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February 2024 by Blue Sky
Eduardo made my visit smooth and made sure I had everything that I needed. I really appreciate the help and information about my purchase. I Definitely needed a new phone and glad I came here to do business. I was greeted immediately when I walked threw the door by Jonh, who actually got me set up with my original at&t service over at Costco a few years back. Eduardo didn't waste any time and I was done with my purchase and on my way to my next appointment in a very timely manner. I appreciate how proactive he was and will be back in the future. Thanks guys
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February 2024 by I know Its you
They are liars. They told me it was mandatory I walked out with add ons that I didn't need due to other locations not offering the products to customers and their district manager told them every customer had to get these or not get service. He also told me my only option was a contract phone because their prepaid didn't work in my area. The manager who has since been fired was walking around the entire time and didn't say a word or correct anything. They told me I had to purchase a charger and block if I wanted my battery to last then said I had to add one more thing on to get this special promotional offer. He also said the phone i wanted They didn't have in stocks so I had to get one for hundreds of dollars. I since found out that the prepaid works just fine where I live and the customer service told me that it was absolutely not mandatory I get these add ons and would be refunded. Never got my refund and they have no contact info besides an email for anyone higher up than the store location itself. Customer service (611) said they're not at&t employees and are an affiliate location so they couldn't do anything and referred me to call the store and that's when I got nothing more than an email address for their district manager that was never responded to. L.I.A.R.S! Hope the commission was worth it because now I'll be seeking legal advice on what happened.
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January 2024 by Sarah Rose
I came to my local AT&T and Brandi was very helpful and kind.
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December 2023 by Kimberly Costa
Branding ai the Ukiah store was wonderful to work with. Helpful and friendly, knowledgeable and efficient. Thanks Brandie!
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September 2023 by Megan Turner Brown
Chis is amazing! Very knowledgeable and helpful. Huge asset to AT&T!
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September 2023 by Kosiah Padilla
Adriana did an amazing job with getting our new phones!
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September 2023 by Ben Anderson
Awesome service. Perfect interaction and transaction!
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September 2023 by Kristin McMenomey
Super awesome customer service.
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August 2023 by Dianna M.
Avoid this store In Ukiah if you possibly can. We were trying to replace my husband's IPhone 8 with a easy to use similar to the 8. We were told there wasn't a model like it any longer so we ended up with a 13 which they assured us was very easy to use and all the new phones were like it. We returned to the store several times requesting help with it and called them since we live an hour 1/2 away, multiple times. After 8 months of struggling with the phone my husband was ready to smash it. I called Att consumer assistance and he told me they did have a phone that we would have been happy with called an SE. the Rep said we should have been told about this option. We weren't. The 13 was $1,100 the SE was less than $200. So the commission would have been much lower. Getting the picture yet? I reported them to the BBB and got $500 back and we gave the Iphone 13 to a granddaughter. Save yourself some grief go elsewhere or research what's available before you go to the store.
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July 2023 by Chuck Elmer
Went in with attitude, walked out smiling 5 minutes later.
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February 2023 by Banger Lo Truglio
Very nice clean store and basically there are no problems and they answered all my questions and they were really nice. So yeah that's the gist a bit. Have a wonderful day!
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February 2023 by Banger Willis
Very nice clean store and basically there are no problems and they answered all my questions and they were really nice. So yeah that's the gist a bit. Have a wonderful day!
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February 2023 by Edgar Olea
The service was fast and the rep answered all my questions. A++
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January 2023 by analocz
I had a great experience. I went in because my phone was having an issue. Chris and Rodrigo both helped me and they were so helpful, and patient. Thanks guys!
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December 2022 by Summer V
They were amazing. There was no wait unlike in TX. The associate with under 5 min was able to fix my phone. Then a bought a few items. I was out of that store.
