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November 2023 by Jameela T.
The turbo on my engine went out after having the car for less than 3 months and bringing it home with less than 65,000 miles on it. It's been almost two months I've waited to get my car back and all they do is make excuses about why the car isn't fixed yet. TWO MONTHS! Means that I've been out of work for...TWO MONTHS! I have to make up the car payments I'm missing because I can't work without a car. I do deliveries for a living as an independent contractor. I need to work! Specifically, DJ has been rude, non-communicative, careless, and very slow in doing their work. Even after explaining my situation to them they still didn't try to help me with a loaner vehicle. DJ spoke to me like I was the one who broke the turbo! I didn't even know about a turbo unit in the engine. If I did I probably would've had it fixed myself weeks ago! DJ is a brainless idiot who obviously doesn't care about his jobs as someone is supposed to not just keep our cars safely rolling but as customer service reps for the company. He sucks! And it sucks if you have a warranty through the car dealership with them because then like me you have no choice but to bring it there. I love my car but I'm starting to regret this and so I'm going to be looking into the new lemon law and possibly take them to court! Remember don't allow them to get you stuck with DJ he should be fired!
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November 2023 by Loretta B.
Joanna Reed is thee most amazing person to work with!! Always the best experience! I've been working with her for years & we're always completely satisfied & very happy!!Thank you Jojo!!
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October 2023 by Joshua M.
super happy with the experience here, low pressure sales, small town feel. I drove in with a Toyota, traded it in for a new truck.
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September 2023 by Dan R.
With the new service writer , this business went from 4 star to 0 or below stars. 2019 F150. 30 k service quote is almost a thousand dollars more than the quote from the dealer where I purchased it (They are 200 miles away unfortunately) They refuse to do warranty work (I paid almost 5k for the premium package) unless I pay $ 200, my deductible is $100.The previous service writers were professional and honest.Btw....resurfacing the rotors (whether they need it or not) when changing pads is highly recommended, it's almost mandatory, lol !
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September 2023 by Richard A.
Our purchasing our truck with Ryan exceeded our expectations. Ryan is knowledgeable, responsive and is a pleasure to work with. He walked us through the process from start to finish, answering questions, reassuring us and he gave us quality buying experience . We highly recommend Ryan at Redwood Ford.
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July 2023 by B W.
Deceptive marketing practices making you think you won something when in fact they're just trying to get you on the lot to sell you something. Would strongly recommend not giving them your business.What a wonderful way to completely push away any potential future customers from ever shopping with you...
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July 2023 by Josh O.
Another recipient of the fake $5,000 dollar reward. It looks credible, but given that my neighbor "won" the same prize and from the other reviews here, it's clear that it's highly deceptive marketing tactics and should be reported to the California Department of Consumer Affairs.
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July 2023 by Annette D.
Went to Redwood Ford in Ukiah to collect my $5,000 I won on a mailed flyer even read the small print and seemed like everything was legit when I got there and told them I wasn't in the market for a car they pushed two earpods at me, took my winning flyer, and couldn't wait for me to get out the door just be aware of their scams! #redwoodford
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July 2023 by Ruth M.
Great customer service. Process was very fast and professional. Very happy with our purchase at Redwood Ford!
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March 2023 by Erick P.
Kerrigan is awesome! I saw the exact Bronco I was looking for available in Ukiah and with me being in LA, I thought buying it would be a real pain. But I was wrong, Kerrigan made buying the Bronco a breeze. She was highly communicative, reassuring, and helpful through the process. By far the best car buying experience I've had.
