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December 2023 by Deb H.
Normally I'd give a 5 but they just don't want to admit when they did something dumb. I ordered two work tables and paid for them. Delivery for last week. I went into the store to tell them we agreed that this would be delivered late in the day. So we had to reschedule to today for afternoon delivery. I called and of course no one answered until I had called again. This is very common that no one answers the phone. Then was transferred where someone picked up the phone and hung up. So call back again and yes they had the tables on the truck AGAIN. The person I spoke to in the store last week never told delivery I had rescheduled. However, it is in the computer that they delivered in the morning (I'm glad it was not raining as the work tables would have been ruined). Today the person I actually spoke to on the phone kept asking if I wanted the tables. I kept telling her no and trying to explain and she finally said, I don't want to hear about what happened, do you want the tables.... for the 4th time, NO. Not unless you want to give them to me for free. Actually they would have had to come back and pick them up as I don't have the space for them even if free. And the price of the work benches? The same as they were for the past few months. I bought them on Black Friday and though they were "marked down" $50, I don't believe that as I've been watching the price for 6 months and had been in the store a few days before black friday and they were still the same price I'd been watching. I just wasn't ready to put them in place so had to wait.
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November 2023 by Jay W.
Went there to get a piece of rug runner. Guy at order desk in carpeting was on phone and said it would be awhile so he paged someone for me. I waited 15 minutes and nobody came. Went to Friedman's and got immediate service and the runner I wanted. I keep going to this dump because it is so close to my house. If I know what I want, and don't need any service I get in and out and back to my project pretty quick, but I'm going to Friedman's more often now just to avoid the aggravation. Management needs to be out on the floor more.
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September 2023 by Claire M.
Hey Home Depot if you want business answer your freaking phone. I have better things to do then listen to your stupid phone ring for 10 minutes. You just lost a fence job. I will be using Friedman's instead. Job would be about $1000. But I guess that's not good enough for your sales. Never go to Home Depot in Ukiah. Never I have to add a star rating to post so u hit one. But it should be negative
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July 2023 by Bryanna C.
Bought a water heater from here because mine went out and it was the only location for miles that had one I could pick up. Drove an hour there and another back. I found termites in the water heater box once it was replaced.
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April 2023 by Shannon B.
I went by home Depot early this morning to buy almost $1,000 worth of parts for a remodel job I'm doing on my house. Although their website said they had the items in stock when I got to the correct aisle that had other brands, they didn't have the items in stock that they were supposed to. I tried to get someone to help me including walking up to the store where there were about 12 employees who work there standing around talking with each other. They at first said they would send somebody but nobody ever showed up at the correct aisle. My wife hunted around the store trying to find someone. She even went back to the customer service desk three different times asking for help but no one was willing to come and help us. They kept making excuses like the person that works. That area is at lunch even though it was about 8:00 a.m. and they couldn't get anybody else. After about 30 minutes we finally gave up and left the store. We're going over to Ace hardware or Friedman Brothers stores that actually respect their customers and will give them customer service. Home Depot is only a waste of time.
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April 2023 by Jon N.
Appliance desk is completely useless. Should be self service!The appliance I was looking was more helpful!!
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November 2022 by Andrea M.
I just want to give a shout out to Kaitlyn at the washers department. She went above and beyond. She answered all my questions and helped me pick out washer that would be delivered soonest. I hate to say but customer service has been lacking a little but when I met her I can't say that because she is the exception. Thank you!
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May 2022 by Joseph J.
We have always had a great experience at this Home Depot. Manager Rubin, Milt and Chris at the pro desk always deliver fantastic service. We have done multiple projects and have found everything we have needed here. The staff offers solutions and insures we get what we need on time every time! Can't say enough!
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June 2021 by Courtney T.
On hold for 50 minutes. Talked to a person twice who asked to transfer me. They should not offer phone assistance or do a call back system.
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December 2020 by Red AzFault
The employee Ruben is the best employee in the store he is the most helpful he knows where everything's at and is never wrong this man should be commended he has saved us hours of wandering around the store looking for a product. We also like the ladies who run the nursery very pleasant and helpful. Another good thing to point out this store is All American they never forced us like Nazis to wear a mask I even seen a police officer in there with no mask on love Home Depot
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December 2017 by Tracy Wyttenberg
Good prices and good service has a great place to eat in parking lot
