Comcast Service Center in Ukiah, CA, offers a range of services including Digital Cable TV, High Speed Internet, Home Phone, and Home Security. Customers can also make payments, pick up, or exchange equipment at this location. The staff includes knowledgeable and friendly representatives who are willing to assist with various issues. For example, Theresa received praise for her helpfulness and expertise, providing excellent customer service. However, some customers have experienced frustrations, particularly with technical problems like internet outages and equipment compatibility. One customer shared their experience with a modem that failed and the complications of using an outside router; they found that Comcast only offers support if equipment is purchased directly from them, which can be inconvenient. Others noted ongoing issues, such as a landline phone service being down for over five days. Despite these challenges, many reviews highlight that the representatives, including Theresa, are friendly and reasonably helpful, making interactions more positive. Overall, the business provides essential services and helpful customer support, but some technical and service issues can cause inconvenience.
So far so good. I've had good experience with my Internet and the technician has been great. He gave me extra care and information. saved me money on a phone case and 2 phone chargers. I'm very happy with my Internet. My phone, not so much. It's a good thing it takes good pics that I cannot mess up.
May 2024
Had a mess of a problem with my elderly father’s cell service, Theresa was knowledgeable and super friendly and so very helpful!!
March 2023
I've been having problems with Comcast since I moved here a month ago, but at least the customer service reps are reasonably friendly and helpful.
