Christmas.
-
December 2023 by Steve D.
I live very close to this store, so I go regularly. The employees aren't usually super friendly, but they're fine. The store usually has what I need, so it works. Today I went in and saw an older white man named Eugene working at one of the counters. I asked him a simple question about an air filter and he got so annoyed that I bothered him. He said "the line is over there", motioning to the other person helping a customer. So he begrudgingly helps me all the while mentioning how people come up and bug him when he's busy. OH I'M SORRY! Did I see a store employee at the counter and made the mistake of asking them a question where THEY WORK? I've never seen him there. He probably only works the opening shift. Let's just say I will avoid going earlier in the day from now on. Dude needs a talking-to. Grumpy old boomer. Jeez.
-
December 2023 by Guangqiang Li
Store manager did not wear uniform or name tag, and was rude to customer.
-
December 2023 by A L.
autozone shipped me defective items, I went to this store to exchange. they said they cannt do exchange but return and then buy at full price. I told them just to do exchange because the defective items are part of the order, returning partial order will only refund the discount price but buy them again would charge full price. The so-called store manager told the other colleague that I did not understand. When I tried to explain to her the situation, they did not agree to exchange. I asked to talk to her manager, then she said I was disrespectful and refused service. All right. I was first very disappointed at autozone shipping defective items to me, I am more upset by this store's way of treating customers. It's them that are disrespectful!
-
December 2023 by Maria Guadalupe arias
I had a check engine in my car, so I decided to go to AutoZone in union city, right away employee Audrey greeted and did a diagnostic and I had a misfire so instead of sending to a mechanic he took the initiative to remove the spark plug and i had a foulty spark plug. My check engine light is off. This type of service is unique and I would recommend friends and family with high confidence. This service it set you apart from the other auto stores. Please make sure Audrey gets the appreciation and recognition. AutoZone thank you for having people like Audrey and Eugene that they care about people.
-
November 2023 by Lisa Moeller
Andrey Abutin saved me from spending way too much somewhere else. He is sooooo knowledgeable and gracious with his time. You better give that guy a raise fa real he deserves it.
-
November 2023 by Aaron Pierce
VEry helpful and they helped carry few items too, my car very cool people here.Id go here again not a hesitation
-
November 2023 by Chris C
Andre helped me out with a car battery issue. Help me reset my new battery, thanks! Appreciate the excellent customer service!
-
October 2023 by Cabrerj C.
Stop by Autozone today - i wanted to return the cordless polisher in favor of a corded one. I used it for 1 hour and decided it was not the hardware for me. Only had this for 2 days and i just did some polishing on headlights. Went to the store today to return it and Store Manager Eugene Payne talked to me in a commanding voice telling me why i'm returning it? Telling me that you can only return it if was damage, voiced raised, told me to buy only if you need it. Dont buy and return it if you dont like it. Gave me some excuses to assert his opinion. manager Eugene Payne, you convinced me NOT to buy things from this location
-
October 2023 by Gurbakhash Singh
Manager here is outstanding. Never over sells. Informative and smiling till end of day.
-
September 2023 by Vanessa Valdes
Andrei was very helpful and knowledgeable. My experience at this store was pleasant and fast. I will definitely be coming again because of how great Andrei was in helping me out.
-
August 2023 by Azuki W
The lady here seems like don’t bother me .
-
July 2023 by Ramona Quinones
I got the best customer service from Andrey. Kind caring and smart
