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April 2023 by manny
the woman who recently cut my hair did not do a good job, she left me bleeding actually. My haircut was too short and she unnecessarily thinned my hair (which i did not ask for) and put in random product which made the style look worse. I won’t be coming back again.Service: Hairstyling
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November 2022 by Chris S
DO NOT GO HERE IF YOU ARE LOOKING FOR A MENS CUT. Hayley was her name. If a hair salon doesn’t employ people who know basic mens cuts why are they offering the services? Neither woman inside the place knew what a Caesar cut was. But that was only disclosed after she was half way through the cut when she was asked why she didn’t do the cut correctly. I’ve been to 1000 places to get cuts, Supercuts, Great Clips, pretty much any other major chain of hair cuts knows what a Caesar cut is. If the stylist doesn’t know what it is then should say so before ruining someone’s head. It’s alarming that the woman would proceed to cut your hair when she didn’t know what the cut was in the first place and be astonished when you’re unhappy she did it incorrectly. Had been here prior and the women knew how to do it. Won’t go back. Literally the worst hair cut I’ve been given and that’s being nice. If a stylist doesn’t know how to cut your hair style and does it anyway should you have to pay for it? No. Luckily its winter I’ll wear a hat until I can go to a shop that has hair stylists who know mens cuts. Definitely will discourage others from going here too.
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July 2022 by Yan L
Hayley bleached and dyed my hair turquoise and did a wonderful job. With a trim, it cost $180.
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October 2021 by Jennifer M.
I was so excited to see when they opened a Sephora near me. When to my dismay from the first day the shocking disarray of this store and it took all my joy away. Why I wonder would a company open a store like the Grinches empty Christmas tree. You can imagine my dismay as I looked at the empty displays as I wondered yet again why does the person in charge have a job when it's clear this place is ran by someone no idea why they opened this store. Most lines are not stocked. I was in Santa Rosa two days ago it was full and sparkling clean. This store is reminds me of where products go to die. It's always a mess and not stocked. When they first opened I was so excited. Now I avoid this place and drive to Santa Rosa. PLEASE SOMEONE WHO THAT CARES ABOUT THE SEPHORA BRAND CLEAN UP THIS SHAMEFUL STORE!!!! It's not the local staffs fault they can't get products I'm sure. Also I went on the website to buy some products AND ITS impossible to use the search feature. Macy's.com her I come.
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July 2021 by Charlene Thompson
The service I had today was absolutely great. Yesenia was amazing and helpful my summer foundation never looked better. Thank you so much. Will return.
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May 2021 by lifewithemilyy
I just had a horrible experience at this Salon the girl that helped me did not know what she was doing she left my eyebrows two DIFFERENT sizes to the point that I just left because she wasn’t fixing them and I knew I would have to fix them by myself anyways. I have gone to this salon 3 times before with different people that did an amazing job and listened to what I asked for. The girl was nice but being nice won’t fix my eyebrows.
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May 2021 by Linda Drake
Lindsey Williams was so awesome
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May 2021 by chris bethew
Good place no walk ins
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April 2021 by Rach Navas
Love my lashes and my eyeliner..
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November 2020 by Angela R.
Literally the worst customer service experience I've had in a long time. The "supervisor" sat and chatted with the sales rep with both their backs facing me at the jewelry counter. I had to ask for the sales person so see a specific ring. Then when the first one didn't work, despite me still looking and waiting a solid five minutes to get their attention while they were chatting away because the sales person hadn't done something correctly with a previous customer, I had to ask again and they asked me to wait while they finished talking. Lol. WHAT!? In a time where you should want to sell because oh yea businesses lost a lot of money this year, they literally acted like I was bothering them by asking them to do their actual job.
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October 2019 by Sydney S.
I enjoy the quaintness of this Sephora shop, especially moving from the Bay Area and Stanford Shopping Center's huge, cold boutique, although beautiful inside. I was so excited to find this small gem where I could try various skincare and cosmetics at my leisure but it wasn't long before another type of chill filled the air. The sales team ( not all) but most and especially one was incredibly disgusted with any question or help with samples I needs of her. I don't dress in high end clothes or have perfectly cut and colored hair. I actually have just made it back on my feet from a few months of living in my truck. I really believe she though t I was either a shoplifter or not worth her time. Well, I was so happy to take my purchases to the manager named Rihana who is more professional and I spent over $350 so judge not ignorance!! I would bring friends in and sign them up and have fun putting makeup on, always purchasing something on my way out. I'm a VIB Now but where's the respect? Oh yeah don't ever let
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August 2019 by Lindsey W.
Love Sephora, however every time I walk into the Ukiah location the employees here are painfully unhelpful. Went in looking for a tinted moisturizer today. No one greeted me, no one asked me if I needed help finding anything. I was the only one in the store. I walked around for about 5 min then ended up leaving empty handed.
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April 2019 by Caleb Bacci
One of the better stores in the area, aside from the customers who come in with their kids and let them thrash the place. That being said, the employees are really sweet girls who aim to please the customers. Overall, great customer service!
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March 2019 by Marty W.
I always support local business especially JC pennies because Kohl's is across the street and things there are much cheaper this time I bought a pair Levi's 505's I pay too much for him 70 some dollars next time I'll go to Amazon for $47 same pants sorry JC penneys I'm done with you
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December 2018 by Kate T.
Asia was such a great help! I came to this location with my friend in hopes of finding some foundation and primer. This girl hooked it up with some samples that could possibly be a perfect match for for both of us. Asia also was helpful by explaining how oxidation works with foundation and how primer helps create a layer between ones skin and makeup. She was knowledgeable and had an answer for all of my questions all while looking good doing it! Thank you Asia!